Customer Ratings & Reviews
- Model:
- 920-008334
- |
- SKU:
- 5853004
Customer reviews
Rating 3.7 out of 5 stars with 888 reviews
(888 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.9
Rating 3.9 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the keyboard quality and ease of use of the Universal Keyboard Folio, frequently citing positive experiences with pairing and usage across various tablet brands. While many appreciate its lightweight design and protective case, some users reported issues with the fit, battery life, and the stability of the stand. Concerns were also raised regarding connectivity problems experienced by a few customers. Overall, the positive feedback on the keyboard and ease of use appears to outweigh the negative comments on other features.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good flexibility with this universal device. Works great thus far.
I would recommend this to a friendRated 1 out of 5 stars
Did not connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not get it to pair with the android tablet. so, let down
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this thing. Everything was always falling out and it seemed cheap. I think it was made for kids not a adult.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Professor,
Thank you for your feedback. Sorry for the inconvenience. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Rated 1 out of 5 stars
Did not last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to love using the keyboard included for my tablet. Not so much any more as some of the numbers no longer work and both shift keys are dead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wont but
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The materials are cheap and this unit broke where it's supposed to hold the tablet and the keys came off.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the keyboard. Luckily, it has a 1 year warranty so we can get that replaced for you. Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025072513-Warranty-Universal-Folio. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Returned it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard did not work most of the time. It looked nice but what's the point if it is not reliable. I returned it after a couple of days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Hate it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied it is a hassle to keep it from constantly collapsing
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear you are not satisfied with the product. Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Aweful product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a case at all. Does not product the Surface Go. Hard surfaces. You could use it to hold the tablet but that is all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work out at all couldn't get it hooked up at all so we returned it
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear you were not able to get the folio working. We do have a support page on the Logitech site in order to help with these issues if you ever run into more. This folio makes you enter a pin on it and then press enter in order to connect to the Bluetooth. Here is the start up guide in case you want to try again: https://www.bestbuy.com/site/logitech-universal-folio-with-integrated-bluetooth-keyboard-for-9-10-inch-apple-android-windows-tablets/5853004.p?skuId=5853004. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Rated 1 out of 5 stars
Bluetooth disconnects
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bluetooth keyboard kept disconnecting from my iPad. I stopped using it after a while.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sorry to hear that you are unsatisfied with your Universal Keyboard Folio Case. We are always looking for ways to improve our products, so we appreciate your review.
Here are some tips on connectivity:
The keyboard case links to your tablet using a Bluetooth connection. To use the keyboard, you must first pair it with your tablet.
The first time you turn on the keyboard it remains discoverable for 15 minutes. The status light blinks blue to indicate that the keyboard is discoverable and is ready to pair.
NOTE: If the status light turns red, you'll need to replace the batteries. See Universal Folio keyboard battery life and replacement for more information.
Here's how to pair your keyboard to your tablet device:
On your tablet:
Make sure that Bluetooth is on. Go to Settings > Bluetooth > ON.
In the Devices menu, select Universal Folio.
If your tablet prompts you for a PIN, use the keyboard to type it, not your tablet.
When the connection is successful, the status light on the keyboard turns blue and then turns off.
If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us
Thanks,
-Logitech
Rated 1 out of 5 stars
Very cheap, they told me it be would got my 10'1 a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap week material flimsy no wonder it be was on sale should be$10.99 I'm returning it tomorrow
No, I would not recommend this to a friendBrand response from Logitech
Posted .We are sorry to hear that you are not happy with this case. It is a Universal design, to fit many tablets. And so it may be a hit or miss depending on the tablet. Thank you for letting us know about your experience.
Rated 1 out of 5 stars
keypad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a true piece of junk !!! NEVER ,NEVER buy this piece of junk !!!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, Very sorry to hear about your disappointment with the Universal Folio. Since you didn't elaborate on the problem(s), here's a link to the product support page that will have a Getting Started guide, troubleshooting FAQs, warranty information, and more: https://support.logi.com/hc/en-us/articles/360024320453--Getting-Started-Universal-Folio-keyboard-for-9-10-inch-Apple-Android-Windows-tablets. Hope that you find this helpful and that all is going better. Thank you for being a Logitech customer. - Richard from Logitech
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product stopped working after few times. We were told we couldn't return.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear the folio stopped working for you. This folio does come with a 1 year warranty through Logitech so we can get that replaced for you! Here is the link in order to file a claim: https://support.logi.com/hc/en-us/articles/360025072513-Warranty-Universal-Folio. I hope this helps! Have a great day! -Danielle from Logitech
Rated 1 out of 5 stars
This Logitech Universal Keyboard Folio Case sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product! I am returning the one I purchased. I would not recommend this to anyone!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor case for tablet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is horrible. Wont click in place and keeps sliding when trying to use it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Ktnurse,
Thank you for your feedback. Sorry for the inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
Button missing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the buttons came off within a couple of weeks.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Seun, sorry that you experienced a faulty key. Please visit us at support.logi.com for help with fixing/replacing the device.
Kristi from Logitech
Rated 1 out of 5 stars
Poorly designed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cover was difficult to use,clunky, unattractive and ultimately the iPad fell out and the screen cracked. Fail
No, I would not recommend this to a friendRated 1 out of 5 stars
Keys stopped working 3 weeks after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine then all of a sudden keys stopped working 3 weeks after purchase.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the the keyboard no longer working for you. Luckily, this keyboard has a year warranty through Logitech. Here is the link to file a warranty claim: https://support.logi.com/hc/en-us/articles/360025072513-Warranty-Universal-Folio. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Not sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like anything about it. Do not like the way it closes. It is too expensive for what you get.
No, I would not recommend this to a friendRated 3 out of 5 stars
Fair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my I pad, it was a bit uncomfortable for me to use, but it worked fine.
I would recommend this to a friend