Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 11,214 reviews
  • Rated 5 out of 5 stars

    360

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Microsoft should be free to all but .. it did what it’s supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was exactly what we were looking for. Didn’t have to leave the house. Paid for it then downloaded it. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This subscription has saved my families projects

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this subscription has come in so handy! My kids have used it on their laptops for projects and of course, I use mine almost daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As Described

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as described. We have used this for years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for Office

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is just great. Family Office is just great and it is helpful for the new home schooling. Thanks

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Barb,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is working great for homeschooling your kids.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for home and office. Easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good buy for multiple computers

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Program works fine, but is a little different from my old version. I had instillation problems with my older computers, but that could have partly been caused by their slower speed. I ended up using 2 licenses on one computer. I haven't figured out how to fix that yet. I haven't contacted Microsoft yet. Outlook works fine on my new computer, but it appears different on my two older computers. It does work on them, but it seems to be a different format. All are running Windows 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price Point

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Office that can be used on up to 5 devices. Works great for me, installed on my macbook, desktop, tablet, and phone. Able to work anywhere I am located.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product for computers.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to load to my computer. It was a great help to do reports, and makes my files work better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great package and easy setup.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, buying the package where we could use it on multiple devices was very handy and cost-effective!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Updated to Office 365

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We updated our office software when we updated computers and so far it has been a relatively easy switch to have made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this with my laptop. Setting up was fairly simple. Haven’t really tested out all the perks and operations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for any computer.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Download and also navigate through the process - it takes just several minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office is a great product. Easy to to use all of the apps. Good overall value.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy you have seen the value we've built into your new Microsoft 365 Family software! Whether it be its ease of use, reliable functionality, or simply its user-friendly interface, we're thrilled you have found it to be a beneficial addition to your home setup. Thank you for sharing your feedback! We appreciate your insight.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    update microsoft subscription

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was very difficult with the log in because i had already had the soft wear. need more options like add new key if numbers available

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good option

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option for multiple users now that we spend more time at home (work or schools) using personal computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Word processor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Way too expensive.! I’m not sure why I had to buy it through Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to install.very productive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    You know - it's Office

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft Office, folks - we all know the rest. I've never used any other word processing software, so I've got nothing to compare it to. I love Excel, for everything from actual spreadsheets using math and all that, to lists and inventories. I'm furious that the folks at Microsoft make us pay an annual fee - really furious. I probably should bring this to a halt before my fury erupts into language not suitable for this venue. So, to wrap it up, love the software, hate the maker.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello MerryT, Many of the updates made to Office were from feedback we received from consumers like you. With this feedback, Microsoft came out with Office 365 (subscription based only) versions and Office 2016 versions sold at a one-time retail price and you own it forever. We hope this was helpful to you Microsoft

  • Rated 5 out of 5 stars

    Dog lady

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome it also let me know to install on my other computer.

    I would recommend this to a friend