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Customer Ratings & Reviews

$99.00

Customer reviews

Rating 4.6 out of 5 stars with 525 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention that these headphones provide excellent sound quality and impressive battery life. Users also appreciate the comfortable, lightweight design that fits well even on smaller ears. While the overall experience is highly positive, a small number of users noted that the maximum volume levels did not meet their expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 525 reviews
  • Rated 3 out of 5 stars

    Only going to last a little while

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down in months. I wouldnt buy them again. The bass could be better

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hi Kimberly, thank you for your review. We are sorry to hear that you have had issues with your Major IV. Please reach out to the Support Team through the official online shop for assistance, we'll be happy to help.

  • Rated 3 out of 5 stars

    They are ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. Though they starting having problems months later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!!!!!!!!!¡!!!!!!!!!¡!!!!!!¡!!!!!!!!¡!!!!!!!!!¡

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good design but little voice leak when volume is increased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i Got them for my son for the gym he loves them . !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sounds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with them and I am planning on keeping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, when Im in meetings, my coworkers could hear very clearly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There pretty good they do have some sound leakage and after a while of wearing my ears did hurt but I mean aesthetic purposes they are nice

    I would recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hi Jessica, thank you for your review. We are sorry to hear that the Major IV are a bit tight for you: you can release the clamping pressure by stretching the headband out a bit. Sit them on a basketball overnight or carefully use your hands to stretch out the headband, but make sure to not have your hands on the hinges. Reach out to the Marshall Support Team if you need assistance with how to do so.

  • Rated 3 out of 5 stars

    Tiny

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is ok if you like low no base at all songs. They are tiny and don’t fit over your full ears. Look cool though.

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hello, thanks for the review and your feedback. The Major line-up is known for its bass, sounds like something isn't quite right if you aren't hearing the bass with the headphones. Please reach out to Best Buy or the Marshall Support Team for assistance.

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Marshall Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift. Recipient says the sound is sharp and crisp, and they do reduce the outside noise. Very happy with the purchase but I expect nothing less from a Marshall.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing items selling as "excellent" open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an open box "excellent" but missing components so I had to return it. It should've only been a "fair". Categorizing open box items is sloppy. Disappointing.

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Thank you for your review. Sorry to hear that you were disappointed with your purchase, we hope you were able to return it and resolve the issue with a store representative.

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good for 2 weeks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the size, sound not bad. Bluetooth, sux. Cannot find devive on iphone. #HotTrash

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hello, thank you for your review. We are sorry to hear that you have had an issue with pairing the headphones to your phone. Please reach out to the Marshall Support Team for assistance through the official online store, marshall.com.

  • Rated 3 out of 5 stars

    Too small than expected.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone has a nice vintage look, but i feel they are too small for the ear, and you could feel your ear pain after a while.

    I would recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Thank you for your review. I am sorry that you are having some issues with the clamping pressure. The headphones are designed with most ear shapes and sizes in mind. One solution might be stretch the headband over a sports ball for a moderate amount of time to reduce the inward pressure to alleviate ear pain and pressure points.

  • Rated 1 out of 5 stars

    Really bad headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst sound of any headphones I have used till now. caused severe headache and earache

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hi, thanks for your feedback. We're sorry to hear that the headphones are causing you headaches. It is possible to relieve the clamping pressure by stretching the headband: place your hands at either end of the headband (NOT on the hinges or ear pieces) and gently stretch your hands away from each other to stretch the headband. It may be necessary to repeat this process multiple times until you find the perfect fit for you.

  • Rated 2 out of 5 stars

    Sound good, comfort horrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound definitely great, comfort of the ear muffs definitely not. The muffs are so small it is painful after 2 hours, not ideal at all

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hello, sorry that you are finding the headphones to be too tight. It is possible to relieve the clamping pressure by stretching the headband: place your hands at either end of the headband (NOT on the hinges or on the ear pieces) and stretch your hands away from each other, gently stretching the headband. It may be necessary to repeat this process multiple times until you find the perfect fit for you.

      Please note, stretch at your own risk: any damage that occurs in this process is not considered a manufacturing defect and is not covered by the warranty.

  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok sound been a Marshall brand I was expecting a better quality sound.

    I would recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hi Mario, thanks for your review. We are sorry to hear that you are disappointed with your Major IV, have you had a chance to head back into the store and discuss this with an agent from Best Buy? If you aren't satisfied with the sound of the Major IV, have you tried the Monitor II ANC? The Noise Cancellation and the over-ear fit may be better suited to your preferences.

  • Rated 3 out of 5 stars

    Connecting problem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving me a hard time to connect once I connected the headphone to another device.

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Thank you for your review. Please try the following:

      1. Power off the headphones
      2. Press and hold the brass button until the LED turns deep blue (The LED will come on white at first - Keep holding!)
      3. Open the Bluetooth menu on your device
      4. Connect to the headphones.

      I hope this helps, take care Adeline :)

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a nice one, but sometimes it gets off automatically or it gets disconnected from the device automatically.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Marshall meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Marshall headphones Medium everything Nothing great to speak of

    No, I would not recommend this to a friend
    • Brand response from Customer Service
      Posted .

      Hello, thanks for your review and feedback. The Major IV should deliver more than a "Meh" experience, we wonder if you haven't yet found the right model for your preferences. We hope you are able to return to the store to discuss your experience and which model may be better suited to your style.

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Exceeded my expectations!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The more I use these headphones the more I like them! They are easily the most comfortable over ear headphones I have ever used. The pressure against the ears is just perfect, not too tight and not too loose that they slide around. I have worn them while working on the computer for 6-8 hours a day several times now and not once did I feel like I needed a break from them. I can also easily wear them while laying in bed and they do not slide backwards and off my ear. I also noticed that along with being able to wear these headphones for long periods of time, the battery life can keep up with the usage as well and has exceeded my expectations. They seem to charge very quickly thanks to the usb-c charging port, and it seems like after hours of use at a medium volume, the battery percentage barely drops. I am really impressed that along with the comfort and battery life, these headphones sound great. They have a very rich sound and I have zero complaints about it. I've noticed many headphones on the market have so many sound options and features that they tend to distort music so much that it doesn't even sound like the song anymore. But these are not doing anything crazy to change the sound, it is just producing the sound really really well. The base and treble sound spot on, and I don't notice any lacking in vocals. Both music and movies sound fantastic. I also love the one button control and all the things it can do in one small joystick. Volume and song change adjustments are very easy. I'm glad these headphones do not have any hidden touch pad areas that tend to get bumped by mistake, changing your song or volume. The control is very simple but it easily does everything you need. Overall, Marshall knocked it out of the park with these headphones and I love them. These are well worth the money and I'd recommend them to anyone looking for high quality bluetooth headphones.

    I would recommend this to a friend