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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11219 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 11,219 reviews
  • Rated 3 out of 5 stars

    It's Microsoft

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft Office for 6. Contains everything you need. Word, Excel, PowerPoint and more.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We've designed your new Microsoft 365 Family subscription to feature all of our most-loved and used functions and tools, and we're thrilled you've found it to feature those that you find yourself needing most. We're glad it was a good investment for you! Thank you for taking a minute to share your experience with us. We appreciate it!

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and understand. Compatible with all programs that the college uses. Easy to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carlos aguilar

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Puechase a laptop great service plus lowe price than internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for a big family with kid in je high, high school and college

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, as a returning student the only gripe I had was with Best Buy, salesperson knew I was a student but did not recommend Office University which would have saved me from buying it again and a again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Folks Helpful - As Usual!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy folks were very helpful in getting us switched to Microsoft 365 Family. Thanks so much!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy MS 365 *AFTER* NOT DURING computer purchase!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to activate my MS 365 subscription that I purchased through Best Buy before receiving my ship-to-home computer has been a manifestly MISERABLE experience. It's not clear when clicking on the pre-installed 365 app how or where I should enter the product key, and the Microsoft website sent me round in circles before I figured it out. I don't necessarily think this is Best Buy's fault, and having to buy Office on a yearly subscription is nothing but a nakedly venal shakedown anyway, but since I have to have it I realize it would have been a lot easier if I'd just purchased it off the web after I unboxed the computer. The $10 off just isn't worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent bundle at a good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I need for my day-to-day computer operations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use 365 for my agents! Best office package for our business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 2nd Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. My 2nd unit. I use it with 365 subscription. Really fast, quiet and OneDrive keeps all my records safe.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good old MS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I could use up tp 5 installations. It all went well. Works better than the older versions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the interconnectivity of the program. To have it on all my devices seamlessly. I'm not sure about having to pay annually for this yet till that bill comes in and I'm faced with either pay or loos the access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey, we can't live without these items. The whole family can use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For my business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed it for my business that I am getting together plus my daughter and and lady also needs it so it comes in handy for the family pack.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear that Microsoft 365 Family is working for your whole household.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Good to have

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have when you have multiple kids in school that write numerous reports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to get multi device downloads and use various ones as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to download

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves that I can share with family. It was very easy to download

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PICKED THIS UP FOR MY GOD-SISTER FOR HER BROTHERS PRINTER, WHILE I WAS OUT RUNNING MY ARENS. IT WORKS WELL WITH HER PRINTER..

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Great to have for office or out in the field. And up to 5 pc even better.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 3 out of 5 stars

    Unable to add to existing subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not seem helpful if you already have a subscription. You cannot add it to your existing subscription.

    No, I would not recommend this to a friend