Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 11165 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 365 Family subscription for its ease of use, compatibility across multiple systems, and great price. Many appreciate its performance, software features, and cloud storage capabilities. Installation is straightforward, and users value the regular updates and tools like Excel. However, some customers dislike the yearly subscription model, and a few have experienced issues with Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 11,165 reviews
  • Pros mentioned:
    Compatibility, Performance

    Rated 5 out of 5 stars

    MS365 Family

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MS365 Family was a great purchase. It is helpful to have all the office products on all available devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily installed on all devices. Is very adaptable.

    I would recommend this to a friend
  • Pros mentioned:
    Software

    Rated 5 out of 5 stars

    Office download

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this at the recommendation of one of the floor reps. Basically you download the program and renew each year if you want the updates. He recommended doing it this way because the newer version of Office may come out soon and it would be cheaper to upgrade at that point rather than pay full price for one version and for it to be outdated in a few years. So far it works just like Office should on our Mac. This is our first time using One Drive and it is a useful storage device as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great product with the ability to work on or offline. I love the family plan which includes up to 6 users and the ability to start working on one device and continue working on another. I also like the collaboration features and that it provides 1TB of storage with the subscription. So far, so good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 Provider Transfer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Microsoft 365 from Best Buy recently when I purchased a new laptop. As a senior Total Tech Member, I sought assistance to make sure I had switched correctly from a previous provider, as I did not want to pay twice. It was smooth and inviting other family members was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    MS Office 365 via software download

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered Office 365 from Best Buy and selected the product code email option. This requires you to download for the site and only the product code is in the email. It was quick to download and install. Note, I had office 2013 which it uninstalled as you can't have two versions of office with 365. Still learning all the updated features. Purchasing online from Best Buy was a breezed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review and walking through the download process. We're glad you had an easy download. Best, Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Investment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best decision and investment of making this purchase as a writer and more. It works great and I have to discover the other features. I highly recommend this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY THRILLED WITH CoPilot!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY HAPPY, using these programs regularly! The Unlimited MicrSoft CoPilot ROCKS! Absolutely Love This AI Tool!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Price

    Rated 5 out of 5 stars

    Office 365

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 has become a better value with the family plan and being able to get online updates instead of purchasing a disc to install, old days, is a better way of doing things. Being able to use Office 365 on Apple computers makes things much simpler.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Recomended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent bestbuy product. Very complete and gives all options to get the best of Ms

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Our Windows 365

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this purchase with two college students and family that have or just purchased new units. Laptops and/or desktops. Still learning from my kids all the features this product offers.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value for a family who needs cloud storage

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very underrated product. You can get 1tb of cloud storage for 6 ppl AND the latest office products. You can also have multiple installs. This helps me and my family so much. I don't need to worry about any of them losing their data anymore. This is the cheapest IMO compared to Google and Apple. I've been doing this for 3 years now, I hope the price doesn't change

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear you are finding so much value with Microsoft 365 Family.

      Have a great one,

      Nelson
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the first time and the best product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft 365 family

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student and have to make so many files, presentations, and essays that require me to either save for another time or for future references. I have family members that are part of the family microsoft 365 for one family member is highschool, college, and teacher. Having Microsoft 365 family plan allows all of us to have a lard storage for our works that is saved and can be accessed in other devices as long as same account. Having the accessibility and storage helps me and my family save and keep track of our work.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Ease of use

    Rated 5 out of 5 stars

    Office 365

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to storing documents in the cloud. Great that software can be used on five devices. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We just got it home and started using them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Family 365

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product which meets all my needs. Competitive price for up to 6 family. Easy to download and install on my PC. I like the new outlook along with word and excel. Best buy representative was very friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 365 Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use and a great deal for all my staff to use!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent Deal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably unlike other users, I approached this purchase from the point of view that I needed a cloud storage solution like dropbox or google drive. The price of this with 1TB one-drive is very competitive to dropbox and google drive. Then getting the latest versions of Office is a major bonus.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so glad to hear that you are taking advantage of the 1TB of OneDrive cloud storage. It's one of our favorite features.

      Thanks for the review,

      Nelson
      Office Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Review for Microsoft office

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Happy with the new upgrade. Good experience so far.

    I would recommend this to a friend
Sponsored