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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11137 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 11,137 reviews
  • Cons mentioned:
    Outlook

    Rated 4 out of 5 stars

    Outlook has gone downhill

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is still great but with one exception. I preferred classic outlook because color coding helped me keep my schedule straight. This is something the new outlook did away with. Classic was working great until a couple months ago it stopped pulling my new emails from gmail account. J nowongwr use outlook. I use the rest of office just fine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 family

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed with Microsoft 365 Family! The suite offers a wide range of powerful tools, including Word, Excel, and PowerPoint, which have greatly enhanced my productivity. The cloud storage feature has been a game-changer, allowing me to access my files from anywhere and collaborate with others seamlessly. The regular updates ensure I have the latest features and security patches. Highly recommend!"

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 4 out of 5 stars

    Good deal for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Office product when I purchased my new Asus laptop. At this time I have limited need for Office, but there really aren't any word-processing programs in Windows 8.1 I discovered. My 2 daughters also needed to keep their Office 365 subscriptions active, and this covers 5 devices, so I covered all the bases, and still have two devices for future use, if needed. For about $50 at the time I got the laptop, it was a good deal. It will definitely meet my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use
    Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Perfact for my Macbook Pro!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the tutorial given to new users. Works perfect with my MacBook Pro. I hate it only last a year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Microsoft subscription. I just wish they would offer special prices for renewals.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Accomplishing my life goals.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my Microsoft 365 family . I wanted to use the excellent for medical, doctors, personal and genealogy. Create our life history and story.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid programs with lots of features, easy to get started with & use. Easy/fast install process.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Essential software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s almost every person’s essential software program for school or business all in one download. Easy to setup and use if you have used previous versions. Plus I can use it one more than one computer.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of breed. Always easy to understand even when they upgrade. it's hard to imagine a competing product used in business, school, or home situations. I do wish they had left the holidays on their calendar, when planning travel it's nice to know what days not to travel.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Microsoft 365 is a must have for me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find that having my Microsoft 365 applications available on all my devices makes for smooth transitions. Sending and receiving last minute updates are just a click away. A must have! !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Without Microsoft 365 my records were a mess!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 has been something I have had on my PC for a number of years and I have found Excel and Word to be extremely valuable to me in my family record keeping and correspondence. I would be lost without both of these products. For years before I my computers I had to maintain all my records and write all my correspondence by pen or pencil and that was never as neat and a presentable for my work. Then making correction or additions or other modifications or notation was a pain. Now 365 has allowed me to maintain excellent records and always provide work I am proud to share with others in my family and friends or business associates.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smooth Experience & Great Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased Microsoft 365 from Best Buy and couldn’t be more pleased with how simple and seamless the entire process was. From checkout to activation, everything worked exactly as it should—no tech headaches, no fine print surprises. The digital delivery was fast, and I appreciated the clear instructions for setup. Within minutes, I was up and running with Word, Excel, Outlook, and all the tools I rely on daily. Best Buy made it easy to get exactly what I needed without any hassle. If you’re on the fence about where to grab your Microsoft 365 subscription, this is your sign—Best Buy’s the move. Great price, great service, zero regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is awesome and Best Buy aways comes through with prices and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hard to create invitation after instelled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    https://www.bestbuy.com/site/microsoft-365-family-up-to-6-people-12-month-subscription-activation-required-windows-mac-os-apple-ios-android-digital/6258038.p?skuId=6258038

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Husbands computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thoughtful and knowledgeable. Julian was an excellent salesperson beyond compare. Show me what I needed did not oversell or undersell. So happy with our new computer and monitor

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Best MS product I have used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being a Mac user I avoid most Microsoft products when I can. However, my Office 2011 was showing it's age, so when I upgraded my Mac and did the same with Office 365. I will say this was the easiest MS product I have every installed. Works great across 3 Macs, 2 iPads and 2 iPhones. I took one star back because it is slow to load the programs (this may be a Mac issue) and when offline it wants to verify my subscription which is annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheerful exchange

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to cancel our long standing 365 package due to email changes. The store cheerfully refunded my package and reissued a new package

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    365

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is the best set of productivity apps for serious office work, seamlessly blending the power, speed, and security of desktop-based apps with the convenience of online and mobile platforms.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft Office 365

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello. Now that I figured out how to get into my Microsoft account. The product appears to be working well.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great Idea "your Office where every you are"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using M.S.Office since Office 97, and every new one since, 2000, 2003, 2007, 2010, 2013 and now Office 365 Home. I was hesitant about using it, thinking it would only work if I was on line, but you just need to be online to download it, and use the cloud to save your work. but you can use Office 365 all the time, and all the Office features that you have come to know over the years. But the best thing about Office 365 is saving your work to One Drive, No more saving your work to a thumb drive to bring you work with you. Another great feature is you only need 1 office product, Office will work with PC and Mac alike. NO problems with it, been using it now for about 5 weeks, and it has made my computer work more productive.

    I would recommend this to a friend