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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 11,214 reviews
  • Rated 5 out of 5 stars

    Best option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option if you want to have the latest updates especially if you can find people to split it with.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had geek squad install. Quick service and will be Great to have one product for all our computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hesitant at first

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Microsoft Office products both professionally and personally for several decades. I was not thrilled when I had to switch to 365 and begin paying an annual licensing fee. But... the installation was quick and the new version appears to support all of my old files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to be able to use Microsoft software on an Apple product. It is easy to install and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, loved product! Shareable with 6 people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The apps are GREAT!to use for home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps our family with kids homework and college homework. Also if you have our own business at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Micro 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to connect to many different devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a large family, seems easy to use, all ages friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like it very much and I would recommend it to every student

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working From Home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working from home on my laptop, good deal while on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Wish it included adobe. Nice features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for renewal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The easiest option for international purchasers. Simple and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install on all our laptops. Works like it should.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We're glad to hear that you had an easy installation.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Brainerd with 3 family members all needing office 365.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Chris,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is a great value for your family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    AVOID if you have valuable files.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you setup OneDrive on Mac, it encourages you to turn on syncing of your Desktop and Document folders. PROCEED WITH EXTREME CAUTION. About a month or two ago, syncing/backing up broke on the Mac. It is a SEVERE software issue that Microsoft is not taking serious or moving towards a solution on. If you go to One Drive on the menu bar (top of screen) on your Mac, it shows everything is fine and up-to-date. If you try to access your One Drive folder locally, you’ll see a “OneDrive encountered an unexpected error. Items may be out of date” banner across the top of the window. NONE OF YOUR FILES ARE PRESENT. Files cannot be accessed by apps either. Meaning if you have previously stored documents, spreadsheets etc. in the Documents folder, you cannot access them even by opening an app first then trying the File > Open option. The ONLY way you can access your files is online thru the One Drive website. I currently have DECADES worth of files that Microsoft is holding hostage and the only way I can get to them is to go thru a browser and download them one-by-one, on demand. Mind you, you’re paying for this service! On Microsoft’s website they go between acknowledging this as an issue but saying their teams are working on it with no ETA or update in months -or- slamming you for being a Mac user and expecting a working experience on a non-Microsoft platform — although they gladly promote the idea that Office/One Drive is compatible with Mac. A follow-up problem I am now facing is that trying to download these folders in bulk versus downloading each file individually is downloading a zip file and apparently Microsoft uses a zip app (Zip64) that has known compatibility issues with Mac and will produce a corrupt zip file. On Microsoft Community there’s plenty of posts saying any .zip file larger than 4GB is not going to work without a third party app (which on work devices you can’t install third party apps due to device restrictions and security protocols). This is a completely unacceptable and garbage experience and if you don’t want to serve Mac users with the same experience as your Windows customers (after all, we pay THE SAME PRICE) the solution is simple: REMOVE MAC COMPATIBILITY FROM ALL YOUR MARKETING. After our subscription is up, we will be discontinuing usage of all Microsoft products across our fleets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product quick delivery easy to install and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software and easy to use works great on all computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to have the newest updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great idea, you always have the newest updates. It might seem like alot to pay monthly, but if you use it alot, it's actually cheaper than buying a new version every two to three years. Plus you can save to a secure cloud and have your files where ever you need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated product already in use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improvements make working with this so much easier than others I’ve tried in the past.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always useful for work productivity. Easy to install and share

    I would recommend this to a friend