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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 11,214 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I really appreciate having this for my computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to be a solution for you! Your new Microsoft 365 Family subscription makes the perfect companion for any workspace, and we're thrilled you've found it to include all of the tools you need and use most. We're glad you are pleased with your purchase! Thank you for sharing your thoughts, we appreciate it!

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Still a must-have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats MS Office for productivity. Best word processing and spreadsheets.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Matt,

      We appreciate your review. We're glad you find Microsoft 365 Family is top notch for productivity.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    we like best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my homework and decided that this was the product for me. We usually do much of out shopping at best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I couldn't decide to buy this or the software, but I'm glad I got this. Already I've shared it with other family members who have needed the programs on their computer. They simply downloaded it to each pc. And I've been able to use it on my iphone. I also love that we will always have the current version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    better with to annual program

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    little save on using annual vs monthly payment. great step up from previous version

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still finding my way around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't do a lot of office work but I needed something. I'm still finding my way around and figuring things out. It's really not too hard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for this item by far appreciate you Bestbuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Questionable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I software itself is ok. However I question purchasing from Best Buy. Had the hardest time getting information on how to download which have been a simple task. The Geek Squad couldn't even do it. And now I'm having problems accessing the other software which I purchase (up to 6 people). Was a better people going through Microsoft itself.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry to hear that you had a hard time with your download. We would love to help you out with this. Please reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually have not used it yet but I know it’s a good product from previous use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have my Office products back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the office products are working as expected. Subscription is so much cheaper than purchasing the software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant function without it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The feature that allows for 6 ppl to use it is extremely useful for small office

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Farah,

      We appreciate your review. We're glad to hear that you find the subscription sharing so useful.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 3 out of 5 stars

    Going forward as if no previous Windows existed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told that most complaints about this product are from folks upgrading to it and believe that. My under-developed intuition concerning computers has been challenged with this software as I use what I knew to operate what I now have. In other words, it seems best for me to act as if this is the starting point rather than an upgrade. Yes, it's that different from Windows Vista which I've been dragging around since it arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You get so much for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the possibilities I have with the tools in Office 365 Home. It will help me with organization and creativity, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for our whole family to use, even if we are miles apart

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and sets up quickly. Love it. Associates were very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy very easy set up . Worth the price if your in school or work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it has several licenses for my family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great Microsoft office software to use! I love it! It has all Microsoft programs on one that does different stuff great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    user friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like to have to subscribe to Office but it is easy to manage the licenses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for price. Like how it can be shared with up to 6 devices.

    I would recommend this to a friend