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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 11144 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 11,144 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lives Up To Office Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like all of the previous editions, this one takes a bit of getting use to; the new features aren't as obvious, but, once I started working with it I got comfortable with them.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 1 out of 5 stars

    Poor Service, "No Clue" foreigners on help desks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE 4 MACBOOK PROS I PURCHASED FROM BEST BUY IN MOBILE, I PURCHASED A LIFETIME/DISCS SUBSCRIPTION TO WORD/POWERPOINT/EXCEL WHEN I PURCHASED MY TWO ORIGINAL MACBOOK PROS . THEN... I BOUGHT TWO MORE MACBOOK PROS , AND SURPRISE !!! GEEK SQUAD DELETED MY LIFETIME SOFTWARE AND MADE ME PAY FOR A YEAR SUBSCRIPTION THAT IS INCREDIBLY SLOWER/HORRIBLE THAN MY LIFETIME SUBSCRIPTION. THEY NEVER RETURNED MY DISCS, TURNOVER AT BEST BUY/GEEK SQUAD IS HORRIBLE, AND NEWER EMPLOYEES ARE RUDE AND DO NOT CARE ABOUT OLD CUSTOMERS WITH PAID IN FULL SERVICE CONTRACTS, WITH NO ONE IN LINE, A SURLY SUPERVISOR TOLD THE NEW GEEK SQUAD EMPLOYEE THAT WAS HELPING US THAT HE WAS TAKING TOO MUCH TIME AND TOLD US WE WOULD HAVE TO MAKE ANOTHER APPOINTMENT AND COME BACK ANOTHER DAY (60 MILES). THEN THE TWO OF THEM WENT TO THE CORNER IN THE BACK OF THE STORE AND CHATTED FOR ANOTHER 20 MINUTED DOING NOTHING, STILL NO ONE IN LINE. I APPROACHED THE BEST BUY MANAGER ON DUTY. I EXPLAINED MY PROBLEM WITH GEEK SQUAD AND POINTED THEM OUT AS THEY WERE LOAFING AND CHATTING. THE BEST BUY MANAGER WAS SCARED TO DEATH AND HAD NO IDEA OF WHAT TO DO AS A MANAGER. PLEASE SHARE THIS WITH EVERYONE BEFORE THEY DO BUSINESS WITH GEEK SQUAD IN MOBILE. THEY ARE NOW HORRIBLE AND DISHONEST CUSTOMER SERVICE. IN THE PAST FOR OVER 10 YEARS, GEEK SQUAD WAS GOOD, BUT LOUSY NOW!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to share and download with my family.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to download and you keep the system update for all the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality nothing to complain against this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Study a peer state certificate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft as helped me in all aspects of my work and studies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an essential product for me, because I can use it at home for various tasks, I can share it with family members and I have also used it on my work computer. Very useful for personal projects (making greeting cards, invitations as examples) and professional projects (mainly using Word and Excell)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    1st time using 365, I like it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, easy to use. Price wasn't bad, I am just not sure if I like paying on a yearly basis.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice product, I didnt have any problem since I install It.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    The only way to do Office and OneDrive at home.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I priced out how much it would be to buy Office every 3-4 years VS having the subscription and sharing it with two other people in my house, O365 is WAY cheaper and beats a subscription to Google Drive by a long shot. Think about it, the most current version of Office accessible at all times and across five devices within the same household this is the best and cheapest option.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great program. Fast and easy to download all you need an email address. No problems afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic whether on Mac or Windows machines. Being available for more than one computer is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Office 365 to go with my new computer. It works GREAT for everything i need. I only wish there was a version for more than 1 year with multiple devices. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Microsoft family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is quiet reasonable and the fact that I can share with family members it’s amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Its the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it , its the best and I will recommend it to others as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient online

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This online subscription is the BEST & easy to download.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works everywhere we need it. bought it for my work computer and was able to put on both daughters school laptops as well

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get along without this software. Wish you can get multi-year license.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For easy to use and I’m glad I have it for the family

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great product to buy if you have a large family that needs Microsoft and windows on all their devices.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Great point! The best way to provide all of the most important and frequently used programs to you and yours is through a Microsoft 365 Family Subscription. Thank you for taking some time from your day to share your insights with us, we appreciate it.

      Best,
      Brad - Microsoft Office Team Microsoft

  • Rated 5 out of 5 stars

    LOVE THE NEWEST VERSION!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Microsoft 365 product. It is the most current version, it updates to the newest throughout the time and when one renews. It has features such as Editor in Word which has been a lifesaver. I look forward to the next updates because it makes me more efficient in my work.

    I would recommend this to a friend