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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 11,214 reviews
  • Rated 5 out of 5 stars

    computer reset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always so helpful and knowledgeable. Appreciate it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't be cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I would save some money and use this for a few of my sales guys, what a pain, just buy the full version and move on

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Full featured platform for productivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just about the best suite of tools you can get without going to knock-off cloud-based suites from Google and others. These are the originals. The gold standards. The ones by which all others are measured - Excel, Word, PowerPoint. I'm a long time user of these tools, and willingly pass up the cloud drive features just to get the tools I love. I recommend this suite for any professional, albeit a little more expensive then one might like but it's a sacrifice that's worth making for the feature set. Note some features are only available for Windows users, which is disappointing since the platform is sold for all platforms. They shouldn't launch key features (stock and geographic data types in Excel) for Windows without simultaneously offering them to Mac.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you so much for sharing with us your thoughts on Office. So we can directly incorporate your feedback into our company, we'd love to have your review submitted through our Windows app, Feedback Hub. There we'll be able to process and incorporate your thoughts appropriately. Here's a link with some more information on Feedback Hub: https://support.microsoft.com/en-us/help/4021566/windows-10-send-feedback-to-microsoft-with-feedback-hub-app

      Thanks for being a member of the Microsoft family.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Software must haves

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Word/XL program...what's not to like?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed item

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for work. My daughter also uses it. This is a needed product if you have a computer. Easy to make specialty forms and Logs for work - love the coloring and now my workplace has me doing all they forms…

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love, love One Note and am taking classes on how to use it to the best of its ability.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to share with the family. With school starting its a must have.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are taking advantage of being able to share Microsoft 365 Family with the whole family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    O365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download and enough number of licenses for a household

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great program set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This suite of programs is a must-have for most business users

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Something for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with any new software version, the Office 365 version takes some getting used to. It is another trade off for me. It has so many new features, but all these new features complicate the usage. For me it is a trade off because there are so many features that I really will never use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows continuity between school & completing assignments on my home laptop absolutely seamless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great office love the package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    office is great package office is good for work or writing documents or programs and for school and everyday use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Office helpers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am truly enjoying the Microsoft 365 family for my personal use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not needed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t need this was sold this by mistake my computer I purchased already has it on it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Got it at a great price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a fan of subscriptions but got a great deal on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what a great deal on a great product - can be used for personal, home office or businesses with multiple users.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It seems to have everything I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular product has a lot to offer & covers all the bases for a small business owner & for my son, who is a student.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 for 6 people

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing this allowed us to extend our subscription to Office 365. We love that it has multiple licenses allowing us to let everyone in our family have their own license for there computers. It was also a great deal when purchased with a laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review. We're glad Office 365 Home is working so well for your family. We love the subscription sharing as well. If you ever need anything feel free to reach out to our Customer Support Team for help: https://aka.ms/AA4jrpj.

      Have a wonderful day,

      Nelson
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft 365 family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the whole family having access to the system

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      We're really happy that you're enjoying sharing 365 across devices with the rest of your family! Thanks for sharing that feedback with us.

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were skeptical of using an on-line version of Windows, since we've always had hard copy CD versions to have on hand "just in case". The trade off is that the on line program version is constantly being updated, so that you're always running the most current version. No issues so far.

    I would recommend this to a friend