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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 253 Showing 5,041-5,060 of 11,214 reviews
  • Rated 5 out of 5 stars

    Good way to get Microsoft Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure about subscription versus purchase but in this case the subscription made sense for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lost code

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my redeem code to this card can you resend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's MS Office with all its accoutrements.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else is there to say? It has all the components one requires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jazz to me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once getting to know the system, enjoying it very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be installing shortly but no further review needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for all business needs and personal office works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice experience. Satisfactory loading of Windows 365 program

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you had a nice experience installing Microsoft 365 Family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    made in USA

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always chose to buy products, including software, made in America

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for my family on the multiple devices that we have.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Got better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I had purchased Office 365 from Best Buy, for some reason it got activated on the date of purchase. I did not install it until over one month after purchasing and consequently lost one month of subscription. Not sure yet if this was Best Buy or Microsoft problem but it did not happen with this one. Stiil working on solving the other issue.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Feel Used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product, but am very upset that the subscription is only for 1 year.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Office 365 for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not real happy with the use of Office on a Mac. Apple has their own software for word, excel, email and presentations. I prefer using the Mac software. There are some printing glitches with Office Outlook, Calendar. Apple Tech does not support MS software questions / problems, so technical support is different than Apple/Mac. Staying with one operating system is the best for me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from old MS7 so much improved capabilities

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're happy to hear you are enjoying the updated features and functionality of your new Microsoft 365 Family subscription! It's our most advanced and optimized toolset yet, and we're thrilled you've found it to be the perfect addition to your workspace. We're glad it was a good investment for you! Thank you for sharing your feedback. We appreciate it.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed this for his ministry so it’s perfect!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beware of yearly auto renewal subscription cost

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to buy my yearly subscription from Bestbuy. Just be aware that auto renewal does not give you the sale price that could have paid and saved if you did not auto renew each year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cannot do without this application.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not do without this application on my computer. Could not create and send documents that I really needed to work with. I installed it on one of my computers so far, and did this with the aid and assistance of the people at the help line at Microsoft. Thank you again to them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine no problems setting up would buy again great customer service and support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what you need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal with printer and needed microsoft something.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have multiple computers than this is the way to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    President

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tech support when i needed it mist for business

    I would recommend this to a friend