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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 11,214 reviews
  • Rated 4 out of 5 stars

    It's Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because Apple does not have Microsoft Office (yes I know about Pages & Numbers etc..) & I have a Son in High School & a Daughter in College, I I had to do something & this was it. It works great & the Kids are happy & so is BIG POPPA!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product will definitely buy again. Definitely worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safety / Security

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what my husband and I were wanting as a safety / security measure with our new lap tops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hate subscriptions

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miss the old days when you could by a disc and it would be good for years. I don’t need all the updates just the basics. Not a yearly subscription

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Newer version, newer problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Microsoft Office since 2007 and love the program. After installing the 365 version program, I had some issues with conversion of older documents (word and excel). Love the "family" option but have not used it...yet. The 15 month term is a bonus. I was perfectly happy with the older version and sorry they stopped supporting it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this last year I have to have Excel and Word. Use it all the time so I purchased it again. You can share up to 6 people awesome value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Microsoft 365

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all that we can do with this but need to get use to how this works in comparison to my old Microsoft office I already had loaded on my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package gave us everything we needed to have Word, Excel, etc. for our personal and business needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what I need to stay in contact with clients and friends and the software that is provided in enough for basic use for a household

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to hear your new Microsoft 365 Family subscription includes all of the features and functionality you were looking for most! We're excited to be a solution for you and your household. Thank you for taking a few minutes to share your feedback with us, we appreciate it. We're glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Problematic...and not expected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had serious issues with installing Microsoft 365 in my new MacBook. Needed Microsoft support to correct it. Took 5 hours. Geak Squad could not fix it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I'd never buy into subscription software, but the features and portability and even the terabyte-per-user cloud storage all add up to a great value.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joe,

      We appreciate your review. We're glad to hear that you are finding the value of Microsoft 365 Family to be worth it.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions easy to follow. Clerk very helpful in locating the item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to own, I use it mainly for my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to buy the business version and the knowledgeable staff member directed me to this. I was able to install it on my laptop as well as other devices that I own saving me a lot of money over the other version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the new Office subscription model, but the software works fine, and at least the programs are not cloud based, and you can keep files locally on the PC. I have not tried downloading it onto multiple PC's yet - just one so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must In Today's World

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, its Office. If you live and compute in today's world, you've got to have it. Not a huge fan of the subscription program, but I get it. I had Office for Mac 2011 and last year also added Office 365 when I bought my iPad. I do like that you can add up to 6 users - and each user gets 1TB of OneDrive cloud storage for free. You know you'll get and have all the latest updated and patches too. All in all, its a not a bad deal for $100/year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software package is just what we were looking for with our new Windows 11 and our new HP desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The products work very well together. This version is a continuation of prior "office" products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got to have subscription service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does stack on top of existing subscriptions as well as new! OneDrive service that comes with 1tb per user is great! Can access and modify documents from phone!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear you are loving the 1TB of OneDrive Cloud Storage.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying the product, it is easy to follow the given directions to install the software.

    I would recommend this to a friend