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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 11,218 reviews
  • Rated 4 out of 5 stars

    Works well - wish it was local

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the Office 365 modules...but I don't like that they are hosted in the cloud. I don't like that I don't OWN it...but will have to re-license it in a year. The alternative was worse...no support after a year. It's like most Microsoft products anymore....take it or leave it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Family Worth it for more than 2 people.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer having 365 through BestBuy due to having the credit card, the rewards, the service. The family subscription is worth it, if you have more than 1 person using Microsoft office.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent way to stay up to date with ms office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install and activate. Being able to apply to 5 laptops is outstanding. I do not have it on my phone even though it is an option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Family 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I padded my existing MS 365 subscription. My subscription will now end sometime in 2025.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Shopper

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great addition to the purchase I made that saved a lot of money to not have to buy alone. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would buy this year after year to keep manipulating my documents’

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent attention

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, Excellent attention to the personal, I recommend the place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this product in both my MacBook and windows laptop. It’s very comfortable, it gives us chance to install in total of 6 devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful product, many features.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is going to be a gift to my son and his family, but I have used 365 for many years and have found it to be an excellent product for word processing and spread sheets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value for the suite you get!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third year as a subscriber with Microsoft Office 365, and I will continue to take advantage of this suite for the foreseeable future. Given that it is often on sale for $79.99 at Best Buy and you get a TB of cloud storage and five licenses for Office on desktop computers, you really are getting a lot of bang for your buck. Definitely beats the old days when Microsoft would charge hundreds of dollars for every iteration of Office. With 365 you are always on the latest version of Office, and if you sign up for the Insider program, you can stay on the bleeding edge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it is a fine product. While it seems pricey and you are required to pay an annual subscription, in the long run it is likely a better deal for most users than paying outright for 2016 (assuming the annual fee does not increase). Instead of just the security updates that were available with 2016, you also get functionality enhancements. And you know there will be significant enhancemenst over the 4 year pay-back period.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. We're happy to hear that Office 365's continual upgrades were a feature in your decision making. We're always working to improve it and we'll continue to roll those improvements out.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting to understand this software. Had problems installing on Chromebook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovin It

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what you need to get the job done in the world today.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great if you want to renew every year...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My disappoint is from the person who suggested that I buy this product...they failed to tell me it was a subscription for I year.. I would have preferred not to have to buy Microsoft office again. And of course I could not return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    the connection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, the best , Best Buy can offer the work and kindness that was put in the service is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    365 family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product, however, it is somewhat limited in features. Additionally, I had to create an Outlook account. Overall, it is an upgrade to what I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for family

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for large family. Includes basic Office programs. For single purchaser i would not recommend Office 365 but would go with individual non subscription plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MsDeb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather purchase Microsoft365 in-store rather than online. Do not want to relinquish my personal information online

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect for all equipment the work is perfect program perfect velocity is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family has loved this subscription. It's easy to use and invite those you want to be a part of the family.

    I would recommend this to a friend