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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11216 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 298 Showing 5,941-5,960 of 11,216 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still cannot get Outlook to work. It is the only reason i purchased "FAMILY". And on line support is unable to assist me - sent me directly to Microsoft.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Imperative to have Microsoft Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hadn't upgraded my Microsoft Office since 2007, and it is truly amazing all of the streamlined features now in the program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, we need it for all electronics in the house and it served it purpose and the price was right.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not so great "install" on a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Microsoft Office on my home computers as long as I can remember. I used 'Word' and 'Excel' every day as well as 'Outlook' and 'Power Point'. My wife uses Microsoft Word, Excel and Power Point extensively in her job as an Educator. This year, I was in "Best Buy" and happened to see the Office 365 for home use so I bought it. Then I remembered I had automatic renewal so got online and cancelled the Auto Renewal. Boy was that a mistake. It has now been about six weeks and after working with customer support for hours and hours I still do not have a functioning copy. I even had Microsoft support take over my computer and install it on One of my three Macs and 1 PC. As soon as the computer was turned off for the night; nothing works! Now, I have hundreds of files I cannot read and even mail I cannot access. If there were anything comparable I would not hesitate to use it. Unfortunately, I write for a living and simply cannot afford to try reformatting everything. I should mention that in the middle of all this, I Microsoft started requiring double passwords on their products but so far, no luck in having Microsoft recognizing new passwords.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the 5-license version and we like it! I am used to the Office platform on a PC and it is easy to use on the Apple platform as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that Office is pleasing to you! We're also happy to hear you're enjoying the Office experience on your Apple device. For reference, know that we've got tons of articles, guides, and videos on the Office experience for Apple devices. Check out this link for what's newest in the world of Office and Mac: https://support.office.com/en-us/article/What-s-new-in-Outlook-2019-for-Mac-05736033-f99e-4cb2-88aa-01e979b0736b

      Cheers to your productivity!

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and I use the Microsoft office services all the time. Especially my son with school, spread sheets, excel and power points are so much easier for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its so much better to have a card than a cd. you can store for up to 5pc, tablet or cell phone. Buy one for one year subscription and its prompts you to renew it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I hate subscriptions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 suite is good, but I hate annual subscriptions. We are becoming a culture of subscriptions with everything and this just piles on. Oh well, it is a fine product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to have Office on multiple devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In our family we have 2 laptops and 2 tablets. This is a good way to have the same version of Windows Office on all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked just as described.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Likes the fact that I can install on 5 devices. Makes it easy to access on laptop as well as iPad or phone. Basically it's at my fingertips when I need it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had to upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to change this due to up dating outlook. I find that there is no differance in what I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PROGRAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like using Office 365. It is quick and seems to know what you want to do next. If you are looking for a spreed sheet, this is it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has every thing that I need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This loaded super easy. I have always need my friend to help me anytime that I needed a program loaded, but not this time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great value for the product. Especially for the six users. It was only $20 more than the one user. Highly recommend product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing Office 365 Hone from Best Buy was fast and easy. The software easy to download and install in various devices in my home. Great product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific open box value. My biggest challenge was going to individual best buy stores to find open box values. I should be able to go on line to find open box items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 for life!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this every year for me and the family. Always worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I should've upgraded years ago

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should've upgraded years ago. Very easy to install & update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Familiar Office Software.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is a familiar software. If you've used previous office software, you'll have no problem using this version. Plus is ability to use on other devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Installation instruction details. BestBuy?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Important installation detail that is missing from the instructions!!! This software allows up to 6 people to install and use the applications after an invitation is sent from the primary account holder. Microsoft Office 365 Family software installer fails to warn you the Microsoft account used for the first installation is the Administrator account for all remaining license activations. The account you use, is then used to email an invitation to share the license with up to 5 remaining users. I was not informed and did not know this detail. I installed the first software activation on my daughter's laptop using her Microsoft account. When I tried to install it on a second laptop, an error message popped up saying the activation key was already used. I contacted Microsoft and they said there is nothing that can be done to de-activate and re-activate under a different Microsoft account email. Microsoft's so-called software engineers need to return to the user forums to learn how much they don't know.

    No, I would not recommend this to a friend