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Customer reviews

Rating 4.5 out of 5 stars with 11145 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 11,145 reviews
  • Rated 5 out of 5 stars

    Set up smoothly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good as all the settings can be done online without any confusion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. Serves multiple units. Easy to setup with new or renewing old certificate.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT PRODUCT AND FAMILY BENEFITS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT AND FAMILY BENEFITS. GREAT PRODUCT

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft is horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the program itself but direct customer service is horrible. Only on their website

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is a must have for computer and laptop users. It may be slightly pricey but you are getting your moneys worth since you are able to download the programs onto 5 devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft has gone to a subscription model...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is the standard for basic office functioning in the PC arena and since Microsoft has gone to a subscription model with Office 365... it is what it is. Happy with the product... not happy with the model. I would much prefer to purchase it outright and own it rather than renting the ability to use the software I don't own. Can't have everything I suppose :-)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Doug, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as expected. I have my whole family using this software and the best part is 1 price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good selection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me and my daughter. Happy I got this with my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps the family with all the needs for documents across all OS

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Micro 365

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I was able to talk my niece and nephew through it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good programs. Love the family version. Do not like the subscription part and wish it came with adobe acrobat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Office 365 since it first started and I still use it daily. I always buy a new code before my subscription expires since the codes are always cheaper than the automatic renewal price. However, something changed with the subscriptions in 2020 and I can't active this code until the current subscription actually expires. So please keep in mind that if you have a current subscription that you may not be able to use this code until the current subscription expires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    That additional program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're loving the Microsoft 365 family addition. Now both of us have the use of the platform and saving money by having one program for us both rather than two. Again thank you Ryan for that suggestion. You're the best!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect fit for what I needed. I tend to get a new computer every couple of years, so a subscription was a much better solution to buying a licence that can only go on one computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Family 365 installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured how to follow the instructions It was a breeze!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jimbo beard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to setup and use with an added advantage of being able to run on multiple platforms for 5 other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family is a Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised! Not only a good product but a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great power strip

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great purchase. I just bought a new laptop and I wanted to replace the power strip that I already had. Im familiar with this particular band. It didn't disappoint. Someone who understands different power needs designed this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good software, great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, having the product is a must. Best Buy's support in buying and renewal was fantastic, especially as I was travelling abroad at the time of placing the order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good program there should be better deals more two years for special price on family plans. I am satisfied we use it all the time to do my music lyrics, resumes, letters, budget planning with excel and ads for my business with publisher.

    I would recommend this to a friend