Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 11,144 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Bargain Purchase

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was bought to allow me to work on the same platform as I do at work. Also the family subscription seemed to be a bargain.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great deal on a great product.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for a great product. You can use the multiple license across a range of products -- including PCs, laptops, Macs, phones, tablets -- all at the same time. A really great deal.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brian,

      We love to hear that you're finding great value in 365 Family across all of your devices!

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    Microsoft for the Family

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharing is caring with this family version. Really love the storage provided for each family member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great office

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love office 365 and the ideal of an annual subscription ensures i get all of the updates each year

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good product to get you going

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as part of a purchase of some laptops since most only come with a 30 or 60 day trial. It is worth the money to get an additional year on multiple units. Although you will have to shell out the money eventually, it is a good product to get you by for a year.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easily downloaded, installed, and user friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions for download were easily understood and installation was quick and efficient. The program itself has already been used often and is very user friendly. If there are any questions regarding use, the online help is effectively providing solutions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    happy with my product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with our microsoft 365 family 12 month subcription. I certainly would recommend this product to anyone. I shop at Best Buy and have always been pleased with their products and service.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft family value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft, 365 is a good product, the fact that 5 devices can use it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for the price as o purchased the package to use for more than one computer. Great program easy to install and have no experienced any problems using. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Buy Staff is the greatest

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made it s very easy to buy what we needed and even help with the activation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know yet if it's more advantageous cost-wise to do a membership compared to buying it outright, but it's nice to know I'll always be up to date. Easy to download and use. I like the newest versions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Too early to tell but looking good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am upgrading from Windows 2007 and this has a completely different organization and feel. Took it to Africa with me and found myself melting the barriers with it as it does have some intuitive feel. Now spread over two computers and suffering but optimistic that "this to shall pass".

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Please help me install MS Office.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, As of now, I have not been able to use this product, because BestBuy's Geek Squad have not been able to install it appropriately on my first laptop. Most disappointedly, I receive a message every time I want to use MS Word. I have lost several very important work-related items, which disappears right during the middle of the documentations. Both times the Agent was from South America. The would just quit, because the do not know how to do so. Did I say 'Frustrating?'

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Value!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have more that 1 license and this seemed like the way to go. I already had a single license version and the leftover on this just extended the time on the new one. Super easy to install.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mark,

      Thanks for the review. We're glad to hear that you had an easy installation. If you need anything feel free to reach out to our Customer Support Team for help here: https://support.microsoft.com/en-us/contactus/.

      Best,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft 365 Family

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 Family is an awesome deal considering it covers up to six people and offers several perks (including 1TB of cloud storage per user).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Software

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software was purchased to use with a new laptop. It was fairly easy to download and get set-up. I was able to become productive quickly. Being able to use on several devices is a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 4 out of 5 stars

    Office and more

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I don't like having to renew each year for the MS suite of tools, it is nice having access to the latest version at all times. Also, OneDrive is nice for keeping backups of old data and photos.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and fast to sign up for . My system wasn’t saving files but fixed now

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    self employee

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good i really like it is very helpful and you can't beat the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Suite of Microsoft Products.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Microsoft 365 Family of Products. I primarily use Word, Excel, and Powerpoint and all have been very easy to use on my MAC. You can't go wrong with this product and renewal is easy.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there Cass,

      We appreciate your review. We're glad to hear that you found Microsoft 365 Family easy to use.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft