Customer Ratings & Reviews

We're sorry you're having issues downloading your protection. Please reach out to our Customer Support team so they can help you get this downloaded and installed successfully. Our team is available 24/7 at service.mcafee.com.

I'm very sorry that you had a bad experience. You are correct that we have increased the messages we send to our users. Our research shows that many people didn't believe it was doing anything for them so we decided to be more up-front about notifying users about what we are doing to keep them safe. Our VPN should work on both your cell phone and your computer, assuming you are running Windows 10, 8.1, 8, or 7 with SP1 and all updates installed, and it also is compatible with Android 4.4 and later and iOS 9 and later. You can contact our support team to figure out why it isn't working correctly. They can be reached at service.mcafee.com or 866-622-3911. Note that certain applications will block VPN from operating - like Netflix. When there are Digital Rights Management issues, they will turn off VPN, but we have the ability to block it from being used when you are working with one of those apps. We also offer a 30-day money back guarantee, which you can redeem also by contacting our support team with proof of purchase. I hope this helps. Please let me know if I can do anything further.

I'm sorry you are not impressed, but thank you for the review. It is an honest assessment and I will take this to our product team. Please let me know if there is anything further I can do to help.

I'm sorry you had this experience, but I'm a little confused about what your issue is. You say you downloaded McAfee on all your devices, but then say you tried to download it and that's where you ran into problems. I'm not sure what to say about the customer service, unless you perhaps contacted a fraudulent site. We should see you as a customer as soon as you fill out the account information - which is only an email and password. Just to give you the correct information in case this helps, our service department can be contacted either at service.mcafee.com or 866-622-3911. If you just search for McAfee service, the first few places that come up are fraudulent sites. To install on the first device, you take your product key you received in email to https://www.mcafee.com/activate to redeem the code and setup your McAfee account. The download and install should be pretty straight-forward if you follow the on-screen instructions. After you've setup your McAfee account, you no longer need the product key. You just click on "Protect More Devices" from within your account and you can either send an email or SMS text to your other device. You can also sign into your McAfee account from the device you want to protect and just click on Download. If you contacted a different site than above or if you gave them a different email than the one you used to sign up for McAfee (or if you never got to the point of setting up your account with McAfee), then our support team will have no record. We don't get your personal information from Best Buy, so without you giving it to us during the installation, we are not going to have you on file. Please let me know if I can help in any way. I hope Norton is taking care of your security needs. Note, we also offer a 30-day money back guarantee. So if you have proof of purchase, contact our support team again and you can get a refund.

Hello - we do not charge extra for VPN with this package - it is included. You do have to install separately, but there should be a button to click on in your account to begin the install. It is possible that you went to download without being signed into your McAfee account and it wouldn't recognize that you already have VPN enabled. I'm afraid I can't help to trouble-shoot through this interface. I would suggest contacting our support team and having them walk you through VPN setup. They can be reached at service.mcafee.com or 866-622-3911. Please let me know if I can help you with anything further.