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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 11,138 reviews
  • Rated 5 out of 5 stars

    Office made easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online purchase, downloaded easily, easy to add other users.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, this is exactly what I need for home use and for educational purposes

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package deal of up to 6 people is the best you can get for Microsoft 365. Be careful when your family members install it. For some reason when my husband installed Microsoft 365 on his computer using the product key I purchased, he still received a bill for the product and we have tried numerous numbers and websites trying to get someone to fix this mistake. If anyone from Microsoft reads this please give us a call at 2152642063. We need assistance. Other than this biggie, the product is a good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good package for family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the past once a month I backed up photos and important documents from two computers in my house to an USB drive and locked it in my office drawer. After my retirement, I need to find a remote location for backup and also to upgrade Office 2003 since I turned in my company's laptop. Meanwhile, I found my brother (west coast) still use ancient Office version and also need file storage. In addition, my son-in-law (living at Denver) needs 1.5 TB storage for his business stuff and Office software. After reviewing all the needs and other cloud storage costs, I found the Office 365 home package appears to be very attractive. So I convinced others to join n share the cost. So far everyone is happy with the subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, other than the fact it's pretty hard to find on Windows 8.1, once you do find it you never forget where it is. Works like a champ and allows to store on both your computer or your cloud...pretty slick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with Geeky Squad .. Dave was so amazing when I was having a computer issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    EXCELLENT UPGRADE ON SOFTWARE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have really been enjoying using the new Microsoft software. This is the best one yet. Great features, and easy install.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Whether it be its ease of installation, optimized features and functionality, or simply the whole package, we're thrilled you've been enjoying your time with your new Microsoft 365 Family subscription. It's the perfect addition to any workspace or home office, and we couldn't be happier you've found it to offer the support you were looking for. Thank you for sharing your experience! We appreciate it, and are glad you are pleased with your purchase.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as I expected. I don’t like having to connect to the website.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great software and support!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. Easy to install. I love the inter connectivity it gives to the family to share info and calendars. Has great security options for kids, but you have to use MS Edge browser. Which seems to be way better than MS previous browsers. Best Buy tech support was very helpful in assisting me with cancelling my individual subscriptions to Personal and combining to 1 Family sub. Saved me some money!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with how Microsoft has updated this software and makes it easy to keep it up to date with an annual subscription. I also like that I can install it on several machines under the same license.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Why not. It works.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can one say, it is Microsoft full suite if apps with lots of cloud storage. Reasonable rental price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy at a good price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product that has everything I need to run my business!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Microsoft Diwnload

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The download was simple and has worked well on computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy and affordable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I traditionally like to own my software, this 1 year program made sense for my needs and was an easy and quick download. Contained the programs I needed with a lot of improvements and options from Office 2010.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 for Family

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Microsoft 365 Family. Working on getting it installed on all the required systems.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of this Microsoft 365 Family plan allows my family to have up to date software on multiple devices in our home.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've had this for years. While I do miss having the actual licenses, this also gets updated frequently and it syncs between all my devices. If you're not getting a free version from work or school, this is a great way to have access to these programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase everyone in the family loves using this on their computer

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product for My Family is a good option to buy it for the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 Annual Renewal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Microsoft 365 Family software from Bestbuy and the entire process from purchase to installation was completed with no problems.

    I would recommend this to a friend