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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 11,214 reviews
  • Rated 5 out of 5 stars

    Great Software Package

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software package to accomplish a wide range of tasks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved that it came with 5 downloads for desktops, laptops and an additional 5 for tablets! Awesome value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Software Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 computers from Best Buy for Christmas and needed office I would have gladly paid what I did for it for each computer...but this allowed me to download it on both of my new computers plus 2 older ones I have (and I still have 1 download left), finally a great value in software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is easy to install for the most part.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty easy to download, though it was a little confusing when I was trying to put it on my iPad and my daughter's computer. It was not clear what to click on to download it or if it was working. Once it was downloaded it was fine.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn,

      Thanks for the review. We're glad to hear that your installation went well and that you were able to get it all figured out in the end.

      Have a great one,

      Nelson
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    MS 360

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I have this product on 3 computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is not much to say about this, its a must have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should probably have bought the product instead of the subscription

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good stuff...!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value to providing good software throughout the household.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you find Microsoft 365 Family such a good value with its subscription sharing.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the purchase and the family package with Microsoft!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's obvious that super sharp technicians work for Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Software!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is one of my favorite programs on the market, and it always solves my needs. The programs are power, but they are also easy to use. The more I learn the advanced tools, the more I come to love the software.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Price & Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it's necessary to have it on the new laptop software. Plus it includes 5 licenses for use on other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for families

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the virtual learning this year it was perfect for the kids.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slick Convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of having MS Office at my fingeetips. I haven't fully tested the product but so far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not sure I will like having to renew this software every year. Nice upgrade'

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok product if is on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product for what I needed but price is a lil expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves it. Sharing files as we collaborate on projects.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jeff,

      We appreciate your review. We're glad to hear that your family loves the ability to collaborate on files together with Microsoft 365 Family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my Mac laptop and PC. Works fine, easy to install. Don't like the idea of "lease" terms. Great customer service at store-explained all my options. Nice being able to load it on up to 5 machines.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very challenging to load

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very challenging to load. Instructions are not clear. Needed to use YouTube for help!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is the standard for excellence. That it can be shared with five family members is a great additional feature. The 1 TB of cloud storage per user is yet another valuable benefit that is much cheaper than purchasing the same storage separately.

    I would recommend this to a friend