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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 11,214 reviews
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased one for myself and then one for a family member, great choice with Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft 365 Family, it lets you send it to individuals instead of using the regular Microsoft where you can add 6 electronics, with same individual name .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works. It is from Microsoft.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good news is Microsoft allows multiple computers to utilize the same contract. The bad news, 12 months from now (15 months if you purchased Microsoft 365 Family from Best Buy) you get to renew the contract. And 12 months later you get to the renew the contract. And 12 months later you get to the renew the contract. And so forth. Sure, you could buy a 1 time, 1 payment install and never pay a renewal fee but you get to be unhappy if you have more than 1 computer in the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent product !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to share and set it up this product ! My family and myself are using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excelent price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent price for only extrs $30 over the personal license you get 6 accounts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Staff is the greatest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made it s very easy to buy what we needed and even help with the activation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having always had a physical version (ie. CD) before, it was different to handle the installation and "sharing" with my children completely online, but all went very smoothly. We are all successfully using the software and are pleased with the outcome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needing to learn more about office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided finally that it was time to get the real thing to try to learn more for a job change. It is fairly easy and has lots of good features that I was missing in the free office products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharing is work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice price , just didn’t like having to share via invite

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Seamless install w/Windows Problems w/Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software I purchased had 3 licenses good for Windows or Mac. I had no problems installing this software on my new HP. However, I had major issues w/Mac. I called Microsoft customer service and they told me I must have a virus and wanted to sell me an annual subscription for $300+. They said I could not install Office until they fixed my Mac. I didn’t feel comfortable doing that. I called Apple and they had me run a scan and said there was nothing wrong with my laptop. They walked me through installing the software that took forever and never ended up downloading the entire Suite. I would recommend this software for Windows based computers but not Apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this plan with a new going PC. I enjoy the ability to get the free apps for your phone that sync with the program on your pc. Got it at a cheaper bundled rate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Liking Microsoft 365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for the Family Plan. We get up to 6 people for only $30 more and they dont have to be in same house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft family value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft, 365 is a good product, the fact that 5 devices can use it is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Glad we just renewed our subscription!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download. Easy to use. It meets all my expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A “Must Have” suite of programs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outlook, Word & Excel are programs I use daily. I can’t imagine trying to conduct business without Microsoft 365. Best Buy had the best price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A MUST HAVE!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have!! I have multiple computers and this was easy to install on all of them and keeps everything up to date. The cloud works amazing too, I love how I can move from one computer to another and not have to transfer anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good addition

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working very well. It is a good addition to me daily work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the software is great and easy to install, it's a still a shame at this point that it's not standard on a Windows operated computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using software for a few years, and it meets our current needs for personal use, and college use. I also like that 6 users can be on you plan.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to have you as a long-time user, and pleased to hear you have been enjoying the form and functionality of your new Microsoft 365 Family subscription. Sharing access has never been easier, and we're excited to be a valued addition to your professional and educational workspace. Thank you for sharing your experience! We appreciate it, and are glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft