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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11209 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 11,209 reviews
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and great value for the whole family and love that I'm able to share it with other family members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to load and use. I love the features of the program that make home and office use both easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal!!!!!!!!!!!!!!!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Product!!!!! very easy to install. Paying monthly is expensive but this family subscription of up to 6 people for 15 months is the best great deal you can ever find.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package deal of up to 6 people is the best you can get for Microsoft 365. Be careful when your family members install it. For some reason when my husband installed Microsoft 365 on his computer using the product key I purchased, he still received a bill for the product and we have tried numerous numbers and websites trying to get someone to fix this mistake. If anyone from Microsoft reads this please give us a call at 2152642063. We need assistance. Other than this biggie, the product is a good purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I traditionally like to own my software, this 1 year program made sense for my needs and was an easy and quick download. Contained the programs I needed with a lot of improvements and options from Office 2010.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to get started. No complications with ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential service for anyone who owns a computer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been a subscriber for a number of years now, this yearly renewal is the most cost effective way to have all the family have access to Office products and 1Tb of storage to backup their computers and documents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to perform so many functions with this product. Purchase also allows to put product on multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sleek

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to download, easy access and wonderful that it covers more than one device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT UPGRADE ON SOFTWARE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really been enjoying using the new Microsoft software. This is the best one yet. Great features, and easy install.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be its ease of installation, optimized features and functionality, or simply the whole package, we're thrilled you've been enjoying your time with your new Microsoft 365 Family subscription. It's the perfect addition to any workspace or home office, and we couldn't be happier you've found it to offer the support you were looking for. Thank you for sharing your experience! We appreciate it, and are glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    MS 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine! Have been using product for many years without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why not. It works.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can one say, it is Microsoft full suite if apps with lots of cloud storage. Reasonable rental price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestproduct

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best product everyone should install on their new laptop. You don't have to worry about any assignment you are required to complete. You have powerpoint, word, excel, publisher, and much more. Microsoft 365 Family is affordable and it's an easy install for the entire family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheerful exchange

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to cancel our long standing 365 package due to email changes. The store cheerfully refunded my package and reissued a new package

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for any family Office needs.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great value for a family Office subscription. Installation and adding the apps to other devices is simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software and support!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Easy to install. I love the inter connectivity it gives to the family to share info and calendars. Has great security options for kids, but you have to use MS Edge browser. Which seems to be way better than MS previous browsers. Best Buy tech support was very helpful in assisting me with cancelling my individual subscriptions to Personal and combining to 1 Family sub. Saved me some money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it and its office...?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The included cloud storage is extremely impressive I didnt have to buy a manual to figure how to use it like 2007. Despite only being a liecense I very tempted to continue my subscription in a year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of this Microsoft 365 Family plan allows my family to have up to date software on multiple devices in our home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple to install. Great value for the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease between devises

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed using MS 365 on my iPad, phone and laptop.

    I would recommend this to a friend