Customer Ratings & Reviews
- Model:
- 920-008219
- |
- SKU:
- 5761911
Customer reviews
Rating 4.5 out of 5 stars with 3452 reviews
(3,452 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the MK850 Performance keyboard and mouse combo for its ergonomic and comfortable design, ease of use, and generally good battery life. Many appreciate its compatibility with various devices. However, some users experienced connection issues and occasional lag, while others found the price to be a bit high.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection seems to be glitchy and can be annoying, also personally I don't like the style of keyboard (rounded top)
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! Thanks for your honest feedback on the Logitech MK850 keyboard. We apologize for the Bluetooth connection issues you've been experiencing. We understand how frustrating Glitchy connections can be disruptive to your workflow. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
- Name:
- Email Address:
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- Product Name:
- Brief description of issue:
Rated 3 out of 5 stars
Had to return the first week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit quit working after two days, B B did replace it no problem, I am not that technical, it was difficult for me to use..
I would recommend this to a friendRated 3 out of 5 stars
clunky but works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shape of it doesn't feel ergonomic to me, its just awkward. For gaming, it is quite laggy. If you are just a normal user, this will be fine for you.
No, I would not recommend this to a friendRated 3 out of 5 stars
Needed a temp replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my k800 but works as expected. Going to keep for emergencies.
I would recommend this to a friendRated 1 out of 5 stars
Starts bad and quickly becomes worthless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems from the get go with dropped connections, lagging, and freezing in both the keyboard and the mouse. The problems get worse over time until the set becomes completely unusable - of course just outside the warranty or return period. Tried all the online suggestions to fix the problems, to no avail. Just a waste of time. Stunning that a legacy company like Logitech still can't figure out how to make a wireless mouse and keyboard that actually works as advertised. I don't know why I keep giving them more chances. Going to use a wired setup from here on.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello FoolMeOnce! I'm sorry to hear about your experience with the MK850 combo! It sounds like you've tried all of the troubleshooting options. The MK850 has a 1-year hardware warranty. As long as you're within that 1-year, I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. Thank you so much for this feedback! I will definitely be passing this along. - Maggie from Logitech
Rated 3 out of 5 stars
Works well but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but you have to slam the spacebar. Connection can be slow more often than not. Spend the extra money and get the next line up.
No, I would not recommend this to a friend- Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Works beautifully
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used all the wonderful shortcuts and love this keyboard. It is perfect for my needs
I would recommend this to a friend Rated 3 out of 5 stars
Did not feel sturdy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set felt cheap and felt very plasticky. I ended up returning the product.
No, I would not recommend this to a friendRated 3 out of 5 stars
Keys Not as Responsive as Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Key press is too soft for my taste. Ended up returning it and bought a Logitech MX Keys instead.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the money.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped connecting after three months of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the combo stopped working on you only after 3 months. Luckily, it does come with a 1 year warranty, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025071293-Warranty-MK850-Performance. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Lack of pertinent documentation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set pictures were easy and quick. However, there were no written instructions. I have a MAC and have used the MK700/MK710 very successfully for over 12 years. The old keyboard had separate audio keys for mute, decrease and increase. The new keys F8-10 do not work unless you simultaneously press Fn. I had several contacts with the support desk. I was sent a lot useless and irrelevant downloads. Their downloads did not mention the need to use Fn to activate the audio keys. None of my phone calls mentioned the need to use Fn. I noticed on one unrelated download a mention of using Fn to activate other F keys. No mention of using with the audio keys. On a hunch, I tried using Fn. Finally the audio keys responded - no thanks to tech support. I requested and have not yet received a keyboard map with the full description of what specialty key do. Also, I have no info on the mouse. How much does it cost to include pertinent instruction in the packaging??? Very frustrating startup.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello DickieB, we are sorry to hear the MK850 did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. By downloading Logitech Options to your MAC, you'll be able to see exactly what each of those media keys does and also, be able to customize keys to your preferred action. At the end of this chat, I have attached a PDF on the M720 mouse, it's the mouse that came with your MK850 combo. We truly apologize for the inconvenience we may have caused and look forward to hearing from you with an updated review on how the products are working for you. Have a great rest of your day and thank you for being part of the Logitech family. -Ricky from Logitech. https://www.logitech.com/assets/64937/m720-web-qsg.pdf
Rated 3 out of 5 stars
Logitech wireless keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it since it had a resting place for the wrist, but It’s a little uncomfortable.
No, I would not recommend this to a friendRated 3 out of 5 stars
Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard likes to go into sleep mode so you will have to double tap the first letter to wake it up. Otherwise it does what I need it to do
I would recommend this to a friendRated 2 out of 5 stars
Keyboard and mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble with the keyboard so I will have to return it. The mouse works, but not the keyboard. The keyboard won't connect, so I have to go back to using my old keyboard which I didn't want to do because the keys are not spring-loaded. I am using my old keyboard now. I don't think it's my computer, but the new keyboard.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Bever, thank you for your feedback! Try using "Logitech Options" software: https://www.logitech.com/en-us/product/options - For additional support, please refer to: https://support.logi.com/hc/en-us/articles/360023300114 - Will, Logitech.
Rated 3 out of 5 stars
Gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift and they had no complaints they seem to love this keyboard.
I would recommend this to a friendRated 3 out of 5 stars
Great performance wireless keyboard and...mouse!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great value for Logitech - MK850 Performance Wireless Keyboard and Optical Mouse - Black
I would recommend this to a friendRated 3 out of 5 stars
Keyboard and Mouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as expected but the keyboard is shaped funny and takes up too much of my desk space.
I would recommend this to a friendRated 1 out of 5 stars
May not fit your needs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard doesn’t connect in real-time to devices. There is a delay in its use, and it takes a while at start for connection. It was also a little cumbersome to connect based on picture illustrations in the box.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi ShawnM,
I am sorry to hear that you are not happy with your MK850. The MK850 is a personal productivity mouse and keyboard-equipped with Bluetooth compatibility and a wireless adapter. Although these connections are great for productivity, they may not be ideal for other activities such as gaming that will demand a faster connection to obtain a competitive advantage. Whether gaming, I recommend you try Logitech G products with Lightspeed connection for the fastest wireless keyboard and mouse response. Also, traditional wired mice and keyboards will provide you with the quickest input response without the need to purchase a specialized device.
- Leo from Logitech
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Solid mouse/keyboard combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily switches between PC, cell phone and tablet. Long battery life.
I would recommend this to a friend Rated 3 out of 5 stars
odd feeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.couldnt get use to the keyboard due to the flat feel and the lack of a gap between caps lock and the A button.
No, I would not recommend this to a friend
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