Customer Ratings & Reviews
- Model:
- 920-009473
- SKU:
- 6385752
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the Slim Folio Keyboard Folio for its excellent keyboard quality and ease of use. Many users appreciate the protection it offers for their iPad and the awesome battery life. Some find it adds weight, and a few have experienced connection issues.
This summary was generated by AI based on customer reviews.
Wouldn't buy it again. Learned my lesson
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't allow the iPad to lay flat. That's about it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's disappointing to hear and it's surely not what we expect to deliver. we will forward it as a feedback to the appropriate team so they can look into it. Thanks a lot!
- Pros mentioned:Battery life, Ease of use, Keyboard quality
Exactly What I Was Looking For
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great, lightweight, wireless keyboard case. Excellent fit and finish with a quality keyboard. Case can be positioned in 3 different modes: type mode, sketch mode, and read mode. Type mode locks the iPad into an upright, easy to type position. Sketch mode folds up so that you can access the pen holder and write/draw. In reading mode, the keyboard collapses back and you can use the iPad normally. Battery life is good and the keys are solid with decent travel. The rubberized case feels good and seems to prevent skidding while typing. The pen loop stores my Logitech Crayon – and probably any other comparably sized stylus. Overall use and setup were easy. Exactly what I was looking for in an iPad keyboard. No complaints here!
I would recommend this to a friend not a good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.arrived broken wouldnt work...didnt return because it would have too much a hassle. I have never before bought something that didnt work right out of the box
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Very sorry to hear that your Slim Folio Keyboard Case arrived broken. Best Buy has a very good exchange policy which won't be any hassle at all to resolve. At the very least, email their customer service and let them know what happened. Here's a link to their service support center: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001. Hope that this helped and that all is going better. Thank you for choosing Logitech. - Richard from Logitech
Worst keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst keyboard folio I ever have, just been used it for one month and key strokes started popping out, called best buy x warranty it was expired after 15 days.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Tapatio, we are sorry to hear that the Slim Folio case did not meet your expectations. At Logitech, it is our goal to ensure you are completely satisfied with your Logitech purchase. We take pride in the products and services we offer, and want our customers to enjoy them just as much as we do. The Slim Folio case comes with a 1 year limited hardware warranty. Please visit us on our Logitech support website and file a warranty claim so we can help out. Hope you have a great day!
https://support.logi.com/hc/en-us/articles/360025079893-Warranty-SLIM-FOLIO
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Battery died
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this since jan 2022 and i tried to use it and it completely died on me . No way to charge it
No, I would not recommend this to a friendCheap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is so cheap, not worth your money, and to top It off is you need to contact Logitech it’s a horrible dilema with them and baddddd customer service.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Estrella, thank you for your feedback! The Slim Folio is backed with a 1-year warranty, should you have any issues. For support, please refer to: https://support.logi.com/hc/en-us/articles/360024156254 - Will, Logitech.
one month and already BROKEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We cannot return the product because it's over 15 days when it broke. not good quality. such a waste of money
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Chris, Very sorry to hear about the issue you're having with the Slim Folio Keyboard Case. Fortunately, Logitech does offer a 1-year limited hardware warranty. Just go to www.logitech.com/support to begin claim.
keyboard
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the keys on the key board already came off and my son cant use it anymore
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear some of the keys fell off. I am not sure how long you have the device, but it does come with a 1 year warranty through Logitech. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/1500002177181-Warranty-Slim-Folio-for-iPad-Air-3rd-gen-. hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Don’t waste your $
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keys falling off after 3 months of use. This didn’t hold up well at all
No, I would not recommend this to a friendNot Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keys on Keyboard stick. The keyboard also reverts to typing the wrong characters. Would love to return this item
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the keyboard. It sounds like you may have received a defective unit. Luckily, this comes with a 1 year warranty through Logitech so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025079893-Warranty-SLIM-FOLIO. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Not the best quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good quality. Keys fell off after a about a month of use. Connects to devices fine but may not last long.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi BEOFGOD, Very sorry to hear about the issue you're having with the Slim Folio with keys falling off after just a month. Fortunately, the Slim Folio does have a 1-year limited Hardware warranty. Here's a link to file a claim https://support.logi.com/hc/en-us/articles/360025079893-Warranty-SLIM-FOLIO. Hope that this was helpful and that it finds you well. - Richard from Logitech
bad case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.key board stop working, replace batteries and no luck, very disapointed on product and price
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear that the Slim folio did not work properly with your iPad (7th/8th gen). The slim folio has a 1 year limited hardware warranty on it. Please fill out a ticket on our support page. I have attached a link at the end of this message to facilitate things. Thank you for being part of the Logitech family, have a great day. -Ricky | Logitech. https://support.logi.com/hc/en-us/articles/360025075533-Warranty-Slim-Combo-for-iPad-5th-6th-generation
- Pros mentioned:Battery life, Keyboard quality
Almost Perfect
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS . Relatively slim and light . Long battery life . Nicely spaced keys . Strong magnets to hold the iPad in place CON . Not backlit This is one of two similar Logitech keyboard cases that I own. The other is for my iPad 11 Pro. This is for the iPad 10.2, which I also own and share with my 10-year-old. They work mostly the same way. They both protect the iPad well and the battery seems to last for a very long time. It is very comfortable to use and makes the iPad act more like a small laptop. The keys are well spaced and not like some brands out there that make this type of keyboard feel more like a cheap toy and unpleasant to use. The penholder is not fancy but it does its job. My intent is not to compare with the iPad pro version but there is a difference that I need to point out. This model is not backlit. Therefore, it is challenging to work with it in total darkness. If it weren’t for this detail, I would have given it five stars. However, it probably allows the battery to last even longer. It uses a sensor that turns its power off when you’re not using it, which helps with the longevity of the replaceable battery. Slim is a relative term here. It does add some weight and volume but it is perfectly acceptable, especially when you compare it to some other brands in the market. Keep in mind that this is not just a keyboard. It is a full case with a strong magnet to keep the iPad in place while you are typing. Actually, one feature that I liked even better than the model for the iPad 11 pro was that the case keeps closed with the use of magnets, while the latter you need to remember to flip a magnetic “ear”. It is almost perfect and I would easily recommend it.
I would recommend this to a friendBrand response from Logitech
Posted .Hello jailoliv! I'm happy to hear you're enjoying the Slim Folio! Thank you for the feedback on the back-lighting! I will definitely be passing this along. Feel free to reach out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 if you ever need any assistance or if anything happens in the 1-year limited hardware warranty. Thank you for the review and for shopping Logitech! - Maggie from Logitech
Lost key..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item not a fan, key fell off of the keyboard. Returned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello HAPPYCAMPER,
I am sorry that the Slim Folio case did not perform as expected. I will record your product insight and pass it along. Logitech appreciates your review. - Leo from Logitech
Dead after 8 months.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eight months old, (moderately used by responsible adult) won’t turn on. Dead!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello. Thank you for taking the time to write your review of the Slim Folio. I'm sorry to hear that your batteries have died after only 8 months. The Slim Folio uses 2 coin cell batteries (CR2032) and have an estimated life of 4 years with about 2 hours of use a day. Many factors can go into the life of these batteries. They are easy to replace. Simply remove the battery compartment (at the top left edge of the keyboard) and swap out the 2 CR2032 batteries. If you have any other questions or issues, please visit our support site: https://support.logi.com/hc/en-us/articles/360035395194
-Charlton at Logitech
CHEAP CHEAP CHEAP
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.corner of the 'rugged case' broke off after 2 months
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Logitech,
I am sorry that your new Logitech Slim Folio didn't last you. It is not normal for this device to brake in such a way, so I guess that you got a defective product. Your Slim Folio comes with a 1-Year Limited Hardware Warranty, so please reach out to the Logitech support team to help you replace the defective item. I hope that you find this helpful information. Logitech appreciates your input. https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393&mID=12852
- Leo from Logitech
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed! It lost 2 buttons 1 month after purchase. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the buttons coming off the keyboard case. Luckily, it has a 1 year warranty through Logitech so we can get that replaced for you! Just visit the support page for this item on Logitech.com in order to start the process for a new one! I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Logitech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DOES NOT WORK. IT tried to resolve issue. Disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi DrMe, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
- Pros mentioned:Keyboard quality, ProtectionCons mentioned:Weight
Useful and well priced keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new keyboard which allows me to use my ipad more like a computer. It makes the ipad heavier, but that also means it protects it very well and when I close it, the ipad goes to sleep automatically, which is very nice. A good value for the money.
I would recommend this to a friend Not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for new iPad but he didn’t like how noisy the keyboard was.
No, I would not recommend this to a friend