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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11216 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 299 Showing 5,961-5,980 of 11,216 reviews
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No need to say how really good because you will not find better than Microsoft 365 family really recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoping that computer companies will stabilize their programming. Not liking that this needs to renew each year. Maybe the updates will be good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this product when purchasing a laptop. It helps us to run all the functions we need on our new computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a package deal with laptop and decided on yearly subscription over regular purchase as can share with 6 people on multiple devices

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We love the fact that we can share Office 365 Home and we're glad you are taking advantage of it.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the new look and ease of use. I have had some difficulty with Outlook, but feel this is my providers issue and not this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product, weird Best Buy Auto-Renew

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is a great subscription service. The products included fill every need I would have for office. The 1TB of OneDrive storage is so valuable and I used it heavily. The only downside is the strange Best Buy agreement for the auto-renew. It takes the billing out of Microsoft, and is handled by Best Buy. It isn't easy to turn off the auto-renew feature and will take a call to Best Buy customer service in order to change it. Not ideal. It would be better if we could manage the subscription online without having to call someone.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for your review. We love the 1TB of OneDrive cloud storage too. We're happy to hear Office 365 Home fits your needs.

      Have a great day,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was easy to install and is easy to use. Three of us use this software and it is working well for all of us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft ❤️❤️

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft products are really useful in day to day life apart from office work. Great purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    preferred the old system

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I preferred getting the office suite and just updating it, rather than having to buy it new each year. Not sure how this will work out, since some of the laptops are in my home, and others that had been in college are now off on their own. It's hard to break it up so each person later pays for their own thing rather than me paying for the subscription for everyone every year.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stacks with an exisiting subscription.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this to my existing O365 family subscription, which most "trial" offerings do not allow. In that regard, it does things well. Microsoft's tracking of my subscription now indicates it was purchased through Best Buy though, so you might have to move/manage/cancel the subscription from your BB account, rather than your MS account, if you activate this on top of a MS-purchased subscription, as I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Microsoft. Wish it was cheaper and for a longer timeframe than just 12 months at a hundred bucks though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 Home is perfect for our family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in store. Instructions are very easy to follow. Best Buy even sent an email to assist with installation if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More Secure than Google

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of Google's ads in their webmail email client. I like the Outlook on the web email and calendar client much better. It's nice that this comes with multiple accounts so I can move my wife over to Microsoft too. Microsoft feels more secure than Google for email and file storage. There was some initial trouble getting my account to register as Premium instead of free. But the Microsoft support team got it working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your a college student like me you can download Microsoft for your computer with some colleges for free

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good if you’re a newbie

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a pain to use. If you had an old email associated w/ it don’t even bother… this only takes new emails that have nvr had Microsoft

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like being able to use on up to 5 pc's and devices. It allows me to have the same version of office on all devices and I appreciate having that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much needed program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchase this program year after year. Very happy as we are always using this for school but also with opening certain e-mails.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a must when you do a lot of work from your personal laptop and have kids with school projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office for the entire family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office for the entire family! From children in HS, college, to the medical field, and education office is the standard and this got it for everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this , it is incredibly good product camera . It is better than others and very easy installation.

    I would recommend this to a friend