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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11214 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 11,214 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    For the family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best! Up to 6 devices it can be used on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Microsoft subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Microsoft subscription. I just wish they would offer special prices for renewals.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Automatic renewal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My automatic renewal did not go through, so I had to go into the store to correct the problem. I was charged by Best Buy but the renewal did not get through to Microsoft, so I lost access to all my Microsoft files. They fixed the problem and gave me a discount for my trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Software

    Rated 5 out of 5 stars

    Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft office for five computers is what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the fact that Microsoft makes you pay for 365 when I used to be free. Too expensive to have to renew each year. Very disappointed,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get Word, Excel and OneNote with this license. I am a big fan of OneNote... it has come a long way and I use it on a daily basis. You also get 1TB of OneDrive storage for every user. OneDrive comes with "Vault" folder now that has additional security layer. I have not used it but plan on exploring.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that you are a big fan of OneNote and that you like the 1TB of OneDrive cloud storage. Thanks for the review.

      Best,

      Nelson
      Office Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great for the whole Familia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the whole family. Easy to install. My 13 year old homework and projects now A's. The fact that I can add this to my iPad pro a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Software

    Rated 4 out of 5 stars

    Software update

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to update Office software, the process was very smooth after I got to the right person.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrading

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previously had 365 for an individual computer. After purchasing the family version it was a bit challenging to set it up to all one account. Once we spoke with a representative we were able to work it out and have a credit for the remaining months for the individual subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Easy access and install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it fast uploaded and easy access. It's has great office and room for six devices great price.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Barb,

      We appreciate your review. We're glad to hear that you had an easy installation and are enjoying the ability to use it across all your devices. Just to clarify Microsoft 365 Family doesn't have a device limit, it can be shared with 6 people. All the people that you share it with also get all the benefits of the subscription.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great purchase - we use it everyday. And very simple installation process.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    family365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my family use all the time with our work life! Glad I purchased

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Its Office! Enough said.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like I said, its Microsoft office. Great programs that everyone uses and it can be transferred between your phone and computer. Great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 is awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is awesome and Best Buy aways comes through with prices and installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great-so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having all the most current versions of each program. My current favorite feature is the fact that when you save something, then go to Outlook to attach it to an email, it comes up as the first choice to be attached. You don't have to navigate to the directory where it is stored. So easy. It is also very easy to turn a document into PDF now. I moved to Office 365 from Office 2010 when I bought a new laptop in August but have experienced no problems. I do use Dropbox to store my documents but there are no issues there either.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Price..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What else do you want!!! Software License for 5 computers!!! is great, is always up to date and you get more than what ever you will ever need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Office for MacBooks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the correct product I needed to load on my kids new MacBooks. Easy process to purchase and download. Now I need to get a MacBook for myself :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding value for great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and use. Installed this suite to both my desktop and laptop with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on my Mac. I have a “vintage” MacBook Pro from 2011 that I installed a new seagate hard drive on, I had old files from old word and excel programs that o had saved and moved over, they opened up fine and the formatting was perfect. Very happy. Also, I left gmail due to insane amounts of spam and lack of success unsubscribing, and outlook is awesome. The unsubscribe button actually works, and the email is easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Gavin,

      Thanks for sharing your review. We're glad to hear that your installation went smoothly, your old files transferred over, and that you are enjoying Outlook.

      Have a wonderful day,
      Nelson
      Office Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Necessary for some applications.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, as a Mac user and a user of Mac apps , I’ve gotten by just fine with pages and Keynote as well as the other Apple Office style apps. That being said there are times when for compatibility and just ease, I do my creative and writing in a Microsoft application such as Word or PowerPoint. 365 offers a fairly painless way to have all the Microsoft product on hand for the times which I need it.

    I would recommend this to a friend