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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 11,138 reviews
  • Rated 5 out of 5 stars

    EXCELLENT PRODUCT AND FAMILY BENEFITS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT PRODUCT AND FAMILY BENEFITS. GREAT PRODUCT

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft is horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the program itself but direct customer service is horrible. Only on their website

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Versatile MS-Office 365 Family subscription!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Office 365 Family subscription - great MS apps we're very familiar with, great home networking features and now great interactivity with other devices such as cell phones and Tablet computers -- easy access to files, etc. from anywhere! Can't go wrong!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it and its office...?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The included cloud storage is extremely impressive I didnt have to buy a manual to figure how to use it like 2007. Despite only being a liecense I very tempted to continue my subscription in a year

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Bought it before

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased before for another laptop. Thence, this was part of the bundle purchased together with PC 11.5, that I have returned for a refund. The HP product bought around one month ago and was told I would get a refund for everything but this item and Webroot.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and perfect for use on my Surface Pro7. All the programs you need for any work needing to be done at home or on the go.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dani,

      Thanks for taking the time to share your experience. We're glad you had an easy installation and Microsoft 365 Family is helping you get your work done!

      Have a great day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Rated 4 out of 5 stars

    Micro 365

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. I was able to talk my niece and nephew through it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Family 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great easy to use and download - easy to renew and maintain

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides expected services and can be used easily.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 5 out of 5 stars

    Love 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is very compatible with my computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't been able to check out the rest of this. But just the basics work excellent and lots of features.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I purchased a year subscription to Microsoft. I like that my Microsoft package will stay up to date and that I could install it on both my desktop and laptop computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Peasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy installation! Highly recommend for those with large family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I use MS Office 365 primarily for my school work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this product primarily for my academic work and have recieved lots of positive feedback from fellow students about the great PowerPoint designs available for presentations. I like that one can also insert comments in the side bar when creating MS Word documents! This feature is great for editting information and providing suggestions or recommendations for improvements to team members written work. I will continue to be a loyal customer of MS products and I have yet to find any significant faults in the software. Great product! I highly recommend MS Office 365 for anyone that is serious about creating eye-catching and stunning presentations in PowerPoint, Word, Access, or Excel programs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Easy to use, to many steps to set up online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house needed to upgrade our Office product beyond the trial stages and chose to do so with the multi computer setup. For the price you cant beat it. I think Microsoft is out to gouge you in the long run though, as you have to renew the subscription every year now, where in the past I bought the same type of product for one price (a little more expensive) and it had a lifetime use with it. We are a family on a budget and don't know if we will be able to renew at the time it comes up and might have to wait. I wish they would go back to the old system, even if it costs a little more.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    PRESIIDENT UNITED MAJOR MEDICAL, INC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY AND FUN TO USE. GREAT BUSINESS TOOL EVEN FOR ME!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Office, 365, same thing new title

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS Office is the standard, mainly because so many companies use it, but it is matter of preference for personal use. The on line version will update automatically so watch out for changes in the top ribbon, they aren't always obvious at first glance and some features move around. Auto Renewal is a convenience. Shared with two others, so 6 is wasted. It would be better if you could choose the number and have a lower total price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set up smoothly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good as all the settings can be done online without any confusion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    That additional program

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're loving the Microsoft 365 family addition. Now both of us have the use of the platform and saving money by having one program for us both rather than two. Again thank you Ryan for that suggestion. You're the best!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good selection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me and my daughter. Happy I got this with my laptop.

    I would recommend this to a friend