Customer Ratings & Reviews
Customer reviews
Rating 4.5 out of 5 stars with 169 reviews
(169 customer reviews)to a friend
Rated 5 out of 5 stars
Could not be happier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most professional group we've ever had to the house. Clean, neat and precise.
I would recommend this to a friendRated 5 out of 5 stars
Very good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were on time professional polite called before coming I was very pleased
I would recommend this to a friendRated 1 out of 5 stars
Television cracked and installation incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Television was cracked out of box and struggling to get a good appointment for reinstall of new television. No one cares all the days I have to take off work for incomplete service. The geek squad said they would get back with us, NOT!
No, I would not recommend this to a friendRated 1 out of 5 stars
Got a 1 because there is no 0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad arrived late under staffed and unable to install all my newly purchased gear how I wanted it to be. I kept the gear and cancelled Geek Squad. I hired an AV installer that got the job done.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Debbie – I apologize that we weren’t able to get your television properly mounted over your fireplace, and that we didn’t arrive on time. That's not at all the kind of service we want to provide. Have you been refunded for the incomplete service yet? If not, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further and go over your options for a refund.
Rated 3 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One to bear in mind is that, they do a survey first and within 24hrs give you a cost but getting a squad out to actually do the job may take time. The actual work was great but getting someone out took too long.
I would recommend this to a friendRated 1 out of 5 stars
Did not work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy adviser recommended wiring thru fireplace - Geek Squad tech could not install as planned.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend The Geek Squad you tried to call and it takes forever for them to answer
No, I would not recommend this to a friendRated 1 out of 5 stars
MHT Add On:Drywall Fireplace.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a service that was suggested for my purchase because I have a fireplace.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Cayenne360 – Dis something go wrong with your installation that caused you to give us a low rating? If so, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and well see if see can make it right for you.
Rated 1 out of 5 stars
Not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a disaster I was told one thing and then they changed it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ryedog21 – I apologize that your install wasn’t completed successfully. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can schedule someone to come out to finish the job for you.