Customer Ratings & Reviews
- Model:
- LT1000PC
- SKU:
- 11914506
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Sent wrong filter.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The filter was sent quickly. However, even though it was a “6”, the serial number was the wrong one. I took it to the Valpo store and they did the exchange for me.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Hard to remove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t give an honest review because I can’t remove the filter in the fridge. Each time I try to remove it, parts of the unit it is in comes apart. Went to store for help on how to remove it, they showed me & that didn’t work for me.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Water filter doesn't do the intended job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. The water tastes as if it came straight from the faucet and we've ran gallons of water through the filter. The literature that came with the filter said 2 and 1/2 gallons. We are bringing the filter back to Best Buy for a replacement.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We are sorry to hear about the issue you encountered with the LG water filter. We understand how frustrating it must be to have the water taste as if it came straight from the faucet, even after running gallons of water through the filter as recommended. Your feedback is important to us, and we apologize for any inconvenience this situation has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Bad Filter
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter was not good. Water tasted bad. This was first change after having refrigerator for 6 months and changing for first time. Best buy would not replace filter. Had to work with LG who also did not make it easy. Took months of calling and then requesting that I change water line and call plumber. In the end it was a bad filter that was sent.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Water Filter (LT1000PC) model. We appreciate your feedback and apologize for any inconvenience you have faced.
We understand how important it is to have clean and great-tasting water from your refrigerator, and we are sorry to hear that the filter did not meet your expectations, as well as the difficulties you encountered in obtaining a replacement from Best Buy and the challenges you faced when working with LG.
We would like to assure you that we take your feedback seriously and will address this issue with our team to ensure that such incidents do not happen in the future. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad---20152715525208. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Please know that your satisfaction is our top priority, and we would like to make things right for you. We would appreciate the opportunity to assist you further and find a suitable solution to the problem you encountered with the filter. ^Juvy
Be aware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble with it fitting, I bought the same Model # from somewhere else and it work. I am not blaming BB, whoever made the filter was the culprit. Be sure to keep the receipt.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Filter Works. Refrigerator Fitting Does Not.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter is fine; however, I needed to have a Best Buy technician install due to a manufacturing defect with my refrigerator. Overall cost me close to $400 to get fixed because LG wouldn't correct. Very disappointed with LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern with the cost of fixing the LG Water Filter (LT1000PC) model, and the need for a Best Buy technician due to a manufacturing defect of the unit. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 to discuss the situation and explore possible reimbursement or compensation options for the repair costs. Provide them with all relevant documentation, including repair invoices and details of the defect. For more help, you can reach out to us on social media @LGUSSupport. Our team will assist you in exploring possible options. ^Juvy
Water filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not seemed to have improved the taste of our water. We have followed all directions about running several gallons of water through the system. We are not sure why but we are not happy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the water produced by your refrigerator does not taste good. You can reach us
directly at 800 243 0000. You may asked to provide your name, phone number, address,
email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette
Doesn't work.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work with they frig even though it is the one that is suppose to work. Exchanged it for another that also did not work. They must have changed the design, Cancelled my subscription and no longer have filtered water from the frig. Very disappointing. Very poor product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are truly sorry to hear about the frustrations you have experienced with the compatibility of our product with your refrigerator and the subsequent inconvenience of not having filtered water as expected. We understand how disappointing and challenging this situation must be for you. Your feedback is valuable to us as we continuously work to enhance the quality and compatibility of our products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Way too expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the only filters I buy for my fridge but they are way too expensive. I try to buy them when they go on sale in 3 packs as you usually get 1 for free.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Defective water filter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Filter did not work. After flushing more than 3 gallons. Water still has nasty chlorine/ chemical smell and taste. Had it for less than 2 weeks. Attempt to return to BestBuy, called the store explained and ask if can return. Rep on phone said Yes, just bring in receipt. Went the same day to return was told cannot return this open item after talking to a rep beforehand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. We read from your feedback that you were having trouble with your LG product, so we’d like to help you out. Please get in touch with us on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.
Bad filter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the LG water filter about a month or so ago. From the install the water had a horrible smell and taste. Flushed about 8-10 gallons thru to try and flush away the bad smell and taste to no avail. Put in old filter again and this took care of the problem. I will try another LG filter from BB to see if I get another bad one. Never had a problem before.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Water Filter Refrigerator. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
LG water filter
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've waited in the car for 25 minutes for pick up but they never bring my item out so I have to go in the store to pick it up. Poor service.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anh. Thank you for sharing your experience regarding the pickup process for the LG Water Filter (LT1000PC) model. We understand your concern about waiting for an extended time and still have to go inside the store to collect your item. We strive to provide exceptional services and ensure a smooth experience.
While this issue is related to the store's service rather than the product itself, we recommend reaching out to the store's management to provide feedback on improving their curbside pickup system. You can also contact Best Buy customer service at 888-237-8289.
If there’s anything we can assist you with regarding your LG product, please don’t hesitate to contact us via private message on social media @LGUSSupport. We appreciate your patience and understanding. ^Juvy
Boo on LG - Design Changed, but Same Model Number
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the exact same model number we used last time, and it won't fit. Noticed some minor changes that LG made to the nozzle end. Bottom line though, LG broke their design so it won't go into our fridge any longer. The previous filter went right back in, no problem, so it's not the fridge. On top of all that, Best Buy won't let us return it now. Who gives you only a 23 day return period?? Looking for a 3rd party filter now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
replacement filter for refrigarator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the wrong filter even though I took the info from an old receipt. Just waiting until I can go into a store to return and purchase the right one.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was enrolled in easy replenish program for over a year in order to keep filter available when needed. Last filter I received was in June. I replaced is about a month ago and my water started testing very bad. Maybe this was a duplicate or defective filter. Now I can’t get replacement because it’s more than 45 days since it was delivered. BestBuy doesn’t stand behind the product they sell like Amazon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure about these filters. Replaced in December and water is already at a trickle. I expect a filter to last 6 months, not 2
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that you are having issues with your filter. Please contact our Customer Support via direct message at Facebook and Twitter so we can assist you with a resolution. We apologize for any inconvenience.^Venette
Chemical smell n taste from water filter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this water filter on January 2021,but this time i can taste chemical something with strong smell until today April24th 2021 unusally. I can tolerate this taste any more,could u give me explanation for that. Im scarry now to purchase this filter from best buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Used item if ships from store
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this from best buy, they delivered it from the store opened and used and told me I'm out of luck
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator Water Filter (LT1000PC) model. We understand your concern about the condition in which it was delivered to you and for the poor service you received. We strive to provide exceptional services and ensure a smooth experience. If you haven't already, we recommend reaching out directly to Best Buy customer service at 888-237-8289 for further assistance. If you need support in escalating the matter or have any additional questions, please message us via social media @LGUSSupport. We're here to help.
Thank you for your feedback, and we hope the issue is resolved to your satisfaction soon. ^Juvy
Stuck with them until I get rid of my fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These used to be great but if you have this type of fridge you are stuck with them. We do not use the water as black particles come out of these filters even after the prime you need to do. The water tastes worse than the tap. And we do not drink tap water. But, they used to be great but not any longer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Not the one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all satisfied with this product. It changed the taste of my filtered water for worse.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette