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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 11,218 reviews
  • Rated 5 out of 5 stars

    All the programs in one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to pass this out to all my family and reap the benefits of Microsoft 360

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Learning this and Windows 10 is a stretch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably as I use it, my opinion will go up. I bought it to better sync the laptop and desktop. I'm trying to comprehend Office 365 and windows 10 at the same time. I'm not really part of the computer generation so it takes a while to learn how to take advantage of the power of the programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First new Office in 10 years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This went on my new desktop. First new computer in 8 years. I am still working on learning this system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product though still expensive. Not sure why computers don’t come equipped

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only player in this space. if you do not install microsoft office you do not get word processing. having said that, microsoft office is a good product and their word processing program is easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Fred,

      Thanks for the great feedback. We're glad that you're finding 365 to be a good product and that it's meeting your word processing needs!

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    I Could Not Live Without This Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not live without this product. I do financial investment and have to make sure my systems are current. Microsoft 365 does just that. It is reliable and keeps my system up-to-date.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Issues with MS 365 renewal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of issues after renewing MS 365 subscription. Had to call Geek Squad 3 times to resolve the issue with software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From a MAC User

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I use all the Mac products, I still have to go back to the MS Office system for Excel and Word. It has always worked like a charm for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product customer service even better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered as a gift for myself with a recent laptop purchase so it only cost me $59.99, I had an issue with activating and was given an additional 6 months free trial for the inconvenience needless to say, 5 stars for the product and customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Office package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Microsoft Office 365 to go with my new lap top. It allows for use on multiple computers which was great and easily added to the older desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is exactly what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best way to get multiple members of the family set up and online. Everyone gets a license and full OneDrive storage. In addition, I often need to go into my dad's folder to fix his spreadsheet and with him on the account, makes it easy. I've also come to the conclusion that the 365 version is better than stand-alone PC, just due to the fact that it's always up to date with the new features. More importantly, you're not always having to download the monster patch files from Microsoft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales assistant recommended this product to us because it offered the opportunity to combine multiple users on to subscription resulting in cost savings and ease of installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still getting use to this item, I like how you can make spread sheets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great value for my family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to pay a monthly subscription. I decided to go with a family bundle. It is a good price and my entire family is able to use it. I loved that I could gift access to someone not inside my physical house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since we have all Apple products, we are able to install the Microsoft Office suite on 2 laptops, a, I-Pad and 2 phones for $99. Its a great deal. We appreciate the salesman at Best Buy making us aware of this. Before, I paid $69 for 1 year/1 computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Once installed great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem getting it downloaded to my iPad. Now for the Mac it took several attempts until it was downloaded. I reading other reviews this appears to be an issue. With this said overall very happy with the purchase

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are so glad you were able to get all set up and that you are enjoying Microsoft 365 Family on all your devices.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Office365 Family Pack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best deal ever. $99 for 18months. The only down side is that it seems you're now locked into Bestbuy being your Microsoft 365 provider whereas before, I deal with MS directly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When buying a new PC I transitioned from two individual licenses for Office to one license that covers 5 devices. No problems in loading the product onto a smartphone and multiple computers. No problem with documents created on past versions of Office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's were the ones who got it, when they bought their laptops it did not come with this program...they were the ones who bought it and they love it.. Before they would only use the laptop for games and to surf the Internet now they actually use it for something productive..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family sharing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best product to share so when problems arise someone can help with it!

    I would recommend this to a friend