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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 11,144 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft 365 Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product! My family have all benefited from using it. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT VALUE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multi license - full suite, plus 1TB of cloud storage and 1 hr of VoIP for each license. Honestly haven't taken full advantage of the deal, but very satisfied even for just the straight license for $100/yr. the rest is gravy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone need this on the computer. I love everything on the laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    MacBooks for my twins!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughters are enjoying their MacBooks. They are freshman in college!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works well and is similar to previous versions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The package works well and is very similar to operate with previous versions. I experienced very minor problems working with files from previous versions. Many parts are intuitive and is easily operated.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    David c

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and i are very happy with our purchase of Microsoft 365 its everything we expected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I'd never buy into subscription software, but the features and portability and even the terabyte-per-user cloud storage all add up to a great value.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joe,

      We appreciate your review. We're glad to hear that you are finding the value of Microsoft 365 Family to be worth it.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Work at home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, for doing work at home and can be shared with your kids in school.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 4 out of 5 stars

    Its Microsoft Office at a great price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Word and Excel are best in class. This is a great deal on great products. Implementation is a bit confusing (hence 4 stars) but not too confusing (hence 4 stars).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Thanks for sharing your experience with us! We couldn't agree more that our apps are best in class.

      Best,

      Tom
      Microsoft Office Team Microsoft

  • Rated 3 out of 5 stars

    Microsoft Word, etc.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I missed the older version that I had. I really need a manual to understand how to use this subscription.

    I would recommend this to a friend
  • Pros mentioned:
    Software
    Best Buy Employee

    Rated 5 out of 5 stars

    MS 365 Family

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software to have with kids in school. Must have

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program works well. I use it daily with work and school projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got to have subscription service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does stack on top of existing subscriptions as well as new! OneDrive service that comes with 1tb per user is great! Can access and modify documents from phone!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear you are loving the 1TB of OneDrive Cloud Storage.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love yhe package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my purchase but thought I getting coverter.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for me! Iuse it for almost everything I am satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. My kids are able to do their assignments with ease. From papers to power point presentations to financials with Excel. We all love it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn,

      We appreciate your review. We're glad to hear that your kids are able to use Microsoft 365 Family to do their assignments.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Rated 5 out of 5 stars

    Can't Beat the Totaltech Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this for up to 6 people is kind of a necessity for me and my family. I can't really review the utility of Microsoft Office - it's something that speaks for itself. For me, it's a matter of how I pay for it, and since I have a Totaltech membership, getting it here at a $20 discount makes sense. I was previously paying 99.99 a year directly through Microsoft, because I find this more than fair for what I get out of it and I am not trying to run into issues with grey market keys.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It serves its purpose. I just hate how its only good for 12 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must In Today's World

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, its Office. If you live and compute in today's world, you've got to have it. Not a huge fan of the subscription program, but I get it. I had Office for Mac 2011 and last year also added Office 365 when I bought my iPad. I do like that you can add up to 6 users - and each user gets 1TB of OneDrive cloud storage for free. You know you'll get and have all the latest updated and patches too. All in all, its a not a bad deal for $100/year

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    It's Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because Apple does not have Microsoft Office (yes I know about Pages & Numbers etc..) & I have a Son in High School & a Daughter in College, I I had to do something & this was it. It works great & the Kids are happy & so is BIG POPPA!!!

    I would recommend this to a friend