Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 11141 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 11,141 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Microsoft 365 -Breakthrough Product

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a breakthrough service. You get everything you need for the whole house for a fraction of old way of implementing their software. Delighted with the Microsoft 365 purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    What a screw up.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was priced at $99.99. When I purchased it, I was charged $109.99. Best Buy screwed up my purchase. I purchased a laptop and a warranty. What was charged to my credit card was well above what I purchased. In fact, the $10 discount I was to receive was actually added on as a separate purchase making the total cost $119.99. Now I have to teach Best Buy basic math because they got everything wrong and I now have to correct it for them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great, Exactly What I Needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Office 365 Home (5-PCs or Macs + 5-iPads or Select Windows Tablets) (1 Year Subscription) - Windows|Mac is exactly what I needed for both my family and professional life. I use this subscription across desktop, laptop, iPad, MacBook Pro and iPhone with no issues. Does exactly what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everything we need for the whole family

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it for my family. Three users with varying needs and skills with Microsoft products. Easy to install and set up, especially already having Microsoft accounts. Great organizational suite and I use for college as well.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cheryl,

      Thanks for sharing your experience with Microsoft 365 Family! We're so glad it's meeting everyone in your families various needs.

      Have a wonderful day,
      Kiernan
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far I love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been lugging USB files back and forth for years. Now with Office 365 I just open a file on my PC at work or my Mac at home and it's all there as I left it. Don't worry if I'm on the latest version. Great. Not a power user so that's why I can't give details like some users can...

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and keeps both my laptop and my wife’s desktop computers up to date

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to load on my computer and worked good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Easy to use. Good value.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install on 2 laptops and IPhone. Good Value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BevW

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the apps and it makes it easy to do the work. I am a counselor and have to prepare reports

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grateful

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item helped me with my college classes and for that I am extremely grateful for that.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    365 very high quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program itself is very good having had it before. It says that it is for 12 months but purchase period indicated that it was 15 months. I just installed yesterday june 16, 2022.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MS 365 works

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG!! Much better than logging into my workplace MS 365 on my desktop. It was worth the price because I used a promo offer. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Invaluable for my book-writing.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife accidentally purchased this when we bought a new computer not knowing I already have a subscription. I went through a bit of a hassle canceling the order but it was done. I renew this each November and it is a must-have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, easy use (although take that with a grain of salt, I’m professionally trained in Microsoft programs)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Never stop working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Excel. It's Word. It's what you expect and need if you are doing basic office work on your computer. I've started using OneNote, which I never even realized existed, and it's pretty good, too. I'm a traditionalist and like my files orderly and accessible on my HD, BUT (oh, the irony) my favorite thing about this product is the ENORMOUS space available with their OneDrive cloud storage. It makes files/videos/pics accessible over all my devices with great convenience. It may be good enough for me to embrace modern technology to its fullest, FINALLY. I can work on projects wherever I may happen to be seamlessly. I'm not a huge fan of the subscription model, but ...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for family usage and no headache of uodates

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Trust Best Buy Tech Experts

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative listened to what I wanted in office and pointed me to the best product for me. Now that I have used the product... it IS exactly what I was looking for. I almost bought the wrong product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is awesome and the service is top-notch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 4 out of 5 stars

    Easy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Great value for multiple machines.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Family Sharing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good investment. I share this subscription with the family and we love the endless possibilities.

    I would recommend this to a friend