Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 169 reviews
(169 customer reviews)to a friend
Rated 3 out of 5 stars
PRICEY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For an install over a gas fireplace where the pipes are in the floor and not over the mantel the price for installation of the TV mount was exorbitant! I would think twice before doing that again.
No, I would not recommend this to a friendRated 3 out of 5 stars
ok job with issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys came to install my tv above my fireplace. Got to pay extra for being above the fireplace but they did not do a neat job. Cables are showing, didn't recommend in extension cords needed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Slightly put off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to reason with the folks at best buy that this service was not needed. I understand that its there policy but the buyer shouldn't have to be put in the situation on trying to get there money back for a service you that wasn't needed if thats the case it should be determined at time of installation by geek squad
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Chuckfin222 – I’m sorry you had such a bad experience with your recent visit from Geek Squad. When there’s a question of whether a service is needed or not, it’s usually better to schedule it just in case. If it turned out the service was needed, but wasn’t scheduled, we would likely need to completely reschedule the appointment to get all of the work done. I apologize if this wasn’t explained to you at the time of purchase. If you have any other questions, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 3 out of 5 stars
Fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost is silly for people to use a step stool. Could have provided myself.
No, I would not recommend this to a friendRated 2 out of 5 stars
TV mount is not long enough.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As mentioned in another survey. The mount I purchased from Best Buy is a few inches short. Best buy does not sell another and did not indicate to me that I would need another mount. I cannot get behind the TV to set up anything or clean. I would recommend a 32 inch mount if you are hanging from a fireplace inset.
No, I would not recommend this to a friendRated 3 out of 5 stars
the person was fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I may have misunderstood what to expect regarding this service
No, I would not recommend this to a friendRated 3 out of 5 stars
Not Sure What For....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not exactly sure why this additional feature was added, but no complaints!
No, I would not recommend this to a friendRated 3 out of 5 stars
Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The men were nice but left a visible hole under the tv
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your feedback with us. We're sorry to hear that you were left with some unexpected holes in your wall after having your TV mounted. If you believe your property has been damaged, please call us at (800) 433-5778 to see if setting up a damage claim might be an option for you.
Rated 2 out of 5 stars
Did not get it done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy to find out from the technician that they could not mount all of the equipment that the salesman sold us. I now have a mounted television with all the wires showing. Please do something for me about that.
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like I was mislead about this since the ad stated that the TV came with "Free Delivery and Installation". Then they hit me with this because the TV was installed above a fireplace that is already pre-wired and had all the needed support to hold the TV. I was told that the techs require a special tool to install above a fire place but when they showed up, they brought a ladder, a level and a drill. I called customer support and the response i got was "THEY HAVE TO CHARGE THIS FEE IN ORDER TO INSTALL MY TV ABOVE A FIREPLACE". No other explanation provided.....
No, I would not recommend this to a friendRated 2 out of 5 stars
Installers were nice but left a big drywall mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install was ok but the installers left a big mess of drywall dust on my mantle and cords were not in a clean, organized fashion behind TV. Basically, just left in a big tangled mess.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi DaShortie – We shouldn’t be leaving a mess behind after a service call, and I apologize that this happened to you. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can schedule a time to come back out to get everything squared away for you.
Rated 5 out of 5 stars
Great Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did a fantastic job for me on my 75 inch tv. It is centered perfectly, just the way I requested. They showed me how to work everything on the tv. Well worth the e cost.
I would recommend this to a friendRated 1 out of 5 stars
Ah No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek's remounted old tv bracked which is designed for older Viera flat panel which they were hired to move. They installed the new tv on old bracket over fireplace and the old tv on the new bracket in another room. I specifically told them not to do this and as a resullt the new tv would not center on wall in new bracket due to spread of the new bracket on older TV...not good. Took all day, wall needed to be repaired not happy
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Wally – I apologize that your television mounting wasn’t completed correctly and that it resulted in the wall needing to be repaired. Our goal is always to get the job done right, and it sounds like we fell short here. I hope that by now we’ve got everything squared away. If not, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can schedule someone to come out to complete the install.
Rated 2 out of 5 stars
Mount looks great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV looks great above my fireplace. Still question the extra $100 charge when the Geek Squad simply used my existing mount.
I would recommend this to a friendRated 5 out of 5 stars
Right where I wanted it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy guys came in and mounted my TV to the wall right where i want it. hooked every thing up and made it all look neat!! i am very satisfied!
I would recommend this to a friendRated 1 out of 5 stars
absolutely terrible, hack job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the job looked "OK" at first. they did not properly sync my cable box or program the remote, have to have another visit "covered by warranty" to fix the stuff should have been done during initial visit. he did not bring the right matierials I had to go to the hardware store while he was here - he was going to leave I had to beg him to stay while I ran to the store.a month later it is falling off the wall
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad representatives arrived on time and did a great job installing tv over fireplace. They were very courteous and professional.
I would recommend this to a friendRated 2 out of 5 stars
To much money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't think the extra experience was necessary! Above my fire place is dry wall and studs, just like your walls.
No, I would not recommend this to a friendRated 2 out of 5 stars
Fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t see anything being done with the inspection of the fireplace but rather be safe than sorry
No, I would not recommend this to a friendRated 1 out of 5 stars
Overpriced - they should not charge for fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charging for a fireplace install is insane - same ladder, same crew, same process... I was mad when we were forced to pay for it and it is pointless now... the problem is they charge what they want... your best option is to not disclose you have a fireplace since everything is the same except the cost.
No, I would not recommend this to a friend