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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 11,214 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use this product for years. The best, no compliants

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    App needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It benefits to have the plan because you can't really do anything without the apps. It makes life easier and less complicated .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a need not a want. Definitely worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome software! This came with the purchase of my Apple desktop and I’m loving it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scription service to the microsoft 365, it is fairly user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    A fantastic value!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to manage. A great value as well. If you and 5 other of your family use all the features of MS Office, then this makes sense. 99.99 per year for 6 machines vs. 229.00 per system!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    no hassle, required software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I could load this on my Apple too! Also Microsoft has been fair to consider people have more than 2 equipment now. In fact most have 3 in addition to phone.. Desktop, laptop and an ipad. So giving 5 desk/lap and 5 smaller devices is smart!. I think reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    MS 365 is very goo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 family version is worth the investment. It's good for up to 6 people or computers. Easy to upload and easy to use. I will recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and the fact I can use it on multiple computers with my big family is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have been resistant to buy into the subscription based software since we tend to be people who buy something, take really good care of it, and use it for a really long time. But with the pandemic and having to use more devices at home for teaching, we decided to make the jump. Usually, we rue making a jump and lament all that we lost. Yet, this jump was totally worth it! We love all the new features and functionality! My husband especially loves having a one drive and I really love the draw option on word for typing math questions. This product is superior to any google garbage that is offered for free. It has been six months and we have never looked back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES! This products is still great for these programs. Still so easy to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t sure about it but it is perfect for our family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Cloud option is easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this product, it’s easy to use and the annual subscription. Don’t have to worry about it.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 4 out of 5 stars

    Purchased with laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience overall. Downloads easily to all devices. Share across all family for up to 6. Wish had more business level apps such as visio but core apps overall. Great for managing kids access restrictions on their devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Microsoft 365 Family Subscription

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having issues with opening up my Microsoft 365 Family Applications from the information that I transferred from the external hard drive from my old laptop to my new laptop. I have reached out for help but the geek technician wasn't able to access my new laptop. I tried to reach out to Microsoft to speak with a live person, but you cannot talk to no one. I really need help with being able to open up my documents.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Great Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it 5 stars because I like all the features & apps it offers, i.e. Word, Excel, PowerPoint, One Note and One Drive. Couldn't have it any better!

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 4 out of 5 stars

    Good deal, but difficult to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation on our first computer went smoothly. Attempting to set up sharing rights, and installing the software on another computer following Microsoft's on-line instructions was frustrating at best, and I ended up calling Microsoft for assistance. With Microsoft's help I was able to accomplish the task, but it wasn't easy to find the correct support number to call. It's almost like Microsoft wants you to struggle in installing and configuring their products. You nearly have to be an expert to understand their on-line instructions, and they make it almost impossible to reach live support. Microsoft 365 Family appears to be a good deal, and the software works exactly as expected, but sharing and installing the software on multiple devices is a nightmare.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you sharing your experience. We're glad to hear that you were able to get Microsoft 365 Family all set up in the end. We have help pages for both sharing your subscription: https://aka.ms/AA4rino and installing on a second device: https://aka.ms/AA4rq32.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With limited useage so far it has been very user friendly and a substantially better than our older Mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    D'Rock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased MS product,then realized that I had renewed previous MS subscription. Best Buy refused my attempt to return the product stating there's no return policy. I gave it to my son as a gift for his new computer I purchased from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft Office Has it all.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Microsoft Office, had the old 10 version. Finally able to enjoy all the upgraded features perfect for your company and family. Love that i can share on all my devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be your ability to outfit multiple devices with an updated software set, or simply the optimized features themselves, we're happy you've found the solution you were looking for in your new Microsoft 365 Family subscription. We're excited to be a beneficial addition to you and your family's workspace! Thank you for sharing your story with us, we appreciate it. We're glad it was a good investment for you.

      Best,
      Brad - Microsoft Customer Care Microsoft