Customer Ratings & Reviews

I'm sorry you have had this experience. What operating system are you using and what makes you feel McAfee doesn't work with it? We validate on Windows 10, 8.1, 8, and 7 (SP1), on Mac OS and iOS current release plus 2 previous, and Android 4.1 or higher. We don't show the scans happening when they do as most people feel that is an intrusion. Note that you can start a scan any time you like or shcedule automatic scans on a regular basis. But you can see what activity has occured by opening the software and clicking on the "My Info" tab. Then click on the "See Security History" block and you can filter your view of what McAfee has done from just the last 24 hours to All Time. I see you mentioned you contacted us. It doesn't sound like they tried to sell you anything further, so I'm pretty certain you reached us properly, however just to be sure, our support can be reached at service.mcafee.com or 866-622-3911. Please let me know if I can help you with anything further.

I'm sorry your update experience was not as easy as expected. I hope you understand that to have an update button from McAfee for a Mac OS upgrade would be difficult for McAfee to properly maintain as Apple has the ability to change their process at any time without consulting McAfee. While I agree it would be nice for consumers if such a thing was feasible, it isn't very feasible without Apple and McAfee being the same company. I hope your McAfee software meets your expectations as far as keeping you safe from threats. Please let me know if there is anything further I can do to help.

I'm sorry about the pop-up messages. We do our best to balance between informing you of ways we can better protect you and not being too intrusive, but we sometimes go too far. Our auto-renewal screens are confusing and I'm working on getting those improved. There is no button to decline, but it actually isn't required that you enroll in auto-renewal. You can click on the X in the upper right to skip that step. It sounds like you have already enrolled, but you can also cancel at any time. In your account screen, if you click on the Account Settings drop-down menu and then choose Auto-Renewal Settings, there is an option to turn it off. I would caution you against free protection because they just don't have the resources to keep up with the blinding pace at which malware is being developed. Here is a link to the latest AV-Comparatives report, where McAfee achieved 100% detection with 0 False Positives:  https://www.av-comparatives.org/wp-content/uploads/2017/12/avc_prot_2017b_en.pdf. Please let me know if there is anything else I can do for you.

I'm sorry you had that experience, but it sounds like you contacted someone other than McAfee. Our service department can be reached at service.mcafee.com or 866-622-3911. We are ready to help 24/7 and it is always free. Our product includes a firewall, so no one from McAfee would tell you that your firewall is not protected - I'm not even sure what that means as the firewall is doing the protection - you don't need to protect your firewall. Can you tell me what phone number you called? We can work on shutting them down. Please let me know if I can do anything further to help.

I'm sorry that you had that experience. No virus protection can protect you 100% of the time against viruses. We do everything we can to protect you from known and unknown viruses, but we offer our Virus Protection Pledge to take care of those viruses that do slip through. We will remove any virus that infects your system or give your money back. You do need to be enrolled in auto-renewal to take advantage of that, but you can always cancel at any time, or even have 30 days to get a refund if you are charged before you cancel. It sounds like you have gone with one of our competitors, which is understandable, but if you have any other questions or comments, feel free to let me know. Have a nice day!

This is very strange. Total Protection and LiveSafe are the same product just with different names. They used to have a few different features from each other, but now they are the same. Our performance has been awarded as best in class by the major testing houses. I'm afraid you are also confusing disk space with disk utilization. Our file is only about 1GB - so unless you have a very small hard drive, I don't believe we are taking 100% of the disk space. But I could see that disk utilization could peak at 100%, which is likely what is causing your computer performance to tank. There is likely some other issue going on that is causing this to occur. But you can contact our support team, who can remotely connect to your system and determine what is going on. You can reach them 24/7 at service.mcafee.com or 866-622-3911. Please let me know if you have any other questions.

I'm sorry you had this experience. I would normally direct you to our tech support for help with any issues during installation, but it sounds like you already have contacted them. Just to ensure you did get to the correct place, you can contact our support at service.mcafee.com or 866-622-3911. There are a lot of fraudulent sites out there claiming to be us. But if this is the place you contacted and they couldn't help, I'm not sure what else I can do.

I'm sorry you had a negative experience. We do have call centers all over the world and route to the first available, so it is certainly possible to get someone from another country. I believe Symantec has the same policy, although not certain. What was the issue with the product itself? Maybe I can help? Please let me know if I can do anything for you? (I am in the US).

I'm sorry you've had this experience. Is there anything in particular you are unhappy about? We strive to create the best antivirus software we can, so any feedback would be appreciated. Thank you and have a nice day!

I'm sorry you are having this experience, but this may happen for several reasons. One of which is you may have a trial offer that was pre-loaded to your PC. The trial is only 1 month long, so when you say it is telling you it is about to expire after 1 month, I believe that is what is happening. You can always contact our support team to help with this issue at service.mcafee.com or 866-622-3911 but there is also an article in our help center about how to fix this. I have no way to hyperlink it in here, but I'll paste the URL below. Also, we do offer a 30-day money back guarantee if you want to return it for any reason. If you contact our support team with proof of purchase, they will refund it for you. I hope you try to fix this issue before you do this, though. Please let me know if I can help with anything further. Here is the article:  https://service.mcafee.com/webcenter/portal/oracle/webcenter/page/scopedMD/s55728c97_466d_4ddb_952d_05484ea932c6/Page29.jspx?wc.contextURL=%2Fspaces%2Fcp&locale=en-US&articleId=TS101424&fromSearch=true&platform=&_afrLoop=96646996589823&leftWidth=0%25&showFooter=false&showHeader=false&rightWidth=0%25&centerWidth=100%25#!%40%40%3Fplatform%3D%26showFooter%3Dfalse%26locale%3Den-US%26fromSearch%3Dtrue%26_afrLoop%3D96646996589823%26articleId%3DTS101424%26leftWidth%3D0%2525%26showHeader%3Dfalse%26wc.contextURL%3D%252Fspaces%252Fcp%26rightWidth%3D0%2525%26centerWidth%3D100%2525%26_adf.ctrl-state%3Dig303vrdr_111

I'm sorry you had this experience. What did you do to try and install onto multiple computers? If you tried entering your download code again, that is likely the issue - it only needs to be entered the first time. To install onto multiple devices, you can either log into your McAfee account from that device and click on "Download" or you can log into your account from anywhere and send an email or text to the device you want to protect. You then access the email/text, click on the link and the download should begin. If there was another issue, our support should be able to help you work through it. It sounds like you have already gone back to Norton, but in case you want to try, you can contact our support team at service.mcafee.com and our support is always free. I do hope you try us again. Please let me know if I can do anything further to help.

I'm sorry you feel that way. We have tried to have the most needed actions right on the home page with tiles to easily access other features. I can submit feedback directly to our product team if you have any suggestions that would improve the experience for you. I know you cannot respond to this review directly again, but you can submit questions that I will see. Please let me know if you would like me to pass on any suggestions to improve this for you.