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Customer reviews

Rating 4.5 out of 5 stars with 11220 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 11,220 reviews
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I purchased a year subscription to Microsoft. I like that my Microsoft package will stay up to date and that I could install it on both my desktop and laptop computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am pleased with product. Was happy to get at discount on cost! Would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of this Microsoft 365 Family plan allows my family to have up to date software on multiple devices in our home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great software and support!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Easy to install. I love the inter connectivity it gives to the family to share info and calendars. Has great security options for kids, but you have to use MS Edge browser. Which seems to be way better than MS previous browsers. Best Buy tech support was very helpful in assisting me with cancelling my individual subscriptions to Personal and combining to 1 Family sub. Saved me some money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I use MS Office 365 primarily for my school work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product primarily for my academic work and have recieved lots of positive feedback from fellow students about the great PowerPoint designs available for presentations. I like that one can also insert comments in the side bar when creating MS Word documents! This feature is great for editting information and providing suggestions or recommendations for improvements to team members written work. I will continue to be a loyal customer of MS products and I have yet to find any significant faults in the software. Great product! I highly recommend MS Office 365 for anyone that is serious about creating eye-catching and stunning presentations in PowerPoint, Word, Access, or Excel programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY THRILLED WITH CoPilot!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY HAPPY, using these programs regularly! The Unlimited MicrSoft CoPilot ROCKS! Absolutely Love This AI Tool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft - 365 Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't started my subscription yet, but I've use this previously and it functions well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use, to many steps to set up online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house needed to upgrade our Office product beyond the trial stages and chose to do so with the multi computer setup. For the price you cant beat it. I think Microsoft is out to gouge you in the long run though, as you have to renew the subscription every year now, where in the past I bought the same type of product for one price (a little more expensive) and it had a lifetime use with it. We are a family on a budget and don't know if we will be able to renew at the time it comes up and might have to wait. I wish they would go back to the old system, even if it costs a little more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and perfect for use on my Surface Pro7. All the programs you need for any work needing to be done at home or on the go.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dani,

      Thanks for taking the time to share your experience. We're glad you had an easy installation and Microsoft 365 Family is helping you get your work done!

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to install. Great value for the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential service for anyone who owns a computer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been a subscriber for a number of years now, this yearly renewal is the most cost effective way to have all the family have access to Office products and 1Tb of storage to backup their computers and documents.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs. Helen Gonzales

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use by all family members. It was fast to load and use immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient and easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best and most convenient way to keep the whole family up to date with all the Microsoft Office we need for work and/or school. It's an excellent price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Product!!!!! very easy to install. Paying monthly is expensive but this family subscription of up to 6 people for 15 months is the best great deal you can ever find.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use most of the software included in Microsoft 365. Now that I am retired I have continued to use it for my personal use. They are so powerful that I know that I could do so much more with them. They more than satisfy my needs but I continue to learn more things to be able to increase my productivity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best to get the Family one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best deal is this one. Great if you have several computers or devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a must have for computer and laptop users. It may be slightly pricey but you are getting your moneys worth since you are able to download the programs onto 5 devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Diwnload

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download was simple and has worked well on computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. All computers are working seamlessly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft has gone to a subscription model...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is the standard for basic office functioning in the PC arena and since Microsoft has gone to a subscription model with Office 365... it is what it is. Happy with the product... not happy with the model. I would much prefer to purchase it outright and own it rather than renting the ability to use the software I don't own. Can't have everything I suppose :-)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Doug, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft