Customer Ratings & Reviews
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The text seems to be a combination of keyboard shortcuts and instructions for using the Logitech keyboard, along with some additional information about the keyboard's features.](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/5761/5761911_sd.jpg)
- Model:
- 920-008219
- SKU:
- 5761911
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the MK850 Performance Keyboard and Mouse Combo for its reliable keyboard quality and ease of use. Many appreciate its simple connectivity and long battery life. However, some customers have noted experiencing lag and consider the product to be somewhat pricey. Overall, the positive aspects of the combo seem to outweigh the negatives.
This summary was generated by AI based on customer reviews.
Not Yet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still trying to connect the keyboard to my laptop. For some reason, my laptop will not recognize the USB for the keyboard. (it has been a long enough period of time, and it should have recognize it by now. When I first connected, it worked wonderfully. It may be my desktop computer that is causing the issue. I am still trying to track down what is going down.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Veejo,
Thank you for choosing Logitech and for taking the time to share your experience. I am sorry that you have experienced a connectivity issue; I would like to help. I have attached a link to the "Getting Started" guide for your MK850 combo. This keyboard and mouse can connect to up to 3 devices via USB or Bluetooth. Please check that the assigned input device is selected. The Unifying Software can be used to reestablish a connection. If you have not already done so, I recommend downloading the "Options" software for customization and best performance. Please visit the Logitech website for further support.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us/articles/360023300114
No Print Screen Button!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is ok but definitely nothing special. It is missing the "Print screen" key and requires the user to type "fn" + "alt" + "insert" in order to print screen. Much easier to just click on a "print screen" button. I would NOT recommend this product. It is not the most comfortable keyboard either.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, sandianc! I'm sorry to hear about your experience with the MK850 keyboard. Thank you for the feedback on the fact that this keyboard does not have a Print Screen button and the comfort of the keyboard! I will be passing this along. - Maggie from Logitech
clunky but works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shape of it doesn't feel ergonomic to me, its just awkward. For gaming, it is quite laggy. If you are just a normal user, this will be fine for you.
No, I would not recommend this to a friendHad to return the first week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit quit working after two days, B B did replace it no problem, I am not that technical, it was difficult for me to use..
I would recommend this to a friendStarts bad and quickly becomes worthless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems from the get go with dropped connections, lagging, and freezing in both the keyboard and the mouse. The problems get worse over time until the set becomes completely unusable - of course just outside the warranty or return period. Tried all the online suggestions to fix the problems, to no avail. Just a waste of time. Stunning that a legacy company like Logitech still can't figure out how to make a wireless mouse and keyboard that actually works as advertised. I don't know why I keep giving them more chances. Going to use a wired setup from here on.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello FoolMeOnce! I'm sorry to hear about your experience with the MK850 combo! It sounds like you've tried all of the troubleshooting options. The MK850 has a 1-year hardware warranty. As long as you're within that 1-year, I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to file a warranty claim. Thank you so much for this feedback! I will definitely be passing this along. - Maggie from Logitech
Works well but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but you have to slam the spacebar. Connection can be slow more often than not. Spend the extra money and get the next line up.
No, I would not recommend this to a friendNeeded a temp replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my k800 but works as expected. Going to keep for emergencies.
I would recommend this to a friend- Pros mentioned:Keyboard quality
Works beautifully
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used all the wonderful shortcuts and love this keyboard. It is perfect for my needs
I would recommend this to a friend Did not feel sturdy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set felt cheap and felt very plasticky. I ended up returning the product.
No, I would not recommend this to a friendKeys Not as Responsive as Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Key press is too soft for my taste. Ended up returning it and bought a Logitech MX Keys instead.
No, I would not recommend this to a friendLack of pertinent documentation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set pictures were easy and quick. However, there were no written instructions. I have a MAC and have used the MK700/MK710 very successfully for over 12 years. The old keyboard had separate audio keys for mute, decrease and increase. The new keys F8-10 do not work unless you simultaneously press Fn. I had several contacts with the support desk. I was sent a lot useless and irrelevant downloads. Their downloads did not mention the need to use Fn to activate the audio keys. None of my phone calls mentioned the need to use Fn. I noticed on one unrelated download a mention of using Fn to activate other F keys. No mention of using with the audio keys. On a hunch, I tried using Fn. Finally the audio keys responded - no thanks to tech support. I requested and have not yet received a keyboard map with the full description of what specialty key do. Also, I have no info on the mouse. How much does it cost to include pertinent instruction in the packaging??? Very frustrating startup.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello DickieB, we are sorry to hear the MK850 did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. By downloading Logitech Options to your MAC, you'll be able to see exactly what each of those media keys does and also, be able to customize keys to your preferred action. At the end of this chat, I have attached a PDF on the M720 mouse, it's the mouse that came with your MK850 combo. We truly apologize for the inconvenience we may have caused and look forward to hearing from you with an updated review on how the products are working for you. Have a great rest of your day and thank you for being part of the Logitech family. -Ricky from Logitech. https://www.logitech.com/assets/64937/m720-web-qsg.pdf
Not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection seems to be glitchy and can be annoying, also personally I don't like the style of keyboard (rounded top)
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey! Thanks for your honest feedback on the Logitech MK850 keyboard. We apologize for the Bluetooth connection issues you've been experiencing. We understand how frustrating Glitchy connections can be disruptive to your workflow. In order to help you effectively, please provide your information to our support team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Not worth the money.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely stopped connecting after three months of use.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the combo stopped working on you only after 3 months. Luckily, it does come with a 1 year warranty, so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025071293-Warranty-MK850-Performance. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Gets the job done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard likes to go into sleep mode so you will have to double tap the first letter to wake it up. Otherwise it does what I need it to do
I would recommend this to a friendLogitech wireless keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it since it had a resting place for the wrist, but It’s a little uncomfortable.
No, I would not recommend this to a friendKeyboard and mouse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble with the keyboard so I will have to return it. The mouse works, but not the keyboard. The keyboard won't connect, so I have to go back to using my old keyboard which I didn't want to do because the keys are not spring-loaded. I am using my old keyboard now. I don't think it's my computer, but the new keyboard.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Bever, thank you for your feedback! Try using "Logitech Options" software: https://www.logitech.com/en-us/product/options - For additional support, please refer to: https://support.logi.com/hc/en-us/articles/360023300114 - Will, Logitech.
Not what I was expecting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This keyboard is too soft for my liking. I have to really press the keys in order for the information to pop up on the screen. The mouse was great. The keyboard, not so much.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that the keyboard in the MK850 combo doesn't meet your preference for keypress feel and requires more force than you like. It's good to know that you found the mouse to your liking, though. We appreciate your feedback on the keyboard's responsiveness.
Great performance wireless keyboard and...mouse!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great value for Logitech - MK850 Performance Wireless Keyboard and Optical Mouse - Black
I would recommend this to a friendGift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift and they had no complaints they seem to love this keyboard.
I would recommend this to a friendKeyboard and Mouse
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as expected but the keyboard is shaped funny and takes up too much of my desk space.
I would recommend this to a friend