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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 11,144 reviews
  • Cons mentioned:
    Subscription

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what i need it do but i wish i didnt have to rebuy every year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Our dinosaur of a computer literally blew up. I knew when it happened I wanted a lap top and it was a great time to happen. With guidance from and IT friend, we searched and found our Lenovo on sale with enough hardware to begin. We were able to set up ourselves with a little help from the IT at Best Buy. Thank you for being there and so helpful. We love going to your store now where used to it was not as pleasant. I was also able to find and nice and affordable case for the Lenovo without spending a ton of money. Such a happy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to own, I use it mainly for my business.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    365 Microsoft family

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we cant figure out how to add to the all 5 computers A bit frustrating But I'm glad I now have this back on mine as I use Excel alot

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that it syncs to all your devices and can pick up where left off. Has all products needed to complete any office job, reports etc. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lot of storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could I would give 10 stars, is wonderful each person can have 1T of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Software for computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my use to write papers, schedule my day, and for planning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review of Office 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use across all devices. I have used this on Mac iOS, Android and of course, Windows 10. I do my invoicing with Word and the ability to covert into PDFs is useful.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Excellent Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had older versions of MO and now with the new version it is worth the $100 every year to have an up to date version. Would suggest to anyone. You also can install software on more than one unit so no need to buy additional licenses.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    365 Microsoft family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!. It's nice for family to share excel ect.... if needs be..

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great office package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Microsoft office for several years. Works great on iPhone and computers.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    MS Office 365 Bundle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rounds out my laptop ecosystem and has blended well with my apple ecosystem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Makes life easier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this program for work, school, and business is an absolute must

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Back Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like we're back in the saddle - after time without Word, it's great to have such a useful and capable work tool again. Easy to use for school and personal needs also.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Seamless install w/Windows Problems w/Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software I purchased had 3 licenses good for Windows or Mac. I had no problems installing this software on my new HP. However, I had major issues w/Mac. I called Microsoft customer service and they told me I must have a virus and wanted to sell me an annual subscription for $300+. They said I could not install Office until they fixed my Mac. I didn’t feel comfortable doing that. I called Apple and they had me run a scan and said there was nothing wrong with my laptop. They walked me through installing the software that took forever and never ended up downloading the entire Suite. I would recommend this software for Windows based computers but not Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better deal by far than the regular Office 365. I am using it on 3 computers now that are Windows & can use it on my iPads as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer Software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before my initial purchase, the Geek Squad assisted me in deciding which was the best for my laptop. They were extremely helpful and knowledgeable. And the product works wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 is a must have for any computer used for work or school. We chose the 365 Family so that everyone in our family could enjoy the benefits.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're excited to be a solution for you and your family! The multi-device compatibility of your new Microsoft 365 Family subscription is a real perk, and allows every user to utilize the features of your new suite. We're happy you've been enjoying the freedom and functionality it supports! Thank you for sharing your experience, we appreciate it. We're glad it was a good investment for you and your family.

      Best,
      Brad - Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Microsoft 365 Family

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have needed Microsoft 365 Family for a long time, and we finally purchased it with our new laptop. Perfect for new, or legacy documents while traveling or on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft Products

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft always puts out quality products! I’ve supported them for years.

    I would recommend this to a friend