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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 11,220 reviews
  • Rated 5 out of 5 stars

    Impressed so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was with some trepidation I bought the Office 365. I have never bought software with a "subscription" before. I have been using MS Word and Office for over 20 years now on various platforms (MS DOS, Windows, Mac OS, Classic Mac's). I have always bought the "full" version and eventually would get the new version either when I got a new computer or if I felt I needed an updated version. Well, now with having a couple of computers at home that are mine (MacBook and iMac) and a new Dell Laptop that is my wife's along with her old laptop it made sense to get a multi-license product. I got this on sale for $79 (discount with a new PC purchase) so it made sense to try for a year. I was able to download Office 2015 on all the computers mentioned about plus added the mobile versions to my iPhone, my wife's iPhone, and my iPad. The 1TB of OneDrive space for EACH user is great too. I didn't really use iCloud in the mac's due to the piddly 5GB without paying for more storage, but the 1TB one drive space is great. I can save my commonly used files there and access from any of my devices. It works well both on Windows and Mac. I haven't used the "online" version much but do like the new 2016 full versions. They do take a little getting used to but its not a long learning curve.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MS365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program assists me in providing office applications such as calendar and is able to be used on several different devices. I only wish that I could purchase a non-subscription edition that would provide these tools.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 - My New Best Friend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the many features in the Microsoft 365 packages. I am not very "tech savvy" but, so far, I have found them easy to access and use. And I love the fact that, for one price, each member of my family can also share them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy. It's on our Desktop and laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with my HP Envy right after surgery, so I didn't set anything up for a month. My Disabled Vet son's free MS office for his new laptop just expired. I loaded MS 360 on my Envy, then I went to install it on his laptop---Like magic-MS 360 immediately loaded up on his laptop. I sort of expected a problem, as I had trouble transferring my MS account to my new desktop. MS provided me with pretty good customer service. I recommend getting MS 360 Family, if you're even thinking of getting a new desk top or laptop. My son is a basic user, but he's in the US Coast Guard Auxiliary, a volunteer group under USCG purview, and MS 360 interfaces beautifully with official USCGA electronics. MS transferred his contacts from the old account, and is easier for him to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS365

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work Great! Easy setup, no issues. I would purchase it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything you need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Value for everything you need. Do wish it would change me already installed on Laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a "Gotcha"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give 5 stars for performance. For years I have been a MAC user, but I have used Microsoft Office for all my "word" docs and as a Personal Trainer, I have recorded all my workout programs on Excel. I upgraded to a MAC Pro 13 last fall & had to purchase the upgraded 365 to continue using my programs & docs. Then, in June I upgraded my iPad to the iPad Pro. Transferring my files etc. through the Cloud, I was unable to open files. This is a "GOTCHA"!! Microsoft will only allow the use of 1 device per Microsoft 365 & I have to pay yearly for the upgrade. On limited income (senior) this is hard and dreadful. Best Buy geeks installed & set up for me & I can now use all my files on my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a senior citizen and not to tech savvy, I was wonderfully surprised on how easy I was able to purchase, receive and install the Microsoft programs onto my wife’s laptop as well as my own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super easy - glad I got it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was at Best Buy and for those of you that have not perused software recently, they no longer come as discs - you buy a skinny card holder and inside there is a card, with a code for your new software. So, the packaging was a little confusing (I don't mean the 'gift-card style') it didn't have much information, instead it had lots of check marks for included features. For example: Office A has a few check marks Office A+ has more checkmarks Office365 had the most check marks I wasn't confused about what was the best, as it is clearly the one with the most check marks. I was confused by the fact that getting all of the check marks was CHEAPER?! The sales associate was happy (I came up with the computer I was buying to go with this software.) When I asked him about the price, I found out, it was for annual renewal, meaning that next year, I'd have to pay for it again. BUT if next year, 'Office366, Version Awesome' comes out - I get it for the same, lower price than committing to the A+ version. Super easy to install and use immediately - glad I got it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office made simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't purchase this when I bought my Surface Pro 3, and I didn't last very long before I went back and purchased this subscription. The 1 month trial really made a difference for me. All of the new features are great, including being able to save directly to the cloud and have it sync with all of my computers/devices. This product really makes your life easy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bundle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I don't like the idea of paying yearly for access to Microsoft Office, I can say the benefits just about make up for that fact. I know that I will get access to the most up to date versions of the programs included, and can access them on both of my Computers and my Surface while still having two more devices I can add on if the need ever arises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found it easy to install on 2 PC'S, an old HPi laptop and a Samsung phone. I've had the HP laptop, which orginally came with Vista and has been updated every change since. Everything works as advertised and I really can move from device to device to work on stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've not found another productivity suite which matches the performance and value of Office 365. I used to buy the software at the regular license price only to upgrade every year or to. Office 365 allows me to have additional license as well as the freedom/flexibility to not be locked to a specific version. How many of office 2010 users are there out there?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 works for what I need it for. It's too bad we have to get this annually, as we used to be able to get updates and not worry about purchasing Microsoft Office each year. Guess it goes with the times we live in. Anyway, I'm satisfied with this product and will purchase it again. Thanks, have a good day and God bless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Really easy for senior citizen to install. I have no experience doing this bu was successful on my first attempt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Family is great, I thought it was going to be less useful, but once you start using these products it is extremely useful and very friendly to the novice computer person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must for people who use this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is everything that I and my daughter needed, especially for my photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product for cloud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use apple phones. At work we use microsoft. Love the ability to use 365 on my apple phone. Love the cloud ability to get all files anytime anywhere. I prefer this over google. But use both google and outlook for emailing. Microsoft Teams is great and I love the To Do list.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear that you are enjoying the ability to use Microsoft 365 across all your devices. It's one of our favorite features.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Office 365 Suite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new office package is running good. Tech did a great job installing it. Still getting used to the new office format but like some of the new features, improved from the 2013 version I was running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to use this on 5 different devices without an additional charge. Don't have to pay for it monthly, its a yearly payment. Easy to install

    I would recommend this to a friend