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Customer reviews

Rating 4.5 out of 5 stars with 11213 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 11,213 reviews
  • Rated 5 out of 5 stars

    Comes with a big plus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes with 1TB free of OneDrive on the cloud storage. I was paying $100 for less.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble with the sharing benefit. Couldn't complete the sharing process with my family members.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great program

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice program and it’s very easy to use and works for all the family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    family office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PURCHASE I allways trust on BestBuy for my technology purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent review is cumbersome. Too many characters required.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the whole family

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Office is very easy to work with. I love everything it includes (I only got it for word) and find myself having all the different tabs open while I work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family three sixty five is very convenient to the family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Manager, she’s amazing who cares for her customers. I forgot her name but, she will remember my horrible story with Geek Squad. I bought a computer 3 years ago and asked them to come and connect at my home. The representative I was speaking with told me it will be about 4 to 5 weeks before they can get out. This was a crazy answer, so I returned the computer for a full refund and also I cancelled my Best Buy Account. Thanks to Your Valuable Manager, this year I bought a a computer from Best Buy. Customer service is the key to success!!! Robert

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    365 Family 5 user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This loaded up just fine on the 5 computers that I bought from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bertin N

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this product. It has all office applications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Office.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Microsoft products since 3.1. If you've never used Office 365, there will be a bit of a learning curve, but nothing you won't figure out. Meaning, it's different, but not terribly complicated. I'm not too excited about the yearly renewal...but as technology moves forward, you have to adjust.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We love hearing from long time fans. We're glad you had an easy time learning Microsoft 365.

      Have a great day,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Easy to use... mostly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use... mostly. I bought a subscription for 1 PC then needed to add additional PCs. I had to use a different e-mail and pay for a completely new subscription despite having 10 months left on my other one. I like the cloud storage and the programs!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade the old software on our system and this filled our requirements. Loaded to our desktop computer and the laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft office teview

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I like the way Microsoft office integrates with my work programs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Jury out on this thus far,,,but ok thus far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a money making deal for Microsoft. Instead of each person buying the Office package for around 100 dollars each, now you can get this product for yourself and 4 friends for 100. Here is the catch each year from what I understand you and your friends have to renew their software for about 100. If this is true, I would suggest that you just buy the individual software and go with that and the updates to it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft is it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried another application and found it didn't give me all the options Microsoft 365 did. Glad I came back and can use all my programs with ease again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install in other devices, great discount

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Families

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old version of Office for Mac and I wanted to upgrade it. I really liked the fact that we can upgrade versions with our subscription which worked out really well as within a couple of days after purchasing this software, the 2016 version of office for Mac was released and we were able to do this free of charge. Installation was easy. Not too thrilled this is a yearly-subscription but overall; I'm happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The "New" Word in "Word"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this product four stars out of five because I love writing and Microsoft Word is, for me, the near-perfect vehicle for my literary creativity. In addition, Microsoft Word 365 gave me further reason to be enchanted: Installation without having to insert a disk! I was surprised at first; I initially thought that something was missing. However, I quickly warmed up to that orange card. It's an excellent improvement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Latest version of Office and 1TB of storage!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using Office products for the entire family. Each of us can access the latest version of Office products and have 1TB of cloud storage. It have been great for the kids in school and for the added storage with SSD drives.

    I would recommend this to a friend