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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11218 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 11,218 reviews
  • Rated 3 out of 5 stars

    good but don't like new pricing scheme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what's this annual subscription all about?? Used to be you paid one price and the software was yours forever. Don't like this at all. Especially for those of us that don't update frequently. But what choice do I have

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Microsoft has Office 2013 versions available for a one-time purchase and you own it forever.

      We hope this was helpful to you. Microsoft

  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Worth it especially since you can use it on multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than meets my expectations and as I used daily, it is one of my most useful tools.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine after help from MS to get it installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The card I purchased from Best Buy had an invalid number. MS supplied me with a valid number and helped set it up on 2 of my computers. First time they provided good customer service. I just hope they don't raise the annual fee too much each year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    President

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was competitive to other outlets and all works well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    What's all the fuss?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two problems from the 2016 version continued into this 360 version (1 in Outlook, 1 in Excel). I like the enhanced type-ahead feature.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Unbeatable microsoft product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been an ardent user of office products since the early 90s. Haven't come across a better product. It is benchmark. Nothing comes closer to Microsoft Office ..hands down !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it with my computer and I am glad I did it is awesome for family use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition for both my girlfriend, and kids. She is a school teacher and my kids are all in high school and college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Give it try, you might just like what you see

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product for someone who is trying out Microsoft 365 for the first time and has never used their products and have family that will also be using it or you have other systems that you will be using it on (tablets, other laptops, etc.). This way you can try it out for three (3) months and if you don't like it you can cancel and not have to continually purchase it. But if you like it I would definitely recommend either purchasing the one (1) year plan or doing the auto renew plan where it auto renews at your purchase price. Downloads on other systems is SUPER simple after you create a Microsoft account. On that system you want to download the Microsoft 365 on, you go to your Microsoft account, log on, then you can download it that way, or you can send links (email, text messages, etc) from the first system you downloaded and created the Microsoft account from and then they can download it that way. It is super simple and it is great for families who have children in school who need word, excel, powerpoint, then they can save it to OneDrive and log on from school and get the work from there or several other ways (there are so many ways to do things). For working families who need to share word, excel, Access, powerpoint, etc, they can all do it right from there. They can save it to OneDrive and share it to co-workers who can track changes, send it back, send it forward, etc. and the work is all saved on OneDrive. It is really fantastic, especially for start up business' or families on the go! Give this three (3) month 365 a try!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for 1TB of cloud storage and for less money, you can get Office plus 2 TB of OneDrive cloud storage. Great deal

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Eduardo,

      With Office 365 Home, each user gets 1TB of OneDrive storage! To learn more about accessing and using OneDrive, check this link out: https://support.office.com/en-us/onedrive

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    the samsung tab 7+ is a GREAT new tablet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a few of these for Town Board members for all the zoom meetings we need to be on now. They are great! We also ordered the cases with the keyboard, which is very convienent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product to use for personal and work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, second using the product on my apple Mac book pro

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it is supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this point we all know about Office. I will say that I am no a huge fan of the subscription model HOWEVER when you can catch a deal it is a good way to get office on a number of computers without breaking the bank in one big chunk. I dinged one star because it seems to me that this version pops up a lot more messages, like hey try this template, or how about this theme stuff compared to what I was previously using. One other little thing is that it does seem to be slower to open and complete operations, but that could me becoming old and impatient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MICROSOFT 365 Family Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Microsoft 365 Windows software for the entire family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Software for MacBook Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for up to 6 installs but I only used 1. Hopefully, I will use the other 5 soon. I was disappointed that the software was not included on my MacBook Pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Making writing easy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love 365 especially when combing withe copilot is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps with school and keeping myself organized with a busy year of wedding planning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More for your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is easy to use & has a lot to it. In addition, it can be shared with up to 6 people, so you get more for your money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for current software on several devices.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on my personal devices. Convenient to stay current with latest versions of Office and low cost of ownership. No downside that I can see and renewing every year is not expensive for what you get. I can see myself always staying with 365 version if MS continues to offer it.

    I would recommend this to a friend