Customer Ratings & Reviews
- Model:
- LT1000PC
- SKU:
- 11914506
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
My fridge light to change filter still comes.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The change filter light on the fridge still comes on at times even though I’ve put in the new filter.
I would recommend this to a friendDifficult to replace
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its always such a pain to switch out. Not sure if its a faulty product or if its user error. This happens almost every time it needs to be changed out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Water Filter (LT1000PC) model. We understand that replacing the filter can sometimes be challenging. Please know we're here to help. Please visit this link: https://www.lg.com/us/support/video-tutorials/how-to-replace-the-lg-refrigerator-water-filter--20152227262351. If you need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Water filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a bad water filter. There is an awful taste.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raul. Thanks for reaching out about your LG Water Filter (LT1000PC) model. We understand how important it is for your filtered water to taste clean and fresh.
If you're noticing an unpleasant taste, we recommend flushing the filter by dispensing at least 2.5 gallons of water (about 5 minutes of continuous flow) after installation. This helps remove any trapped air or loose carbon particles that can affect taste. Also, make sure the filter is properly seated in the compartment to ensure full flow-through.
For more tips and resources, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. If you’d like us to assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
25% increase for item on periodic auto-order.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price increased 25% since last automatic order. The filter is good. Best Buy might have lost my business.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BestCustomer. Thank you so much for making an effort to share your feedback with the LG Refrigerator water filter (LT1000PC) model. We appreciate your feedback and apologize for any inconvenience caused by the price increase since your last automatic order. We understand that this can be frustrating, and we apologize for any disappointment it may have caused. We constantly strive to provide competitive pricing for our products and take your concerns seriously. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our offerings to ensure your satisfaction. ^Juvy
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I placed the filter in but occasionally my fridge flashes the change filter signal.
I would recommend this to a friend$55 for this?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works how it's intended, but giving it one star because it seem wildly overpriced for what it is.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding the pricing of the LG Water Filter (LT1000PC) model. We understand your concerns and apologize if the price seems high compared to off-brand alternatives.
The price of the (LT1000PC) filter reflects the quality and performance it provides. It is designed to meet the specific requirements of LG refrigerators and undergoes rigorous testing to ensure it delivers clean and fresh-tasting water. While there are alternative options available in the market, we recommend using genuine LG filters to maintain the optimal performance and longevity of your refrigerator. These filters are specifically engineered to fit and work seamlessly with LG appliances. If you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and offerings to ensure your satisfaction. ^Juvy
Can not cancel the subscriptions on this product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a subscription 2 or 3 years ago. Now, I can no longer cancel it. Best Buy keeps shipping and charging me for the product. But I can not see it under Managing the Subscription. I contacted the support via online support; the service said they did not see a subscription. Even though BestBuy sent me a notification on 12/03/2023 at 2:00 am there will be a shipment and charge on 12/04/2023. Clearly, it is in the system. Not sure what to do.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your experience with the LG Water Filter (LT1000PC) model. We understand your concern about dealing with subscription issues, especially when you're being charged without clear visibility. We strive to excellent services and ensure a smooth and seamless experience. To resolve this, we recommend contacting Best Buy's customer service directly again at 888-237-8289, providing them with the notification details you received. It might also be helpful to ask to escalate the issue to a supervisor who can investigate further.
If you need additional assistance or have any questions, please feel free to send us a private message on social media @LGUSSupport. We appreciate your patience and are here to help. ^Juvy
filters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.have not used yet but plan to when needed . THink it will be fine.
I would recommend this to a friendDon’t frustrate yourself with this.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter does not fit in refrigerator as stated. Has same number on old filter, but new one is different configuration. Wouldn’t snap into place and kept popping off creating a mess with water. Tried 3 times, got frustrated and threw it away and reinstalled old one. Looked online and some people have modified it to work. My advice is to get an LG rep to take responsibility and pay to have it installed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you experienced with the filter not fitting properly in your refrigerator. It is important to us that our customers have a seamless experience with our products. We are sorry to hear that you had difficulty installing the new filter and that it caused a mess with water. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Water tastes nasty.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've done what the manufacturer calls for when replacing the filter and cycling water, but the water tastes terrible. This is the second filter I've had and the first was even worse. I shouldn't have to filter the filter water to be able to drink it. I wished now that I never got this feature.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
First bad filter from LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Faulty and had to return. Best Buy replaced with another. Works fine new. Stand by LG products.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We are sorry to hear about the inconvenience you experienced with the faulty product, but we are glad to hear that Best Buy was able to replace it with a new one that is working fine. Thank you for standing by LG products, and we appreciate your loyalty. If you have any questions or need further assistance in the future, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Indicator for replacing filter did not change
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation did not clear the replace filter indicator
No, I would not recommend this to a friendDO NOT RECOMMEND
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly don't know if it's the filter or I'm just entirely unlucky when it comes to this particular filter but I've been through a handful of them now and the water that comes out of my fridge is absolutely awful. Like, I won't even fill my dogs bowls with it because it's that horrible. The fridge is top of the line LG so I'm going out on a limb to say it's not the fridge so I'm chalking it up to the filter. I purchased a physical water filter that I sit on my counter top because this filter drove me to it. Would definitely not recommend based on my experience. Cheaper alternative would be sipping water out of the toilet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
TERRIBLE CUSTOMER SERVICE!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE! I AM SO SORRY I SIGNED UP FOR AUTOSHIP. WHY WOULD THEY RETURN THE FILETER WHEN NO ONE COULD SIGN FOR IT????? NOW I CAN'T GET SOMEONE TO HELP ME IN CUSTOMER SERVICE TO RESEND IT AND TO MAKE CHANGE TO AUTOSHIP TO LEAVE IT IF WE ARE NOT HOME TO SIGN FOR IT AND FUTURE SHIPMENTS. I WILL BE CANCELING MY AUTOSHIP IF I CAN EVER GET SOMEONE WHO KNOWS WHAT THEY ARE DOING.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicole. Thank you for sharing your experience with the LG Water Filter (LT1000PC) model. We understand your concern about dealing with issues related to auto-ship orders and the challenges of customer service, especially when you’re unable to receive your filters. We strive to provide exceptional services and ensure a smooth and seamless experience. As a first step, we recommend reaching out to Best Buy customer service at 888-237-8289 o clarify their policy on delivery and signing. This may help resolve the issue of resending your filter and adjusting your future shipments.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to help! We appreciate your patience. ^Juvy
Water Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little hard to get into refrigerator but, I managed
I would recommend this to a friendLG water filter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To expensive $50 didn’t expect to pay so much. And in my case it didn’t help with the bad taste of the water. Went through 2 filters to try to get rid of the bad taste of the water. Having LG tech coming. To check in out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sent wrong filter.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter was sent quickly. However, even though it was a “6”, the serial number was the wrong one. I took it to the Valpo store and they did the exchange for me.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Water filter doesn't do the intended job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. The water tastes as if it came straight from the faucet and we've ran gallons of water through the filter. The literature that came with the filter said 2 and 1/2 gallons. We are bringing the filter back to Best Buy for a replacement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We are sorry to hear about the issue you encountered with the LG water filter. We understand how frustrating it must be to have the water taste as if it came straight from the faucet, even after running gallons of water through the filter as recommended. Your feedback is important to us, and we apologize for any inconvenience this situation has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Hard to remove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give an honest review because I can’t remove the filter in the fridge. Each time I try to remove it, parts of the unit it is in comes apart. Went to store for help on how to remove it, they showed me & that didn’t work for me.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Bad Filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter was not good. Water tasted bad. This was first change after having refrigerator for 6 months and changing for first time. Best buy would not replace filter. Had to work with LG who also did not make it easy. Took months of calling and then requesting that I change water line and call plumber. In the end it was a bad filter that was sent.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Water Filter (LT1000PC) model. We appreciate your feedback and apologize for any inconvenience you have faced.
We understand how important it is to have clean and great-tasting water from your refrigerator, and we are sorry to hear that the filter did not meet your expectations, as well as the difficulties you encountered in obtaining a replacement from Best Buy and the challenges you faced when working with LG.
We would like to assure you that we take your feedback seriously and will address this issue with our team to ensure that such incidents do not happen in the future. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Please know that your satisfaction is our top priority, and we would like to make things right for you. We would appreciate the opportunity to assist you further and find a suitable solution to the problem you encountered with the filter. ^Juvy