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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 4.5 out of 5 stars with 11035 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

92%
would recommend
to a friend

Customers are saying

Customers have good things to say about the 365 Family subscription, particularly its ease of use, compatibility across multiple systems, and affordable price. Users appreciate the software's performance and the convenience of cloud storage. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 11,035 reviews
  • Rated 4 out of 5 stars

    Could've been easier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program itself has proven indispensable as many platforms use it to open documents. The purchase process was easy. The installation was a different story. My experience in the past has been that software recognizes older versions and automatically either removes it and prompts the user to action. I had Office home single user. After three attempts I used the chat support which took over my computer and after 20 minutes installed it. Bottom line. We had to delete old app before installing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sonny,

      Thanks for sharing your review. We're sorry to hear about your installation experience. We do recommend that users uninstall older versions of Office before starting a new installation. We're glad you were able to get it all figured out in the end.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Very helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program needed for everyday use! Very happy with product! Makes school work easier to complete.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mark Houser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used office 2013 for years. Did not like this version and returned it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All Of Office Products, Great Storage Capability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have all of the Office products in one package, cloud storage is very nice. A bit clunky when you first use it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the review! We're happy to hear that you are pleased with the storage capabilities.

      Have a good day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft 365 Family.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot finish any transaction without the Microsoft 365. Very dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Office Microsoft 365 suite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered as advertised, painless install. Family enjoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for any computer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to Download and also navigate through the process - it takes just several minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie, I was initially skeptical of the subscription based Office, but the 1TB storage and free upgrades to newer versions definitely justify the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for doing great for projects.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that I am able to do a variety of things that I was not able to do prior to getting Microsoft 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office is a great product. Easy to to use all of the apps. Good overall value.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're happy you have seen the value we've built into your new Microsoft 365 Family software! Whether it be its ease of use, reliable functionality, or simply its user-friendly interface, we're thrilled you have found it to be a beneficial addition to your home setup. Thank you for sharing your feedback! We appreciate your insight.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 1 out of 5 stars

    Poor Service, "No Clue" foreigners on help desks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE 4 MACBOOK PROS I PURCHASED FROM BEST BUY IN MOBILE, I PURCHASED A LIFETIME/DISCS SUBSCRIPTION TO WORD/POWERPOINT/EXCEL WHEN I PURCHASED MY TWO ORIGINAL MACBOOK PROS . THEN... I BOUGHT TWO MORE MACBOOK PROS , AND SURPRISE !!! GEEK SQUAD DELETED MY LIFETIME SOFTWARE AND MADE ME PAY FOR A YEAR SUBSCRIPTION THAT IS INCREDIBLY SLOWER/HORRIBLE THAN MY LIFETIME SUBSCRIPTION. THEY NEVER RETURNED MY DISCS, TURNOVER AT BEST BUY/GEEK SQUAD IS HORRIBLE, AND NEWER EMPLOYEES ARE RUDE AND DO NOT CARE ABOUT OLD CUSTOMERS WITH PAID IN FULL SERVICE CONTRACTS, WITH NO ONE IN LINE, A SURLY SUPERVISOR TOLD THE NEW GEEK SQUAD EMPLOYEE THAT WAS HELPING US THAT HE WAS TAKING TOO MUCH TIME AND TOLD US WE WOULD HAVE TO MAKE ANOTHER APPOINTMENT AND COME BACK ANOTHER DAY (60 MILES). THEN THE TWO OF THEM WENT TO THE CORNER IN THE BACK OF THE STORE AND CHATTED FOR ANOTHER 20 MINUTED DOING NOTHING, STILL NO ONE IN LINE. I APPROACHED THE BEST BUY MANAGER ON DUTY. I EXPLAINED MY PROBLEM WITH GEEK SQUAD AND POINTED THEM OUT AS THEY WERE LOAFING AND CHATTING. THE BEST BUY MANAGER WAS SCARED TO DEATH AND HAD NO IDEA OF WHAT TO DO AS A MANAGER. PLEASE SHARE THIS WITH EVERYONE BEFORE THEY DO BUSINESS WITH GEEK SQUAD IN MOBILE. THEY ARE NOW HORRIBLE AND DISHONEST CUSTOMER SERVICE. IN THE PAST FOR OVER 10 YEARS, GEEK SQUAD WAS GOOD, BUT LOUSY NOW!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent signed it up yet because i dont want to waste my time. But its good for work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use on Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to install this software and it is so easy to use. There is a lot of different templates you can use for all your office needs and family projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful in standardizing my software versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must admit that, in the past, I've always purchased stand-alone versions of MS Office products for my family's computers. However, over time, the number of computers and therefore the various versions of MS Office have grown as I (and my children ... now adults) have replaced older computers, transitioned from desktops to laptops, and even migrated to and from Apple products. Still, throughout it all, we always used at least five copies of MS Office even though we sometimes struggled with some compatibility issues between the versions of software and had to remember to save files in formats compatible with older versions of the software. That said, I am pleased that we're all on the same version of MS Office now and although "renting" the software from year to year is taking me a little while to get used to, I'm beginning to think it was somewhat inevitable ... especially as Microsoft moves in that direction as a business model. As I see us continuing to be MS Office customers in the coming years, at least I don't have to worry about the various versions of software and which to upgrade and which to wait until I buy a new computer. All in all, I'm pleased with the transition and purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well - easy to navigate - not too different from old version

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr M

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 working good. Good investment for family to keep up with modern technology.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lenova laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems great so far. I have had great luck with Lenovo products in the past. Great laptop at this price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My family's Microsoft 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy use this, I installed it on my desktop, laptop, and my tablet. This helps me out a lot.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that you are really enjoying Microsoft 365 Family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Loveissharingwithyourfamz

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family deals are steals. Great product whole family is up and running. Loving it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Outfitting the entire family with the tools they need is a major design perk of your new Microsoft 365 Family subscription. We're thrilled you've found it to host the features and functions you need most in your day-to-day, and are glad it was a good investment for you and yours. Thank you for taking a minute to share your story! We appreciate your insight.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Sharing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster and better tools pricing excellent and installed in minutes.

    I would recommend this to a friend