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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 11,214 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I recently purchased this for school purposes. The integration between different platform is awesome. I can use my phone, tablet, or my laptop and its all integrated. My spouse will br using this once she starts school as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for home office and Personal used to three computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how I can use it on multiple products from computer tablet to phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed the software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and installed, not realizing it is a yearly subscription. Will see how it goes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    MUCH NEEDED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GRAT PROGRAMS in this software suite. The kids need for school as well so pick it up.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that your kids are able to use Microsoft 365 Family to complete their school work.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install! Great product and would purchase again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An awesome product to have I use a fair amount of these products and it makes my job easier

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful program and has everything I need. The only downside is that's it's a yearly subscription. That is the reason for my rating.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Customer Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn't even deserve a 1 star. The Microsoft Family 365 was recommended instead of the current Microsoft 365 plan. We can no longer access our company emails because they interfere with each other. I have been on the phone for over 3 hours talking to Best Buy and Microsoft and no one can fix the problem nor can they delete the Microsoft Family Plan that was recommended by Best Buy, The only thing we do know is we will not get a refund on the 365 Family Plan if and when it is cancelled. So, we have wasted $120.00 base on Best Buys recommendation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What can I say, its Microsoft!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time user of Microsoft's products. Installed on new Galaxy View 2 with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nickie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am by myself but buying the mini Mac I wanted to make sure they had the correct products to run there computers thanks. My sister and brother in law are very happy with the computer. there apple computer is 20 plus yr old

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    M365

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expect less. The world changing release dissapoints in thhe details that MS has been rightly proud of as integral to the stack. AIy is beginning to fragment across platforms. Do people really us Word or Publisher to the nth? Not if you ask the right questions …. Security —Please, please please make it magagable across Enterprise and consumer distributions.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's office it does what it does. No need to complain or brag. Office just works. Like the storage you get works with my iPad and pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One and lonely office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    office is the best of all for Excel, Word, Powerball Point. I use them since more than a decade and I will use it as long as I can

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for Microsoft 365 you can add five devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need and a great value. We use it for business and personal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for family use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for family use. Geek Squad helped us to install on all laptops in family!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK, but ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased an Office subscription through Apple to use the Office apps for document editing. Unfortunately, you can't use this card to extend an existing subscription unless it was purchased directly from Microsoft. I had to cancel my subscription through Apple and get a refund for the unused portion before I could use the card. I would purchase this only for an initial subscription or to extend an existing one purchased directly from MS.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Getting worse every year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure why I keep renewing this. Microsoft keeps adding more AI features I don't want.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked out great for us because of several computers needing these programs

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      When equipping your devices with the tools they need, you can do no better than to pair them with your new Microsoft 365 Family subscription. It truly includes all of the features and functionality you could need! We're happy to be a solution for you. Thank you for sharing your thoughts! We appreciate it, and are glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft