Customer Ratings & Reviews
- Model:
- 920-009473
- SKU:
- 6385752
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Slim Folio Keyboard Folio for its excellent keyboard quality and ease of use. Many users appreciate the protection it offers for their iPad and the awesome battery life. Some find it adds weight, and a few have experienced connection issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Pairing
Does not pair with the iPad 8 as advertised
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions how to pair with the new iPad 8. Had to find teach support online. For a product costing $100, that’s terrible!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry you were unable to find the instructions. If anything like this ever happens again please visit the Logitech site and we have a support page for each item with directions on how to use them. Here are the ones for this folio: https://www.logitech.com/assets/65198/slim-folio.pdf. Thank you for taking the time to write this review, we appreciate the feedback.
Poor shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely poor, sales agent has no clue of what we need and ordered a wrong item which we had to return and reorder from Amazon
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely apologize for the poor experience you had with the sales agent and the incorrect order of the Logitech Slim Folio. We understand the frustration of having to return and reorder the item, and we regret any inconvenience this caused.
Not as good as others I’ve seen. Already replaced.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall not happy with the quality. Keys popping out and the setup is not as nice as similar keyboards I’ve seen since. It’s already at the recycler.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Missing keys
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so well made. The keyboard is made of flimsy materials and easily falls apart without effort. You’ll wake up the next day missing keys.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Rich, sorry to hear that you are unsatisfied with your Slim Folio Keyboard Case for Apple iPad. Your Slim Folio should not be falling apart as it is made with high grade materials, as well, keys should not be missing overnight. I apologize that you are experiencing this. Rest assured, you do have a 15-day return with Best Buy. If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
- Cons mentioned:Connection
This is not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has not worked since we got it. I connected it, but it will not stay connected. Useless!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we truly appreciate your honest feedback! We are so grateful for your review. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. At the end of this message, I attached a link to our support page to get that issue sorted out. We apologize for the inconvenience. Thanks for being part of the Logitech family, have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360024323053
iPad keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly as expected…. Sales associate was super helpful
I would recommend this to a friend- Cons mentioned:Pairing
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, it does not pair with my iPad. It keeps disconnecting and it’s hard to pair it again.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the folio will not pair with your iPad. Here are the pairing instructions just incase: https://www.logitech.com/assets/65198/slim-folio.pdf. If those do not work, you may have received a defective unit. Not to worry, this device comes with a 1 year warranty through Logitech so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/1500002177181-Warranty-Slim-Folio-for-iPad-Air-3rd-gen-. I hope this helps! Thank you for taking the time to write this review. We appreciate the feedback.
Bad (Best Buy and the keyboard)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 12/30/23. It never worked. Took it back to Best Buy in Greenville, NC Feb 4 (I don’t live in a town with a Best Buy) and the manager told me he wouldn’t do anything about it, and to call the manufacturer.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That sounds like an issue! In order to help you effectively, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –
Keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than expected.. Hooked up easier than I thought..
I would recommend this to a friend- Cons mentioned:Connection
Bad connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we connected the keyboard didn't want to write, the connection is bad.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Thank you for your feedback! For support, please refer to: https://support.logi.com/hc/en-us/articles/360024156254--Getting-Started-SLIM-FOLIO-Case-with-keyboard-for-iPad - Will, Logitech.
Bulky and cheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is bulky and feels cheap for the price. I returned it and purchased the Apple keyboard instead. Much better choice!
No, I would not recommend this to a friend- Pros mentioned:Battery life, Keyboard quality, Protection
Transforms your iPad into a laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to get a protective case for your iPad and also do a lot of typing, mind as well get a case that comes with a keyboard. This Logitech Slim Folio Bluetooth keyboard/case offers solid all-around protection from drops, bumps and spills while adding laptop-like functionality to your beloved iPad. The keys are well spaced and decent travel for such a slim package, and are pretty quiet, not clicky. There is also a row of iOS shortcut keys at the top which comes in handy for apps with menus. The only thing that's missing is a touch-pad for laptop-mouse-like functionality, but that would be too much to ask for in such a small package. There is also a handy stylus holder at the top of the case for those of you who use an Apple Pencil. If you plan to use your iPad mostly for reading or in portrait mode, this keyboard and case can get in the way a bit. It will make it somewhat awkward to hold your iPad, since it adds some bulk and weight to it and does not fold completely flat behind the iPad, say like a Microsoft Surface keyboard does, but that's Apples to Oranges :-) From the moment you unpack this keyboard, you know it will be a quality product. It is well built, the materials used do not have a cheap feeling to it. Logitech products have always worked well for me and this one is no exception. The two button-cell batteries are supposed to last for about 4-years, in-part due to the smart/automatic power-off feature built-in to this keyboard and because it is not back-lit.
I would recommend this to a friend Bad product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. I purchased this for my son iPad to use for virtual learning and the keyboard would not work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the keyboard did not work. Here is the set up guide incase you may have missed something: https://www.logitech.com/assets/65198/slim-folio.pdf. If that does not work, it does come with a 1 year warranty through Logitech, so we can get that replaced for you. Here is the link in order to file a claim: https://www.logitech.com/en-us/products/ipad-keyboards/slim-folio-ipad-keyboard-case.html?crid=1762. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Unable to connect to IPad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be good if it could easily sink via Bluetooth. I bought 2 of these and neither worked. I checked online including the Logitech site and followed the instructions. Still didn’t work.
No, I would not recommend this to a friendBrand response from Logitech
Posted .For a quick resolution, please email the following information to socialcare@logitech.com. Our team is dedicated to assisting you. Full Name – Email address – Country – Product name – Brief description of the issue –
- Cons mentioned:Connection
DO NOT BUY!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS!!!! Will not connect to my iPad and comes with almost zero instructions. Tried Logitech support and they couldn’t help me either. A huge waste of money.
No, I would not recommend this to a friend Lost in technology.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not sinc with iPad 2022. Could not access new iPad.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello UGHrecomendwithliturature,
I am sorry that the Slim Folio did not work as you expected. It sounds like you purchase the case for another iPad model. You can always call the Logitech support team for assistance using your product. Logitech appreciates your product review. - Leo from Logitech
- Cons mentioned:Pairing
Only lasted two days.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted two days. Won’t pair anymore. Garbage. Don’t buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the folio. I would advise deleting it from the iPads Bluetooth devices and then starting the pairing process all over again. Here are the instructions if needed: https://www.logitech.com/assets/65198/slim-folio.pdf. If that does not work, this does come with a 1 year warranty so we can get it replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025079893-Warranty-SLIM-FOLIO. I hope that helps. Thank you for taking the time to write this review, we appreciate the feedback.
Characters type incorrectly after just one month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this keyboard when I first purchased it, just one month ago. However, it is now switching the marks when I type any punctuation, or use the shift key for other characters. For instance, if I try to type a question mark, I get this _. If I want the and sign, I get this /. Trial and error is not a fun way to type.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Frustrating! I'm sorry to hear you're running into key issues with the Slim Folio! I would recommend trying to reset the keyboard. First go to Settings > Bluetooth on the iPad the keyboard is paired with and tap on the blue “i” next to your keyboard in the list of devices. Tap on “Forget This Device.” Next, turn the keyboard off, then back on. Press and release the Home (the key with the square on it, top row, all the way to the left) and O keys together twice. Next, press and release the Home (the key with the square on it, top row, all the way to the left) and B keys together twice. You’ll see the LED light on the keyboard blink orange very briefly. Now, turn your keyboard off and on again one more time and it will be reset and ready to pair again.To pair it with your iPad, open the Settings app on your iPad, tap on “Bluetooth” and tap on your Logitech Folio in the list of devices. If this doesn't work, I would recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 to start a warranty claim. The Slim Folio has a 1-year limited hardware warranty. Thank you for the feedback, I will definitely be passing this along. - Maggie from Logitech
- Pros mentioned:Protection
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard doesn’t work. Case is nice to keep iPad safe.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the keyboard did not work for you. it does come with a 1 year warranty so we can get that replaced for you! Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360025079893-Warranty-SLIM-FOLIO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
- Pros mentioned:Battery life, Keyboard quality, ProtectionCons mentioned:Weight
Good case but no without its drawbacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case overall was great in concept but poor in execution. After owning it for several months now i realize it is just way way too heavy for any one handed reading etc even removing the keyboard. I knew from reviews going in that several people complained about the weight. Now i get it. The case overall is just way too heavy. I like the keyboard and track-pad at certain times but half the time the mouse circle disappears and you have to keep unattaching/reattaching the keyboard to the ipad. Not the end of world but for $100 i didn't expect to be doing that often. Some Pros: Keys are nice to type on imo, Cover does protect the ipad and fits firmly to the device. The Kickstand works really well and was well executed. When attached to ipad it doesn't appear to use much of the Ipads battery which was pleasant surprise. So if you are looking ONLY to use this like a laptop then i would say YES its a good buy. If you are looking to lay in bed and one hand read, watch video content, read some emails or have it mobile a lot i would look for something much thinner and lighter you will get annoyed and for 100 bucks nobody needs to be annoyed. Hope this helps.
No, I would not recommend this to a friend