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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 11,218 reviews
  • Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to use. Support is wonderful if you have any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition for all my computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to add this on all my computers and laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for a large family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for full family access! This was easy to install and everything you expected from Microsoft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great! It works on all my electronic devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very smooth software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new software covers all my computer needs - very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!! Great for beginner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Functions that I did not know it had.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft Office 365 a Non Tech Nightmare!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to upgrade to Microsoft Office 365 when we purchased a new printer because of the offer the combo purchased provided. Office 365 is not an easy product to install or understand how it works. The online minimal instruction is not user friendly. We I inquired with the Geek Squad service, I was told I needed to seek help from Microsoft- that is what they have to do. Thanks a lot! The good deal has become a technology nightmare. I haven't even begun the install of the printer yet because of the time spent trying to get Office 365 to function properly. Waste of time and money! Now I will probably have to pay someone to assist in the install which should not happen if the install steps and setup were more user friendly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless Integration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the product key was entered, downloading and installing was easy. MS Office 365 runs much smoother on my Mac than the MS Office 2011 I was running. Obviously, it was time for an upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Necessary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the program that I can use for five devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Word

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent Word program. It is very easy to navigate!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product; needs better tutorial.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Last experience was with Word 2003. Office 365 is great product, but could have used a better tutorial. Still poking around on my own-could probably be doing more. Good bang for the buck-you can share with 5 other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and Lias in. Very complete and perfect for my needs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pain to share

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gmail has issues recieving emails from microsoft so sharing with family members with gmail has proved to be impossible. Very frustrating. I have to log into their devices using my microsoft login to install. Why isnt there a code or link to share? Only option is to send email from microsoft. Once installed, the apps work great of course.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Set of Programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Outlook. All the programs look great and feel relatively easy to pick up quickly. However, Outlook crashes a lot, but I'm under the understanding that may be a glitch with Windows 8, not Outlook; that said, the features are fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    response to service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of Best Buy - Geek Squad, with handling all- in-one my computer concerns and up-dates. Service at Geek Squad counter in College Park is very good, friendly and never tired of answering questions. They might be a little under-staffed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to always have the latest upgrades. Includes all the features I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The future of software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and well though out and best of all can be used on multiple devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS OFFICE 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install, easy to share with other computers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My best buy purchasr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the easiest electronic purchase i have ever made. The salesman was very knowledgeable and gave exact options for bext quality. He was very professional at the whole purchase, i was in a wheelchair and he made it convenient and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with the performance of Windows 365!

    I would recommend this to a friend