Customer Ratings & Reviews
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- Model:
- 920-008219
- |
- SKU:
- 5761911
Customer reviews
Rating 4.5 out of 5 stars with 3458 reviews
(3,458 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the MK850 Performance keyboard and mouse combo for its ergonomic and comfortable design, ease of use, and generally good battery life. Many appreciate its compatibility with various devices. However, some users experienced connection issues and occasional lag, while others found the price to be a bit high.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Nice alternative to Apple keyboard and mouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use this on both Dell laptop and MacBook pro. Works well for both except can't seem to use Bluetooth for the MacBook so had to plug in the USB.
I would recommend this to a friendRated 1 out of 5 stars
Perpetually loses connection quits working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 for my business. They both perpetually lose contact and will quit working. Like everyday. It is not the batteries. The dongle is withing 3 feet of both keyboards. It is annoying and I am resentful that I paid this much for these that are untrustworthy in a business that needs them to do business
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello nmfteen,
I am sorry that you are having issues using the MK850 as intended. Try downloading the Logitech Options app from the Logitech website and sync your device. Please get in touch with the Logitech support team for personalized assistance if the issue persists. Logitech appreciates your product review. - Leo from Logitech
Rated 2 out of 5 stars
awful connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice product but awful connection. constantly malfunctioning and holdinggggggggggggggggggggggggggggggggggggggggggg letters
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Dustin. I'm sorry you experienced difficulties with the connection of the MK850 to your computer. The unifying receiver works up to 33 feet away, but if there are a lot of other devices in the general area it can cause some delays. The Bluetooth connection has similar responses when a lot of devices are in the area causing interference. You can always visit us at support.logi.com to see if there are other solutions listed for your products. Thanks for being a loyal Logitech customer.
Kristi from Logitech
Rated 2 out of 5 stars
Mouse is faulty and slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months Mouse click became harder and now left mouse click stopped working
No, I would not recommend this to a friendRated 5 out of 5 stars
Keyboard works as expected with no issues so far!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard works as expected with no issues so far!!
I would recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only used a handful of times and mouse wheel is already broken. And outside of return window. Don’t waste your money
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that you've had an unpleasant experience with our product. We take product quality very seriously, and we apologize for falling short in this area. Your feedback is instrumental in helping us improve our services and products.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am highly disappointed in this product. Bought it for my home office. Had it set up and connected to my work laptop and it seemed to work ok. Company upgraded my work laptop and gave me a new one and I was never able to connect either the wireless mouse or keyboard to the new work laptop or my personal laptop.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi! Sorry to see you're having connectivity issues with your MK850 combo! You can try to ask your IT dept to reconnect the devices to the receiver with the Unifying Software tool. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360023300114. Continue to enjoy!
Rated 1 out of 5 stars
Poor bluetooth connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this due to the bluetooth capabilities. The keyboard looses bluetooth connectivity, supposedly as a "sleep" mode and takes forever for it to reconnect. Would love to return but it's too late to do so. The mouse stays connected. No real solution from Logitech on the issue as well.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that you are having connectivity issues with your MK850 .You may reach us for support by opening a Technical Support ticket here: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 2 out of 5 stars
It done broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used this on a MacBook Pro with Windows partition... stopped working after a week of moderate use. Now only works on Mac side. Will be returning soon.
No, I would not recommend this to a friendRated 2 out of 5 stars
It's Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's Okay. Hard to configure for 2 PCs. Would like to have some assistance with configuring two PCs.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
Thank you for choosing Logitech and for taking the time to review the MK850 mouse and keyboard combo. I have attached a link below to the “Getting Started” support page for your combo. Here you will find a setup guide, software downloads and further support. I hope you enjoy your MK850.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360023300114
Rated 1 out of 5 stars
BAD K850 and Mouse M720 combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been a Logitech buyer/user for decades. This combination of K850keyboard/M720mouse is truly a BIG DISAPPOINTMENT!!!!! The Mouse pointer does not travel through different screens or for example the User wants to write an e-mail, the pointer is not visible in the window where you wrtite the e-mail. Makes it very difficult!!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Mr. Glen,
Thank you for your feedback.For further assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Rated 2 out of 5 stars
lasted about a year
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought 3 of these. All lasted about a year??????
No, I would not recommend this to a friendRated 1 out of 5 stars
Keyboard constantly lost connection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality and tactile feel were fine, but the keyboard dropping signal issue forced me to return it in exchange for a dependable wired option.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Rated 2 out of 5 stars
Shift key stuck out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor build quality. Shift key sticks. I unstick it by bending the keyboard until it pops back out
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear the sticky key issues you are experiencing. That is definitely not normal! Fortunately, this keyboard has a warranty through Logitech, so we can get it replaced for you! Please visit the support page for this item on Logitech.com in order to start the claim process for a new one! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Bad buy - only worked for 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard stopped working after 3 months. Best Buy wont help, Logitech not honoring the one year warranty. Wont explain why
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! We understand your frustration! We apologize that your Logitech MK850 keyboard stopped working after 3 months and that there seems to be a warranty issue. Our warranty typically covers one year, so we want to help. To investigate further and see how we can assist you, please reach out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Rated 2 out of 5 stars
Okay at First
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well to start but after a couple of months the hinges on the backside broke off.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi BestBuyCustomer, thank you for your feedback! The MK850 is backed with a 1-year limited hardware warranty. For support, please refer to: https://support.logi.com/hc/en-us/articles/360023300114-Getting-started-MK850-Performance-Wireless-Keyboard-and-Mouse-Combo - Will, Logitech.
Rated 1 out of 5 stars
Beware! Less than a month & NOT WORKING.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked less than a month. Used it on other devices. It's the keyboard. BB no exchange.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! We're sorry to hear you're having trouble with your Logitech MK850. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Rated 1 out of 5 stars
BlueTooth Function a No Go for Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the surface this seems like a great keyboard combo, but after trying all of the recommended trouble shooting that came with the product, I was still unable to get the BlueTooth function to connect with my 2017 iMac. If you have a Mac steer clear of this one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse doesn’t work. When I went to BB to return I was informed I had just kissed the 15 day return policy. Leominster store manager said no return.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unfortunate! You can try restarting your computer then re-connect the device. Re-seat to another USB port to see if it works. If the issue is persistent, please reach out to Logi support.
Rated 2 out of 5 stars
Odd shape
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the shape. Was very hard to type on and did return it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Very sorry to hear about your disappointment with the MK850 and it's design. Hopefully you were able to find another Logitech keyboard that better suits your preference and there are several on display to check out at Best Buy. Thank you for choosing Logitech. - Richard from Logitech