Customer Ratings & Reviews
- Model:
- 947-000001
- SKU:
- 12508267
Rating by feature
- Value
Rating 3.7 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the product's wireless charging capabilities and its overall performance. They also appreciate its comfortable design, smooth surface, and convenient size, making it suitable for long sessions.
This summary was generated by AI based on customer reviews.
A very simple charging pad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first charging pad for my mouse. I've heard from others saying this item sucks and lacks features compared to the first generation, they are correct on that. My mouse starts charging around 80%-90%, never charges near 100%.
I would recommend this to a friendBrand response from Logitech
Posted .This feedback regarding the charging behavior is valuable. Ensuring full charge functionality is a priority for our products. We're looking into this and want to make things right.
Waste of $$$
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops working really quickly. Every single place will give you the run around on getting it fixed or screwing you out of your warranty.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's unexpected! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Return Policy is BAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one through Uber Eats from Best Buy.. did not work. I got to return at the store. something is wrong with the computer. I go back another day and I missed the return window by 1 day! I got stuck with a product that doesn't work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We regret that the Logitech - POWERPLAY 2 Gaming Mouse Pad didn’t work as expected. Our team would like to make this right—please email us at socialcare@logitech.com
Downgrade from Gen 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never charged my mouse from the get go. Customer support on the product was horrible and they didnt know much about the product. This is also a downgrade from their gen 1 mouse pad which a bluetooth dongle, better materials for pad and it lit up. They completely ruined this second gen mouse pad. Its literal garbage and dont recommend getting it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are very sorry to hear that your experience with the Logitech POWERPLAY 2 Gaming Mouse Pad fell short of your expectations. We truly value your feedback, and we want to assure you that we will be sharing your comments with our relevant teams.
No longer working, Logitech will not warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working just after the return window closed. I contacted Logitech Support, and they made me jump through every hoop until I hit a roadblock. They wanted a video of the mouse pad not charging; however the support website will not allow video uploads and therefore they couldn't proceed with the warranty. They automatically closed my ticket and said they are still waiting on a video.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We’re sorry to hear that the Logitech - POWERPLAY 2 Gaming Mouse Pad with Wireless Charging didn’t fully meet your expectations. This isn’t the experience we want for you. Please reach out to us at socialcare@logitech.com so we can help resolve the issue.
Amazing product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to set up and mouse pad can actually come off the charger for easy cleaning.
I would recommend this to a friendBrand response from Logitech
Posted .Thanks for the fantastic review of the Logitech POWERPLAY 2 Gaming Mouse Pad! We're thrilled you find it super easy to set up and love the removable mouse pad for easy cleaning. Keep enjoying that seamless wireless charging experience!
This item sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend buying this version of it, mine stopped working after only a month. The first version of this was amazing, worked for over 2 years before it started having issues. Logitech really went cheap with this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are very sorry to hear that your Logitech POWERPLAY 2 Gaming Mouse Pad stopped working after only a month. We value your feedback and apologize for the inconvenience this has caused. To assist you further, we recommend contacting our social care team at socialcare@logitech.com. Please provide them with the following information:
Name:
Email Address:
Country:
Product Name:
Brief description of issue:
Go woth kiterwlly anyone else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things wears out very fast over 2 years went thru 4 of them before giving up on logitech for proce lifespan is completely unnaceptsble
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for letting us know about your experience. We’re sorry that it wasn’t entirely positive and understand how frustrating that can be. Our goal is always to deliver reliability and ease of use, and your feedback will help us continue refining our approach. Thank you again.
It is a great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, great for those who use it a lot like I do for study and work
I would recommend this to a friendBrand response from Logitech
Posted .That's excellent feedback! It sounds like the Logitech POWERPLAY 2 is not only easy to set up but also incredibly convenient for heavy users like yourself who rely on their mouse for both study and work. The wireless charging feature must be a real plus! Thanks for sharing your positive experience.
Promise you... this will NOT work - Buyer Beware!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried everything to get this to work in hopes that it would function as expected. G Hub software with reinstall, nope. Cleaning contacts of the "coin" and ensuring installing is accurate, nope. Literally nothing makes this work "consistently". It'll show the white charging light on the base, but nothing in the G Hub app shows it is charging (and the fact that after an overnight of charging - it went DOWN in percentage when left like this.) It's not a software or firmware issue. This is a manufacturing flaw. Returning back to the store for a refund.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for sharing your detailed experience. We're very sorry to hear that you've had so much trouble getting the charging mouse pad to work consistently, despite trying various troubleshooting steps. To address this issue, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
- Name:
- Email Address:
- Country:
- Product Name:
- Brief description of issue:
Downgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete step DOWN from the first generation, which lit up and was able to be disconnected from the plug. Doesn't even charge the mouse as well anymore. What a shame
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear the Logitech POWERPLAY 2 Gaming Mouse Pad didn't meet your expectations. This isn't the experience we want for you. We'll share your feedback with our team to improve, and we'll work on the areas you mentioned.
Faulty Item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a month later and it already stopped charging my logitech mouse. How convenient that its just outside BestBuys return window. Would give 0 stars if possible.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We’re sorry to hear about the charging issue you faced with the POWERPLAY 2 Gaming Mouse Pad and the inconvenience caused. To assist you further, please reach out to our social care team at socialcare@logitech.com with your Name, Email Address, Country, Product Name, and a brief description of the issue.
W
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for when you have the mouse absolutely worth it.
I would recommend this to a friendBrand response from Logitech
Posted .We appreciate you recognizing the value of the POWERPLAY 2, especially when paired with a compatible mouse. It's great to know it enhances your experience and you find it a worthwhile addition. Thanks for the positive feedback!
HORRIBLE
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] HORRIBLE. DO NOT BUY. SUPER CHEAP MATERIAL AND DOES NOT WORK WITH SOFTWARE
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are very sorry to hear about your extremely negative experience with the gaming mouse pad. We understand your frustration with the material quality and the fact that it's not working with your software as expected. This is certainly not the experience we want you to have.
Broken out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even turn on with first use out of box. Customer/product service from logitec was unable to troubleshoot. I tried multiple power sources and 2 different computers, tried charging my phone as well, nothing worked. Returning
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're truly sorry to hear that your POWERPLAY 2 Gaming Mouse Pad arrived non-functional and that our customer service was unable to resolve the issue. We understand how frustrating it is to receive a defective product, and we apologize for the inconvenience this has caused. We appreciate you sharing your experience.
Not essential
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are gaming 24/7 get it but if not, i wouldn’t. Waste of money just plug in your mouse after your done gaming *I returned this product*
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize that the product didn't align with your specific needs and caused inconvenience. We appreciate you sharing your candid feedback.
Eh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t really charge my mouse. I left it charging all night and the battery percentage stayed the same. I had to return this sadly
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're truly sorry to hear you experienced charging issues with your mouse and had to return it. We understand your disappointment with the battery percentage not changing after an overnight charge. We regret that this malfunction occurred and apologize for the inconvenience it caused. We value your feedback and will use it to improve our product's quality control.
Don't buy this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not same function as 1st Gen. Buy 1st Gen. Don't buy this one.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear that the POWERPLAY 2 didn't meet your expectations and that you preferred the functionality of the first generation. We appreciate you sharing your experience and will pass your feedback along to our team for review. We apologize for any disappointment this has caused.
- Pros mentioned:Wireless charging
Works well with the Logitech ecosystem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I personally really love having the powerplay and haven't had any issues with it. It has one job and does it well, and I never have to worry about charging my mouse.
I would recommend this to a friendBrand response from Logitech
Posted .We're thrilled to hear you're such a big fan of the POWERPLAY 2 Gaming Mouse Pad with Wireless Charging! It's fantastic to know it's fulfilling its core purpose so effectively for you, providing that seamless, never-worry-about-charging experience. That's exactly what we designed it for, and it's rewarding to hear it's making a real difference in your gaming setup. Thanks for sharing your positive experience!
- Pros mentioned:Wireless charging
Stripped of what made the first one so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If someone held up the two PowerPlay mousepads that Logitech has made and asked which was the original and which was the update, I would guess wrong. The original had it all: built in wireless receiver, modular cable, customizable LED lighting, and two different mousepad toppers. The PowerPlay 2 stripped away all the best features and only kept the bare minimum, the wireless charging. I was fortunate to have kept the receiver that came with my mouse, as I had been using the PowerPlay 1 for almost five years before it finally stopped working and if I can find a Gen 1 in stock in the next 30 days I guarantee I will be returning this product.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We appreciate your detailed feedback on the POWERPLAY 2 and your comparison to the original. We're sorry to hear that the changes in features didn't meet your expectations and that you feel it's a step back from the first generation. We understand your frustration and apologize for any disappointment caused.