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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11210 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 11,210 reviews
  • Rated 5 out of 5 stars

    Variety Program

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new computer and needed programs to do some documents and grafts. I used this program to produce letters and reply to business transactions. A must have with a new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Necessary

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I don’t like that you can’t purchase a disc and install these on your computer anymore I do find it easier to download it automatically from the website. It’s also great because it can be installed on multiple devices. I even installed it on my iPhone and iPad, in addition to my computer. So that kind of makes up for it. I’m not a major fan of having to pay a yearly subscription after purchase but what can you do? Nevertheless it’s the same great product it’s always been and worthwhile having on all of your devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 Golden.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal. I Love the price and the number of office products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Family Microsoft 365 Package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome family package that allows me to log in on several devices in order to continue working when and where I can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything we need for the whole family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for my family. Three users with varying needs and skills with Microsoft products. Easy to install and set up, especially already having Microsoft accounts. Great organizational suite and I use for college as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cheryl,

      Thanks for sharing your experience with Microsoft 365 Family! We're so glad it's meeting everyone in your families various needs.

      Have a wonderful day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    FUN AT THE OFFICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really is effective software for a busy world Best Buy had me off in running in no time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 best platform !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My overall, across-the-board experience using Microsoft 365 has been profitable and extremely good for my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes life very easy. I love being able to edit my documents

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Great value for multiple machines.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Never stop working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Excel. It's Word. It's what you expect and need if you are doing basic office work on your computer. I've started using OneNote, which I never even realized existed, and it's pretty good, too. I'm a traditionalist and like my files orderly and accessible on my HD, BUT (oh, the irony) my favorite thing about this product is the ENORMOUS space available with their OneDrive cloud storage. It makes files/videos/pics accessible over all my devices with great convenience. It may be good enough for me to embrace modern technology to its fullest, FINALLY. I can work on projects wherever I may happen to be seamlessly. I'm not a huge fan of the subscription model, but ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software works well. Converted from desktop version, looking forward to have other family members utilize it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 -Breakthrough Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a breakthrough service. You get everything you need for the whole house for a fraction of old way of implementing their software. Delighted with the Microsoft 365 purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great so far. My wife needed it more than I did but it seems that I use it more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office 365 - be sure to follow-up with your order!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office has long been the standard for office productivity. My subscription took too many steps to activate. I ordered, had to wait for a special email that never came. I called Best Buy and was given a code. The wrong code. A week later, I received a text message reminding me to install my software. That was actually funny since I had been trying to get the code for over a week. The new code was similar to the initial one, but a few characters were different. It's all sorted out now and I'm back in business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Invaluable for my book-writing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife accidentally purchased this when we bought a new computer not knowing I already have a subscription. I went through a bit of a hassle canceling the order but it was done. I renew this each November and it is a must-have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Additional gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this purchase with a computer for my daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, amazing experience in the store. Will recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!!!!……… At least, now I do. I’m slowly getting used to it being online.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family-Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about this product. Always nice when it includes family.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent price but it's yearly subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm only rating it 3 stars because I have to pay a yearly subscription. It's lame that Microsoft is doing this. I guess it's ok because they give you 1TB of cloud space for each user. Other than that, it works great for the program's that's included.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello AbbySeth, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft