Customer Ratings & Reviews

Hey! We apologize for the frustrating experience you had with the Logitech Slim Folio Keyboard Folio. It sounds like the unreliable Bluetooth connection caused a lot of hassle. Your insights are valuable for us as we continuously strive to improve our offerings.

Hello Bart! Sorry to hear you had problems with your Slim Folio Keyboard for Apple iPad (7th, 8th & 9th Gen). I'm not sure exactly what started falling apart after 2 months of use in your specific case, but these Keyboard Cases are usually built to last a very long time, and they do come with a 1-year from Logitech should something go wrong with them. In regards to the keyboard stopping to work, I'd recommend doing a power cycle of your iPad (powering it on off and on again), that could fix the issue of the keyboard not being detected if that happens again. As for the Keyboard Case not charging, the Slim Folio doesn't need to be charged, it is instead powered by 2 replaceable coin cell batteries found at the top of the keyboard base, and they normally last up to 4 years on average. Hope these tips will help in case you experience any of the above issues again! - Mathieu from Logitech

Hello Desiree,
Thank you for choosing Logitech and for taking the time to review the Slim Folio Case. I am sorry that your Slim Folio Case was defective. Please feel welcome to visit the Logitech website if you would like support for your Logitech products.
Best regards,
John at Logitech
https://support.logi.com/hc/en-us

We sincerely apologize for the issues you've encountered with the Logitech Slim Folio Keyboard Folio. We understand the frustration of dealing with a product that doesn't function reliably. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Hello, I am sorry to hear about the syncing issues you are having. This device has a year warranty through Logitech. If you would like to file a claim please visit the support page for this item on Logitech.com I hope this helps! Thank you for taking the time to write this review. We appreciate the feedback.

That's disappointing to hear and it's surely not what we expect to deliver. We understand your displeasure, therefore we will forward it along to the appropriate team so they can look into it.

Hello. Allow me to apologize for the keys coming off of your new Slim Folio. This is not a common problem, but it does happen occasionally. Since you are still in the warranty period, I would encourage you to continue the warranty replacement process. Since it is so new, Best Buy might be able to do a direct exchange for you (since it is just outside of the Holiday return period, a manager could be able to push it through). Like I said, its not a common problem, so hopefully a new unit will alleviate any of the issues and fears with the Slim Folio.
-Charlton at Logitech