Customer Ratings & Reviews

Hello FoxxyPeach,
I am sorry that the MK550 is not meeting your expectations. This is not a common issue since this keyboard is very resilient, which is why it comes with a 3-Year Limited Hardware Warranty. So, contact the Logitech support team for a replacement if you feel a manufacturer's defect causes this. Logitech appreciates your product review. - Leo from Logitech

Hello, Golfman! I'm sorry to hear your MK550 has stopped working for you! I would recommend installing our Unifying software here https://support.logi.com/hc/en-us/articles/360025297913 to un-pair and re-pair the keyboard to the receiver. If this doesn't fix the issue, I would then reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The MK550 has a 3-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech

Hello Beth, we are so sorry to hear that you received your product with a small rip. Please go ahead and exchange it for a new one at the original place of purchase. We look forward to hearing from you again. Let us know how you like your new unit :). Thanks for being part of the Logitech family. Have a great day. -Ricky | Logitech

Hello, CoCo! I'm sorry to hear that your MK550 combo is missing the USB receiver. It sounds like you already checked the mouse compartment but there is also a compartment on the bottom of the keyboard. I would recommend checking there and, if you still have the packaging, check in there as well. If you still don't have it, I would then recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to possibly get you a replacement. Thank you so much for the feedback! I will be passing this along. - Maggie from Logitech

Hi Mundailboy346, thank you for your feedback! The MK550 is designed for Windows, although they may still work with Mac. For support with the MK550, please refer to: https://support.logi.com/hc/en-us/articles/360024327233 - To see Logitech keyboards designed for Mac, please refer to: https://www.logitech.com/en-us/keyboards?filters=3952 - Will, Logitech.

Hello tem60,
I am sorry to hear that the MK550 is not what you expected. The MK550 is the K350 with the M510 sold together as a combo. I apologize for the misunderstanding. Logitech appreciates your product review. - Leo from Logitech

Hello Praneeth,
I am sorry that the MK550 is not working as expected. I recommend downloading the Logitech SetPoint app to see if that solves your problem. Please contact the Logitech support team for personalized assistance if the problem persists. Logitech appreciates your product review. - Leo from Logitech

Hello Tine, Very sorry to hear about the connectivity issues you're having with the keyboard on your MK550 Wireless Wave Keyboad and Mouse. There are several reasons for poor connection between the Unifying Receiver and your keyboard. Try moving the USB Unifying Receiver into a different USB port and preferably not one that is a USB 3.0 port and one that isn't rear-facing. If you have the Unifying Receiver plugged into a USB hub or other unsupported device such as a KVM switch, the receiver needs to be plugged directly into your computer. If the connection continues to be spotty, then it could be a hardware issue which would be covered by the 3-year limited warranty. Here's a link to File A Claim:  https://support.logi.com/hc/en-us/articles/360025080753-Warranty-Logitech-Wireless-Wave-Combo-MK550. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech

Hello! I'm sorry to hear about your experience with the MK550 combo. I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. The MK550 has a 3-year limited hardware warranty. Thank you for the feedback! I will be passing this along. - Maggie from Logitech

Hi Mary, thank you for sharing your experience with the MK550. I'm sorry that you are experiencing a delay in the connection between the computer/laptop and the keyboard. You can try to place the USB in a different port with closer proximity to the keyboard or get a USB extender allowing the USB extender to be close to the keyboard. If the keyboard is used in an environment that has many products giving off a signal it can cause an interference. By brining the USB receiver closer to the devices it can reduce the delay. I hope that these steps help resolve the issue. Thank you for being a Logitech customer. Kristi from Logitech

Hello Mawz! I'm sorry to hear the MK550 you purchased seems to be defective. I would definitely reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to start a warranty claim. Thank you so much for this feedback. I will be passing this along! - Maggie from Logitech

Hello Breandan,
I am sorry that the MK550 is not working as expected. If you think this is a manufacturer defect, contact the Logitech support team to claim your product's 3-year limited hardware warranty. Logitech appreciates your product review. - Leo from Logitech

Hi Notquiet, I'm sorry that you felt that the noise on the keyboard was too loud. I hope you are able to find a solution that works for you and offers a quiet key press. I would recommend looking at the MK540 or the MX Keys. Both are a lower profile key and would have less opportunity to be loud. Thank you for being a Logitech customer. Kristi from Logitech.

Hi, sorry to see you're unsatisfied with the Mk550 Combo. Since Best Buy has a 14 day return policy, it probably wouldn't hurt to get with your local Best Buy to see what they can do for your return.