Customer Ratings & Reviews
- Model:
- LT1000PC
- SKU:
- 11914506
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Cancel Subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CANCEL This subscription. I have been trying to cancel and or change this subscription for the last 31 days. The refrigerator filter is only required to be changed every 6 months so why do you send me one every month.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, great point! If you need assistance in cancelling the subscription, please contact us at (800) 243-0000 so that we can offer our assistance. We'd be happy to facilitate cancelling your subscription. ^Chris
Uggh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This filter does minimal to improve the taste of water. I'm not sure it works.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
Nope!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The came damaged and Best Buy wouldn’t accept an exchange because it was opened. I now will only order from Amazon because they will exchange no matter what - or order direct form manufacturer. Second time this happened.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, this is not the customer experience we wish for! Should you need further assistance, we're here to help! You can reach out to us via phone or chat support. Please find further information for these options here: https://www.lg.com/us/support/contact. We'd be happy to help! ^Chris
Chemical taste
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flushed 3 gallons upon install, and water tasted horrible. No one in my family would drink it. Not so much right after you dispense it, but after the water settled (5-10 minutes), you could smell and taste that something wasn't right. Previous filter was fine, and refrigerator is only 15 months old.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
Refrigerator Filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had difficulty when we received our refrigerator with the taste of the water. We tried a different filter, but it didn’t make a difference. The water still had an after taste. Went directly to LG and they sent us a new filter and now everything is fine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us, and happy the issue was resolved. ^Jennifer
Horrible taste!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know if I have a bad filter but it taste like chemicals! We followed all of the directions to a t but nothing seems to help! It makes me sick. We have wasted money and now we only rely on the filtered water in my kitchen sink and bottles of water. I’m so dissatisfied.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
LG water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not filter out chlorine taste or smell, not what I expected
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
LG frig filter replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new filter after 6 months, now cannot even drink the water. LG Frig is 8 months old. Ice cubes are just as bad. Tastes like plastic. Awaiting resolution from company.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there. Thanks for reaching out. For the LG Water Filter. If water is tasting bad and the filter has already been replaced. Chances are it could be your water supply. There could be hard water in your area or it could be from a faulty water line. Mold, bacteria or mineral buildup could be in the water line or supply. Use a funnel to run vinegar through the water lines to the ice maker, and run vinegar through the water dispenser, as well. Make sure to have a container ready to catch the vinegar so you can discard it. Next, run clean water through the water lines for a few minutes, then reassemble the housing. If you have exhausted these method and water still seems to taste funny. We recommend you contact our LG Support Team. Either send a Private Message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Or call our customer service line(800)243-0000. ^Jai.
TERRIBLE TASTE
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know what the deal is, but the water taste terrible; its undrinkable (yeah! Its that bad)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Derrick. Thank you for sharing your experience with the LG Water Filter (LT1000PC) model. We understand how important it is to have great-tasting water. We strive to provide top-notch products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-water-or-ice-tastesmell-bad--1337887827042#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Faulty filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 employees from Best Buy to install it in my refrigerator. Reviews on line showed many other people have a problem installing this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, RebeccaC. Thanks for reaching out. Hopefully you were able to get the water filter of your fridge installed in your unit. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Doesn’t work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This filter didn’t last for more than a month before the water and ice tasted like metal. Disappointed in the quality of the product and Best Buy’s return policy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Bad Filter
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this filter in March and within two months the water had a bad taste two it. These are suppose to last 6 months. I did not have the same issue before when I replaced my filter. There must be a quality issue with this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working propePlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
rly.
Bad Filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water tastes terrible. We had no issue with the filter installed in our new fridge, but this first replacement gives the water a chemical taste that is hard to drink. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your water does not taste good. You can reach our customer service
team at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
LG water filter replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it did not fit, even though it said on the pkg it was the correct filter
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chas. Thank you for taking the time to review the LG Water Filter (LT1000PC) model. We're sorry to hear that the product didn't work as expected, even though it was supposed to be the right one. We aim to give accurate information and great service for a smooth and seamless experience. For help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-install-your-refrigerator-water-filter-CT10000021-1397851693438. Please reach out to us on social media @LGUSSupport for further assistance. ^Juvy
Terrible Taste Undrinkable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed filter per instructions and water tastes terrible after two weeks of use what a waste of money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG Water Filter for Select LG Refrigerators - White. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Here's a helpful link you can use for basic troubleshooting of your Refrigerator water dispenser: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208 Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Not good experience so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our water has flavor in it. Not sure what is wrong.we even changed the filter again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there. Thanks for reaching out. For the LG Refrigerator. If water is tasting bad and the filter has already been replaced. Chances are it could be your water supply. There could be hard water in your area or it could be from a faulty water line. Mold, bacteria or mineral buildup could be in the water line or supply. Use a funnel to run vinegar through the water lines to the ice maker, and run vinegar through the water dispenser, as well. Make sure to have a container ready to catch the vinegar so you can discard it. Next, run clean water through the water lines for a few minutes, then reassemble the housing. If you have exhausted these method and water still seems to taste funny? We recommend you contact our LG Support Team. Either send a Private Message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Or call our customer service line(800)243-0000. ^Jai.
Wrong One
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were sold wrong size for our LG & when we tried to return it after 30 days, no dice. It was salesmanship fault & store should have replaced with right size at no charge.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you are having a problem with your unit.Please call BestBuy for follow up regarding this case.We apologize for any inconvenience.^Venette
Bad water filter
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one word…..bad! The water taste bad. We changed this filter two times but only was good the first that comes with the refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
Odd taste
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water has chemical taste. I’ve tasted neighbors water who both have different brands and the water has a better taste
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
Buyer beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one that made the water taste terrible and the ice taste horrible and stink!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly